Lexel Moving & Storage Company

In a word… wow! I was very nervous about this move especially with all of the horror stories out there. I CANNOT say enough great things about Lexel. Ross was the point man and in constant communication. Alex did the walk through and was very quick, friendly, and accurate. Nick ran the crew the day of the move and they were fantastic. He called me to let me know they were on the way, laid out the entire process for me to understand, and totally busted their butts. They were sooo professional down to «can we use your bathroom, «do you mind if we take a break», «how do you want that done», etc. Even when they broke a small table leg they came right over to me to point it out and owned it. It’s a house move, of course things are going to get damaged so I didn’t care but I was immensely impressed with how stand up they were about that and everything else. (incidently that was the only thing damaged all day. They treated my belongings very carefully). In the end they finished early and came under budget. Honestly, Use these guys. A+ all around during a very stressful time for me.

Nick and Peter did an amazing job moving us! They were quick and took great care of our furniture. Would highly recommend!

I’m a student in Boston and Lexel movers did my move last month. My move (1 bedroom apartment to a studio) from Boston to Brookline was pretty easy. The only issue was my huge couch which was hoisted through the window with no problem like they do it everyday! There was no packing involved since all my belongings were packed by the time my movers arrived. The move itself went fast and everything was moved carefully and safely.
Highly recommend this moving company! They have cheap and flat rates, hard working and professional movers. I was offered a student discount. I think it depends on how much your total bill is — my discount was $ 30. Make sure you pack everything yourself and count your boxes — makes it faster and cheaper!!!

After writing my review, Lexel did follow up to make up for lack of service and I bumped up the review from 1 star to 3.
My previous post:
They forgot a large white armoire and I clearly marked it as being an item that needed to be moved. Lexel was NOT proactive in resolving the situation. I would call and email about when to schedule to move my armoire and they were not flexible. I also didn’t appreciate that the movers were insinuating a larger tip amount when they did not move all my items and I wasn’t happy with the move. I understand it’s a tough labor and I showed them that I was tipping on industry standard based on internet research. They also seemed to quote me much higher than originally mentioned over the telephone with Ross.
I don’t believe the Groupon deal is worth it.

I hired Lexel Moving to move a 3 bedroom from Cambridge to Manhattan with an extra pick up in Hartford, CT.
I was looking to hire a local moving company for this long distance move. We also wanted out belongings to be delivered in New York on the next day. Lexel turned out be a perfect fit for the job.
I called the office and got a moving quote within 10 minutes. Ross was great in communicating and made the whole process simple and easy. He was specific and payed a lot of attention to all the details and made all the arrangements concerning the parking in Cambridge.
My husband suggested that we request an onsite to be on the safe side and Ross was totally ok with sending the estimator over. Andrew did a wonderful job explaining how Lexel runs those types of moves and what should be expected to be seen on the actual day of the move.
I should say that movers came in on time and where very professional. They loaded our furniture in Cambridge in the afternoon, did the extra stop in Connecticut next day morning and delivered everything in Manhattan in the afternoon. No furniture was scratched or damaged. Movers used moving carts to roll our furniture and boxes in. Using the elevator was a bit challenging but everything worked out well in the end. Movers installed furniture felts on all the furniture — that was a nice surprise. Everything was done efficiently and very professionally. Final bill was a bit higher than the estimate but all charges made sense and were explained in details. Not having the elevator reserved costed us around $ 200 more than we should have been paying. We completely understand that it was our fault and we should have done a better job in scheduling the move in and reserving the elevator.
I’m giving Lexel a 5 star review and would absolutely used them again in the future.

