Staples

I’m a photographer. I recently moved to Pomona and this is the nearest Staples to me. I used to go to the City of Industry/​Rowland Heights location (which has an amazing copy/​print service team!) to get photo prints done.
So I come in and ask to have a few photos printed. Nothing complicated, 20 color photos, 8“x10″, simple right? This older lady comes back to me with my USB stick and states my photos aren’t in the 8×10 format I had requested. Um, what? I’ve made hundreds of prints before, and I always do my cropping in Photoshop to make sure everything is in the correct format sizing. Why is it suddenly not right? She was incredibly stubborn and obsessed with the pixel sizes of the image, but she seemed incredibly lost when I brought up DPI and aspect ratio. I even told her to make a sample print and if it was pixelated or of poor quality I would still pay for the print. She flat out refused. That’s shady customer service.
tl;dr Unless you’re coming in for simple copy and print services, don’t bother here. Hell, take an extra 10 – 15 minutes and drive down to their Industry location, their service is A+

Incompetent and rude workers that don’t know what they’re talking about. Even after calling in first to confirm the presence of items and printing services offered, upon arrival was greeted with attitude from rude worker that clearly showed she had no sense of work ethic. To make matters worse, merchandise that was confirmed to be available was not actually in stock. Waste of time driving from a distant location to this store specifically for the items I was seeking.

Love this Staples! I always use the Print & Copy services online so that I can just upload a file and pick it up. I typically print black and white copies so they usually have it finished within 24 hours — my orders randy anywhere from a project to 500 pages of black and white copies.
I’ve used they Order Online — Pick Up In Stores and it’s pretty good. I walked into the store and waited for about 10 minutes for an employee to bring me my order. There’s usually one or two employees working the register and they work pretty quickly and are always nice. All of the employees I’ve interacted with there are always super nice.
I did call in once for an issue with one of my print and copy orders and it was a bit of a mess. First they forgot to transfer my call to copy and print department, then they transferred me to the wrong department, and then I was on hold for about 20 minutes since they individual working at the print and copy department was busy.

This store is laid out super awkwardly compared to other Staples I have been to. Extremely difficult to find things due to the odd layout. Aside from that, when we went to checkout there were 5 people in line and one employee working two registers – running back and forth trying to help one woman with an online pickup/​return and also ringing up regular purchases. It’s Saturday afternoon – get some mort staff! Unreasonable wait time to pay for our items.

This staples lacks customer service. Went in 8:10 pm to have a single sheet printed on card stock paper. Walked over to the printing place — no one there. See someone sitting or ruby a computer, wait longer. Finally walk behind the counter and say «hello?» And he finally greets me. I ask how long a single sheet of paper would take to be printed on card stock and he tells me since there’s 6 people ahead of me not until tomorrow sometime. Are you kidding me? A SINGLE SHEET OF PAPER? And then he waddled over and pretended to be working on them since I was now just staring at him in disbelief. I HATE staples.

This is by far the worst staples I have ever been to. I come to staples about once every two months to print on some label paper I purchase there. Every time this location and this location only has had a problem with this. Once I was told they couldn’t print on it even though I bought it there and the next time I could. This last time I went I was told I had to print on regular paper and then copy it onto my label paper COSTING DOUBLE THE PRICE. So I had the employee load the paper for me and as I just looked at the item I printed a few weeks Ago I noticed that it was printed on the wrong side making my copy useless. So anyways never coming to this staples again.

Very inefficient workers. Every time I shop here there was only 1 register, and often takes 10+ mins each. WTF

Been trying to call and they put you on hold for more than 30mins… Worse customer service ever. I wonder what are the employees are doing in there.

Had the worst experience trying to print here. Literally traumatized after waiting for 3 hours with no results because of the terrible staff. If you’re a student and need to print, go else where. Will never step foot in this Staples ever again.

My boyfriend and I went shopping for a new computer chair, we finally found the one he wanted. Unfortunately our local staples did not have it in stock. The employee told us which other stores did but to double check we called first. My boyfriend called and told the guy if they had the chair in stock. Long story short my boyfriend was put on hold for 20 minutes. No answer. The guy who original picked up the phone never updated us. At that point we ended the call and redialed, the second person actually helped us and was able to put the chair on hold. Once we drove out to pick it up, the chair was never put on hold. I’m only giving this store the extra star because they did have it in stock but the customer service overall was horrible. Everyone was lost. Unmotivated.

