Pinzone Plumbing & Heating, Inc

My hot water heater blew up yesterday. After reading good reviews on Pinzone, I gave them a ring this maorning. I left a vm, and Sal returned my call within a couple of hours. He was not able to help with the project — due to a conflict with the city. However, he referred me to another plumber that may be able to help out. Thanks Sal for your time and direction!

I woke up to no hot water last weekend and immediately dreaded what I might find in the basement… of course I go down and see a few puddles leading to the water heater. The 7-​year old 30 gal. unit was leaking from the top vent hose as well as the bottom! I got a phone quote from one company that gave a reasonable price for a new 40 gal. unit, but wanted to charge extra for any gas line movement and for a new vent — basically, if it wasn’t a straight swap, which it wasn’t going to be since I was going from 30 to 40 gal, I was going to be charged an unspecified extra amount.
I then called Pinzone Plumbing at about 9:30AM and spoke to Sal. He came by within 20 minutes and helped me shut off water to the tank itself (I had shut off water to the main beforehand) and drained the unit. He then gave me a quote for a new 40 gal. unit that was lower than the other company and included gas line work and a new vent hood to the chimney. I agreed on the spot and he returned within an hour with the new unit. By 12:30PM I had a new 40 gallon unit with a 12-​year warranty installed. He even gave me a tip to drain out some of tank once a year to keep scale from building up on the inside bottom of the unit.
Sal was very professional, fast, and cleaned up after the install. I’d use his services again without hesitation.

Adding a star since Sal took the step of emailing me to apologize and explain the circumstance that resulted in my original review. Given that, I would consider calling them if my furnace gives me trouble again.

We just had Sal back to replace a toilet and faucets and to, fix a leaky spigot. Sal provides professional service at a reasonable price.

Sal Pinzone rocks! He showed up on time, with a great attitude, a lot of knowledge and confidence and was able to diagnose and fix my heating problem in an hour. He charges what he says he will (no upselling like some of the bigger companies) and answers his phone (not like some of the bigger companies with obnoxious answering services)
Sal is my new heating and plumbing guy. SUE

This past spring, I woke up to a water filled basement one morning finding that our hot water heater had finally reached its end of life. We scoured Unilocal for plumbers to help us out on semi-​emergency. My wife called a few places but ultimately we landed on Pinzone Plumbing & Heating based on the past reviews. Before we knew it Sal was at our place sometime before noon with a new hot water heater. He quickly installed it and we had hot water sometime right after lunch.
Sal the owner, is a consummate professional and a stand up guy to boot. He’s extremely friendly and will explain all the work that needs done, explaining the problem as it and not in a roundabout way. He knows his stuff and the work he did was clean and extremely well done (I have an old house with a lot of cheap/​patchy workmanship, and his job was light-​years ahead of the existing stuff). On the plus side he knows a lot about Steam heating, of which we have and provided me with tons of advice. Though replacing a hot water heater is a crappy experience all round, the upside of the situation is now I know a solid and extremely great plumber and all around guy.

My fiancé and I just bought a house in Waltham. It was built in 2004 and we were wicked happy that it was still like new and that we would only have minor things to do. Well not so much the case when buying a foreclosure and taking it as is. We were getting no hot water and the water heater controller had an error code. I flipped through the manual and saw that this error indicates that the gas control valve needs to be replaced. I did a quick search on google and found Sal Pinzone of Pinzone Plumbing. Thing’s looked good on his site so i checked him out on Unilocal,and all great reviews. I decided to go with him. I gave him a call on Thursday, and he was there on Friday. I picked up the part that was needed and he did the job in an hour. I couldn’t ask for more in my first plumber experience. He was friendly, he educated me (first time home buyer) on the water heater and other appliances in my basement and was extremely friendly, oh ya he did some great work too. I would definitely recommend Pinzone Plumbing to anyone in the metro west area, and I know I will be giving him a call for any other plumbing needs.

We realized at 8pm on a Sunday that our garbage disposal was spewing water into the cabinet underneath our sink. My husband made the call to Pinzone Plumbing. The call was returned by 9am Monday, he was in the house checking out the problem later that same day and by Tuesday at 8:30am the job was done.
He was amazingly fast with the response time, wore booties in our house to not track in dirt, gave us an honest assessment of the situation and choices and then completed the job with incredible speed and we are left SO happy with the new garbage disposal which is powerful, quiet and well-​installed.
When he left my husband loudly exclaimed «Now THAT is how you run a small business!» A pleasure to work with all around!

We used the services of Pinzone Plumbing to fix several plumbing issues with the house we just purchased. Their performance, professionalism, and value were nothing short of exceptional. Sal, the owner of the company, came out on one day’s notice to provide us an estimate. We found him to be personable, honest, and professional, explaining in terms we could understand what the options were for the repairs and what would be involved in each repair in terms of moving furniture, cost, parts, etc… He showed up promptly the next week to do the repairs. He worked efficiently and thoroughly explained all the repairs he did, including showing me how to do some simple maintenance to take care of the plumbing and heating systems to prevent future problems. Although he worked for almost three and a half hours, he only charged us for two hours of labor, because he had to spend a little time going back to his office to find a part. In addition to doing a good job on the plumbing itself, including testing for and finding a difficult leak, he cleaned after himself thoroughly, and even wore disposable booties so as not to track outside dirt onto our clean floors. Really excellent job all around. When you hire a plumber, especially an independent plumber off the BBB website, you never know what you’re going to get. We were very pleased with the work Sal did, though. I hope we never have to call a plumber again, but given that invariably we will have to do so, we will certainly call Sal at Pinzone first.