1. Ross, the time frame given to me was 12 — 2PM. It was 4 PM before anyone arrived and real progress didn’t begin until later, after others showed up. That is significantly late.
2. I did mention the long corridors. Also mentioned multiple elevator options including one closer to my apartment that would minimize the long walk, at least a little. Discussed 3 large items that would probably need to be carried down the stairs. We discussed that I was still packing and the number of boxes would grow. I was far more detailed than you were in this matter. I was assured you could handle all items I needed moved.
3. Ross, I called multiple times to further discuss the move and you did not return my calls. I have moved many times and I certainly understand physical limits & I appreciate & reward movers. However, your miscommunication left your company unprepared. When your guys arrived they said they were told this would be a simple 2 hour move, no mention of the piano, antiques, boxes etc. I think you may have got my move confused with someone else’s move since your initial estimate for my move was 5 hours, not 2.
4. I told you upfront I had large, heavy boxes, since they were the ones I packed first. I was assured everything could be handled.
5. Ross, you faced a much bigger job than anticipated because you failed to return calls and started hours later than the end of the time frame. I have mentioned the extra workers, I was thrilled to see them & I was more than happy to pay for them. I was not pleased to pay for the overnight storage fee nor the fee for the eight extra movers the next morning since they should have been unnecessary. However I tipped each and every one of them because I believe in rewarding hard working people, regardless of their bosses’ miscommunication.
6. Ross, I talked with someone in your office about additional needs & he said you would call me back to discuss, which never happened. You did not return multiple phone calls to further discuss the move. The move started very late — had you arrived on time, even at the end of the original time frame, there would have been time for me to arrange for additional storage space had I known it would be needed, but the office had closed by the time you arrived so late. Yes, the fellows did a masterful job of packing the storage unit very well, and I tipped each and every one of them.
7. Ross, you failed to return multiple calls. I described anticipated needs before the move, and attempted multiple times to talk with you several days before the move but you did not return multiple calls. You refer to «jobs like this» making you lag behind and leading to more work for your guys. This seems to indicate a pattern of miscommunication on your part — perhaps you need to be more thorough and timely communicating with clients. Your miscommunication, overbooking & unpreparedness led to your guys working so hard.
8. You did not arrive toward the end of the time frame — you were late by several hours. I was ready for the move — there was plenty for your guys to do. I told your guys several times not to worry about the items in the center of the living room, that I would be able to deal with those myself the next day.
9. We did discuss that the 2^nd bedroom did not contain bedroom furniture and therefore was where boxes were being stored as I got them packed.
10. There was no lack of supplies. I had numerous, large blankets that other movers have previously used. This also included about 8 regular moving pads from previous moves which weren’t used either. There were no towels as I had donated most of my towels before the move. There was ample material that was not used despite my repeated requests. I know it was a significant amount because instead of them covering my furniture, I had to pack it all up in 4 big boxes, including ironically, the moving pads.
11. Ross, I said the most important thing about the piano was to get it on early — which didn’t happen until later, and I did not say that nothing could be put around or on it — it is quite sturdy and other movers have put plenty of items on it. The item I didn’t want anything on was the antique walnut dresser, which did not get carefully wrapped and did have items placed on it, against my instructions. You have confused the two.
To conclude, I have stated several times that I found your staff to be friendly, considerate and hard working. Even the best businesses have bad days and I empathize with that. But your lack of communication, follow-​through, lack of timeliness, unnecessary extra cost, overbooking your staff, not listening to your client, all led to this being a painful business transaction. I am sure you have a fine business as other reviews suggest. But in this instance, Ross, you failed your client, you failed your employees, and you failed your business.

Update: I received a personal call from Ross and we agreed on a resolution that was satisfactory and acceptable.
Completely withstanding the money, I appreciate business owners like Ross who care enough to at least make an effort and take the time to reach out to their customers. Customer service seems to be lost on a lot of business owners nowadays, and it’s why companies who value this (like Amazon) will always have my business.

Lexel was great, they coordinated a unique move for us, in which we swapped apartments with the people living in the place we moved into. They did an excellent job of communicating and coordinating on Boston’s busiest moving day, after having already completed 2 earlier moves. The movers were friendly and professional, and took care of our things. I would highly recommend this company!

Update — I got a personal call from Russ who apologized for the company not following up on my request for estimate. They are having computer issues, and was very sincere in his apology. I have decided to give them a try.
I moved this weekend, and the move went almost perfectly. They were extremely timely (estimate of arrival was between 8−10am, and they arrived at 7:50am). Only snag was the two movers weren’t told prior that they would be providing packing services as well, even though I made that clear when I was getting the quote. That was a bit of a surprise for them, and they probably weren’t happy. However, they didn’t show it, and took it with stride. The move took longer than quoted, but that was because of the packing piece. If I didn’t need their help with packing, they probably would have finished the job ahead of schedule. Also, I had a lot of large heavy furniture pieces, which I was concerned about just having the two guys. But they did great. Eugene took great care at ensuring my couch was put back together safely and accurately. V kept me entertained with conversation while we packed up my kitchen. So far, as I work through the unpacking process, nothing is damaged or broken, which can happen even with the utmost care. I am very happy.
I will definitely consider using Lexel again for my next move. While they weren’t the cheapest moving company I got quotes from, they were less expensive than most. They were very cost effective, and I didn’t feel like I lost anything in quality. Great experience. Very straight forward billing, and no hidden fees.
Thank you to Lexel Moving and Storage! You took some of the stress out of my move.

