M&M Shoe Repair

I found Mario (repair guy) he was very friendly and knowledgeable with high end brands. That’s exactly what I was looking for. He repair a couple of my Chanel vintage wallets (restore color) and the resolve was pretty awesome. I will definitely go back to him again.

The soles of my Nike’s came undone. Brought them here for repair and the soles came lose, brought them back for repair and the soles came lose, brought the back for repair and the soles came lose (you’re eyes are not playing tricks, I did this 3x). On the forth visit, I asked for a refund. The guy refused before adding, «you know… you’re a BIG guy…»
Personal insult aside, this place gets a 1 star for not rendering services agreed.

known this guy over 20 years. dependable and great work.
use to work at walnut and moved here. cannot go wrong with this guy

My shoes a few years old started to slip, I liked these shoes and wanted to get a non slip sole for them. I went to M&M the man is very professional. He gave me a estimate of $ 40. I got the shoes back in one day and they looked brand new, he had added a quarter inch in height to the heel and sole and the shoes looked better then new. There was a non skid rubber sole.
This man repairs all types of bags, luggage, luggage wheels and shoes.
Great job awesome repairs!

My wife has been coming here for some time and has always had good things to say. It happened that I had a backpack that i’ve used for everything: travel, hiking, school, and just carrying things to and from. This backpack had the larger style zipper to hold up to more abuse, but for some reason they equipped it with plastic zipper heads. After getting turned down at dry cleaners, tailors, and luggage stores I finally decided to try M&M. Prices were reasonable, timing was quick, and the results are amazing. I paid far less than I would have buying a brand new backpack of this style, and now my beloved bag has a new lease on life. Excellent!

I have never written a Unilocal review since I made an account 6 yrs ago, but this place was worthy enough for my first review to save other customers.
If you want to WASTE YOUR TIME and MONEY this is the place to go!
Few things to describe this business is: UNPROFESSIONAL, INCOMPETENT, ARROGANT, LACK OF PUNCTUALITY, UNORGANIZED, and OVERPRICED. Worst yet, YOU WILL BE PICKING UP YOUR SHOES ACCORDING TO THE OWNER/WORKER’S SCHEDULE EVEN IF IT NOT ON THE PICK UP DATE THAT YOU ARE GIVEN! So if you also like being told what to do by an employee, and you are the customer, then this is the place to go.
A quick side note before writing out the incidents… I went in FOR THE SECOND TIME (07÷21÷14), and saw a lady needing a leather bag handle repair. As I was waiting and saw Mario (who is the root of all of this) assist the lady, the whole time he acted so arrogant and treated the lady like crap. Don’t let his kind voice trick you into leaving your money or anything for repair here.
Incident 1:
I was suppose to pick my black boots up at 4PM on 07/​07/​2014, like I was told, for an out of town trip I was going on the next day (07/​08/​2014). I get there 15 min early to pick them up. I see an «open» sign, but as I attempted to enter the store, the door is locked. I assumed maybe a late lunch break? So I call the repair guy, Mario, to ask what’s going on for him to tell me that he «left» the store 20 min. early and that he is on the freeway… FOR WHAT? No explanation and he has the AUDACITY TO TELL ME to, «COME PICK THE SHOES UP THAT NIGHT!» when this place closes at 6PM… It doesn’t make any sense! My friend was going to take me somewhere that night, so I was not going to go out of my way to follow by his rules. He also told me to pick it up by the next morning, but I had to leave for the airport at 6AM!
As I tried to leave the parking, a fellow worker next door for a different repair shop asked what had happened. And to my surprise, Mario didn’t leave 20min early, but only a few minutes before I got there!!! Only thing that crossed my mind was, could this guy not have waited 10, 15 more minutes for me to pick them up?! The fellow worker I spoke to offered to call him for me, but the response was the same. I went home mad and disappointed.
Also the drive to this place from my home is 20 minutes, which may not seem dreadful, but when you consider wasting your gas for this nonsense, it’s not worth it.
I ended up taking a different set of boots that needed heel replacement to a place in a mall, whom finished the repair in less than an hour! Just a wonderful job and a lifesaver! It might be a quick repair, but the heels have lasted very well during my trip which requires a lot of walking. If you’re in the Walnut or Diamond Bar area needing a quick fix, the place is in Brea mall near SEARS. Much kinder staff and much more affordable/​reasonable. I called last minute and the guy told me to «Just bring in your shoes!» in a happy tone.
Incident 2
Today, 07÷21÷14, I returned from my trip and finally went to pick up by boots I had been longing for. This is where the side not comes in before my second dreaded experience comes in. After the lady leaves, I hand my slip telling him that I wanted to pick up my shoes. He asks what they are and I tell him that they are black boots. Mario and his co-​worker start searching for it, and he tries to pull down a pair of shoes which turn out to be BLACK PUMPS saying are these it? Can this guy not distinguish between pumps and boots?
As they continue to search, I come to a realization that there are these boxes upon boxes of repaired shoes and bags that you would literally take forever to dig through to find what you are looking for. Hence this place is the most unorganized shoe repair I had probably seen.
Finally, Mario tells me that HE DOESN“T HAVE MY BOOTS? WHAT THE?! What does he mean he doesn’t have my boots? ARE YOU KIDDING ME?!
He tells me that he TOOK THEM HOME WITH HIM to organize everything. REALLY?! TO ORGANIZE EVERYTHING THAT IS STILL SO UNORGANIZED?!
First thing first, I had never come across, or heard of, a shoe repair worker that takes your shoes home! I have been to multiple other places before before I moved back to Walnut/​Diamond Bar area, but every single location HAS THE SHOES AT THEIR STORE AT ALL TIMES!
So of course, Mario tells me to PICK THEM UP AGAIN TOMORROW and that HE WILL HAVE THEM FOR SURE. I could not hold it in any longer, and told him that this is the second time I had wasted a trip coming here. THAT IS A TOTAL OF 40 MINUTES ROUND TRIP TWICE for me! He told me to forgive him this time, but I attempted to just leave and not give him any excuses or forgiveness. This is just unacceptable, and I literally deserve a refund which I will ask for if he doesn’t have my shoes tomorrow, so that I can just use that money to get a new pair of boots instead.
07÷22÷14 Update: My nice brown heeled shoes that I loved came back all black with lower heels.