This particular staples is awesome. Each time we come here, we come out getting exactly what we wanted at exactly the price we expected. The staff is friendly and helpful, and although the service may be a little slower because there isn’t as much staff, it isn’t a problem because they always end up getting the things we need done.

We come to this particular Staples pretty often due to proximity and whether it’s black Friday or a random Tuesday everyone is always super helpful and friendly. It’s sometimes a bit difficult to find staff but that’s understandable with how little foot traffic this store gets. Can’t expect a ton of employees when there are so few customers most of the time. Anyway this is the only retail store I can remember ever reviewing and I’m doing so because they deserve it.

Management is messed up!!! I complained to the manager about my dissatisfied service and the manager did not seem to care. The people work there looks like always newly hire does not seem to be happy either because they are pretty rude and do not care for the customer. This branch needs new managers who cares about the customers and not just making money.

Very poor customer service!
several times you walk in and fax machine and all but one copier (with a line) is out of service. The staff has no clue how to manage customers through this challenge. all they say is there is nothing i can.

Worst Staple I have visited so far. Went in to make copies of few pages b/​w off my thumb drive… They had 3 copy machines, 2 were out of service, one was occupied by a guy who was copying 100’s of pages. The store clerk asked me what I wanted, so I told him I needed to print a doc file for few pages, he said I need to wait 90 minutes for that. Basically, he just said f@@@ off with that little job, 2 pages ain’t worth my time.

I needed documents scanned to my email address for some reason at this staples they don’t scan your documents and send it to your email I’m not sure why however they can scan it and put it on your thumb drive. However the staples in the City of Industry they are able to scan your documents directly to your email. At least that’s what the clerk advise me. it’s an extremely hot day now I gotta go back in my car and drive to that other convenient staples that is able to scan to docs to my e-​mail. If I want my documents scanned to my thumb drive I have to wait 20 minutes. Ugh…

I have to say the services at this staples is terrible! They treat u like a shit, n don’t provide the service just because
they almost close the store. But they still have ten more minutes. What the fuck they can’t get one photo print it out! I drove 20 miles to here n u tell me u only accept usb
to transport photos. Why the other can do it? One of the mean one told me, I can buy sub from their store and then print it here. I am like r u fukking kidding me? Why other staples they provide the best customer service n they do provide multi service and you guys don’t. People, Just don’t come!

I come to staples often but seriously the staff needs to get it together in the printing area. They are so rude and do not have the best interest of the customer at heart. I believe the mans name was Roger. I would not recommend to anyone!
P. S. the manager, an older white gentleman was helpful but my experience was already ruined. I’m glad he tried to save it at least.

I happen to be an office supply affficianado, I like to roam the aisles dreaming of a more organized life, simplified by some magical combination of binders, folders, and color-​coded labels from the Martha Stewart line.
Thusly I would be free to be wildly successful, trading in a suburban middle-​class existence for a life of travel, fashion and leisure, hosting spectacular parties at my beach house, hobnobbin with all my new, fabulous, obscenely rich friends who marvel at my organization skills…
Yes, I would owe it all to office supplies.

Steer clear of the crayon and coloring section. You’ll want to buy everything there.
I never thought I’d be writing a review about Staples. What’s next, the local gas station? Yet, something need be said about how much this place has grown, over the years.
This is no longer your run-​of-​the-​mill office supply store. Certainly, they have most of your office supply needs, minus the only few things I happen to be looking for when I visit. Chances are, if you need it they’ll have it. And then you’ll realize they have technologies, accessories, and even FOOD you didn’t even know you wanted before you walked in. Seriously, they even carry those delicious chocolate-​covered Acai berries from Brookside everyone loves so much. And everything is top-​of-​the-​line. From the HP multi-​function printers to the latest detachable keyboards for your tablets, and everything in between.
On top of that, they even offer extra services, such as computer clean-​up to get rid of those pesky viruses, and a copy station to help simplify your business needs; they make mass-​marketing a breeze.
Also, don’t forget to sign up for their loyalty program, and check up on their deals, (they usually have something going on). It’s a chore, but a necessary evil if you want to make the most of your shopping experience. And with prices like these, you’d be crazy not to.