Lexel movers were timely, efficient, and polite. We had a great experience overall. Thanks!

I had a wonderful experience with Lexel. From the first phone call to estimate and moving day the entire staff was friendly, courteous, extremely hard-​working, punctual, and just a pleasure to work with. I highly recommend their company.

My move was right on time with no delays! Easy, fast, hassle-​free! I just trusted those guys! And they did it! Thanks for your great job, Lexel Team!

A friend recommended this moving company for a last minute move I had. Very glad I used them. They were very professional and courteous. They were on time and above all honored the quoted price without any surprises that the other big companies like to surprise you with.
I highly recommend them and won’t hesitate to use them again.

Moved on 6÷5÷2015 from Waltham to Grafton. Lexel was fantastic from start to finish. Ross answered every question and email quickly. The movers showed up on Friday morning as scheduled and worked quickly and packed everything perfectly. They were super professional. We had zero damage or loss. We would highly recommend using Lexel for your move.

Beyond great! These guys are top notch. I screwed up a lot of the details of my move as I live out of state. I had forgotten to do my part of the agreement with the moving company. At the last minute, on Easter weekend, these guys forgave me for screwing up and they were at the site on Easter Sunday at exactly @2PM,
the time I was given by them to arrive. The move went perfect and they were gentlemen and very thoughtful and thorough. The price was excellent and the understanding and service were without comparison. If ANYONE is moving in the Boston area I can recommend Lexel moving without reservation!

They were awesome. They arrived early and moved two whole rooms from the second floor in less than an hour. Then moved everything up two flights of stairs in probably an hour. Nothing was damaged and they didn’t complain once about our terrible second story narrow staircase. It was incredibly well priced (2 rooms/​3 hours for $ 374). We’ll use them for every move from now on.

Lexel Moving helped us moved from an apartment to a house a few weeks ago. The team moved all of our furniture very efficiently and quickly. The conditions were difficult with all of the snow, but the team did a great job protecting our furniture. They did a great job setting our furniture in our new home. Lexel Moving made our move completely stress free!

Lexel moving company was such a great experience! We all know how tough moving process is, but with these guys everything went smooth and fast!
My move was pretty easy — 2 bedroom apartment, but with a little surprise! An old piano that we got from my grandma!!! I discussed all the details with Michael 2 weeks before the move and he came for an onsite estimate, which was really informative and fast.
Everything went great on the day of move, guys were fast and careful!
I’m really happy with the choice I made! Lexel moving is great!
Michael, thank you and your crew for all your time and help! I really appreciate everything you’ve done for my family on this stressful day!
Awesome job!
Highly recommended!

I recommend Lexel and Ross wholeheartedly.
I had not moved for years and was looking for a good mover. Last time I moved, I was single and did it with friends’ help. So, I had never used a mover and was little worried reading horror stories about other movers. I did lot of research online and spoke with many movers and finally selected Lexel after talking to Ross.
His quote was pretty accurate. He was very communicative and followed through on everything he committed. His team was punctual, clean and professional. They moved all our stuff in shortest time and without any issues.
I would use him again as well as recommend to friends and family.

Will gladly review this business!!!
Let me tell you what a great and easy moving experience i had last week. Me and my girlfriend finally moved in together (imagine how stressful the move was! She is super demanding lol). Our three movers crew were extra efficient! They arrived at my old apartment at 8 am and did not stop working until they had unloaded and helped us stage all our staff that evening. They picked up my gf’s stuff from Watertown really fast while I was getting new apartment ready. We ordered pizza and had lunch together. In the end of the day I felt like we had our close friends helping us move! We have already recommended your company to several friends! Keep up the good work and positive attitude!