US Post Office

I used to be a frequent customer of this little post office, but the incompetent rude service from ELSA, the postal clerk, is the reason why my family, friends, and I will NEVER go to this post office again. ELSA quoted me the wrong price for postage rate and overcharged me. When I pointed out her error, ELSA rudely told me to step aside so she could help the next customer — without admitting that she made an error or even addressing how she would resolve this issue.
I explained that I waited my turn in line, and I would like to get my package mailed so that I could move on with my day. I didn’t understand why she was casting me aside to help the next customer. Why couldn’t she finish my transaction? I was shocked by ELSA’s belligerent, aggressive response:“OK! I made a mistake! What do YOU want me to do?!!“
My response: «Um…how about correct the mistake and complete my transaction?» I felt disappointed that the other postal clerks witnessed the terrible way that ELSA treated me, but they did not step in to ask her to tone her voice down or even try to help. Instead, it was another customer that pulled me aside and said that ELSA had given him the same rude attitude, and that is why he only received service from the other clerks (if ELSA was the available clerk when his turn in line came up, the customer said that he would let the person behind him go ahead of him so he could prevent ELSA from ruining his day again).
When I discussed my terrible experience with ELSA with my family, friends, and neighbors, they all agreed that they also experienced rude service from ELSA and that is why they don’t go to this post office branch anymore. Now we all go to the US post office on Mass. Ave. in Arlington or Lexington. The postal clerks there are much more professional and friendly, so it’s worth the extra drive!