Not a happy customer here. My boyfriend dropped off his boots to get them polished & as soon as we got home he tried them on and noticed they were not polished but were only leather lustered. Looks as if something was sprayed on them. If you take a look at the boot, you can see whatever they sprayed on them is peeling off. We won’t be going back or recommend this place.

Absolutely fabulous! My dog chewed through the heel strap of my Jessica Simpson brown leather wedges 4 days before a wedding I needed them for. After I threatened to deport her back to the pound I took them here for repair. He had them done in 3 days for only $ 25 and they looked really good. My pooch is extremely grateful for his services!

This shop is very unorganized. If you need your shoes done in a timely manner, I’d recommend going somewhere else that is more reliable. Forgot to mention, this place does not take credit cards like it says on the business info.

I have a pair of canvas Vans that was fading in color. I had them repaired for $ 22. The guy warned me they’d be darker. I said it was ok and they actually came out better. A nice navy color. He did a great job too.

I bought some leather boots that were to small to zip up my calves. I needed to get them stretched or repaired. Brought my boots here and loved the service and the work! My boots were done in a couple of hours and you couldn’t even tell they were repaired. Recommend this place for shoe repair any time…

AWESOME!!! Mister shoe repair man (sorry, forgot his name) fixed my Jeffrey Campbell suede shoes from the attack of a monstrous gum that I clumsily stepped on. I was afraid it would never come off and I would have to fork out another $ 200 to buy another pair. It is a miracle i tell ya. For $ 18 he was able to shampoo off the gum, spray it with protectant spray, and keep the suede in tact. HAPPY! :D

For someone who owns a million pairs of shoes, it is very rare that I cannot let this certain pair of sandals go! I wore them so much over the past few years that they are so beat up and torn. So bad that I would even slip at supermarkets because the bottom part is completely ruined.
As I was taking care of my car next door and getting it tinted across the place, I had my eyes on M&M! SHOE REPAIR! I screamed to my bf next to me. My bf quickly grabbed my sandals from his car (because we were looking for a decent place for repair), and my sandals were already being assessed by the worker there (didn’t catch his name). After thorough inspection, he wrote a million things on his little paper. He suggested to first glue the shoes back together first, then rebuild the bottom and ensure he uses the non-​slippery kind at the front to prevent from slippery. I laughed because I told him I had been slipping for a quite some time now. The total charge was $ 34, but my sandals retails for $ 120 or so, I really feel that it’s worth it.
Although we agreed that it’ll be fixed in 3 days, that was not the case. As a matter of fact, I came back 4 days later, I saw my sandals sitting on the counter and I was slightly disappointed. The guy recognized me and immediately apologized for the delay. He explained that he needed a special material that he didn’t have to repair my shoes, but asked me to come back in 24 hours and it would be finished.
Well, let’s say I learned my lesson. Instead of 24 hours, I came back 4 days later. Today I finally had the courage to pick up my goodies! I have to say the craftsmanship was excellent. I was checking the edges and the quality of the material he used. Definitely very strong materials and I was quite impressed. However, he did paint the bottom of my shoes black and the outline of my shoes black. They used to be tan color and I assumed he was going to use the same color. However, the top leather band on my shoes are black, so it’s not a problem since they match.
Next time, I will be sure to be more specific just to make sure I know what to expect. I do suggest this place if you want to repair something and willing to invest some money on something you really love. He did get a lot of work done so I thought $ 34 it was OK. There weren’t any pricing in the store, so I’m guessing you have to bring them in for inspection and get a quote.
Cash only!

Mario is the same guy who had been in the Vons shopping center (next to Donut Tree) for years and recently moved to this new location (it is now part of the Alamo Car Wash Complex). I’ve been to his shop many times for keys duplication and shoes repair. The price is alway reasonable and job well done within time quoted.