Wags & Whiskers

I just heard this store is closing:(If the owner of the store reads this, are you considering selling your business? If so, I might be interested. I love this store and hate to see it close:(

I have got my referrals for my pet sitting company from wag’s n whisker’s! if you walk your dog walked at a cheap reasonable price and or have your dog/​cat cared for let me know
. I have a smore flyer page also if you want to check it out!

Love this store, the staff and the products!

I owe Wags a great deal of gratitude. My 9 year old Dalmatian has always had Stomach issues. Since puppyhood she has vomited at least once a day. She has been seen by specialist who prescribed everything from 3 pepsids a day to some foaming stuff I had to force down her throat. I went in to Wags and they gave me several packets of food to try and explained how she should eat «cool» foods not «hot» foods. She loved the Fromm surf and Turf. Since the day she tried Fromm she has not vomited! 9 years of problems and now she if perfect. Thanks Wags! To add to the great service Wags adoption event through Shake Wiggle and Roll brought a new member into our family. We owe you!

Very friendly and helpful staff. They are the only place around that carry Orijin dog food.

I’m always looking for cute little places to buy stuff for my dog, but I never go anywhere without looking at Unilocal 1^st. After reading all the reviews and even tho it has 4 stars I cant bring myself in for a personal look around and being a manager myself I cant believe the manager is writing to the Unilocalers and basically calling them liars. Just for that I give it one star. Glad I didn’t waste my time and energy thanks fellow Unilocalers!

I’ve only experienced the mutts they are trying to sell on weekends… and I can only say my heart is still with Levi, that cute terrier. I haven’t actually been inside the store. But it was adorable and seemed willing to help the less fortunate pets, which is important to me. :)

My mutt is the pickiest eater in the world, and apparently Trader Joe’s kibble just isn’t cutting it anymore. Normally we’d head over to Pet Food Express for issues like this but since we happened to be downtown, instead stopped into Wags and Whiskers for some help.
I’ve found staff here to always be friendly and really like that they have their own dogs hanging out in the store. Yep, they are expensive… but pretty much on par with any similar dog boutique in SF or elsewhere.
On my last visit they were helpful in recommending a canned food that Lucy seems to really like and today we went in for a few more cans and also left with a variety of dry food samples and more advice from the salesperson.
Today they were hosting a dog/​cat rescue outside the store and so it’s nice to see they’re helping out on that front too.

Unfortunately my last experience there was less than optimal — and I want people to know. I came in with a 7 month old in a stroller and obviously pregnant — and wanted to buy about $ 60 of dog food (which I do on a regular basis along with other items — traveling out of my way to come here).
I have previously talked with a (British?) woman here who was always very helpful and friendly. Unfortunately this time there were two other salespeople in, no other customers in the store. The two salespeople were were more interested in finishing their own conversation than acknowledging me.
After about 10 minutes of wandering around, they decided to address me, and I told them the brand of food I liked and asked if they had any recommendations. I also asked if I could use their bathroom — as any pregnant woman knows is a frequent experience. They both then launched into this speech about how they no longer let customers use the bathroom b/​c the toilet is ‘sensitive’ and they can’t afford to fix it. At these prices and given how much I shop there, I was a little dismayed at this cheap attitude.
So I bought the food and was struggling to figure out how to carry it out to my car with the stroller and belly — and then one noticed and offered to help me carry it out to the parking lot behind. But they both had to go with me for some reason even though only one person was needed, leaving the store empty. I think they just wanted to stay together so they could finish their conversation.
Anyway, as you can see from my previous review I have otherwise had great experiences there — but I will be looking to see if my favorite brand of food is offered elsewhere. No need to travel for this kind of service.
B

They were really friendly and gave me tons of dog food samples for my new puppy. However, they are overpriced and do not have much of a selection on other dog/​cat items. I saw the same dog bows at pet food express that they had, but they tripled the price. I think they would do better selling more accessories that the other pet stores do not.

Extremely unfriendly service on both occasions, won’t return ever again. The non-​owner salesperson’s apathetic attitude is astonishing.
I really want to support local stores so I went back a second time despite poor service the first time, thinking the sales person had a bad day but the service here is so incredibly lazy, I am speechless.
We waited 10min at the counter to pay and then when she finally graced us with her negative persona, she acted like we were ruining her day patronizing the store. When my puppy greeted her, she walked away and let him fall from the counter, after which she acted like it was no big deal that a 12wk old puppy fell from the counter! Heartless!
Atrocious, uncaring. I would rather drive further or order online than to deal with her again. I would never expect this at a store that specializes in taking care of our little furry friends. Ridiculous!
0/​-​stars if I could do it!

Overpriced and inventory is often low. Service is inconsistent … sometimes the clerks are helpful but most of the time, they couldn’t be bothered to greet us, even when we’re the only ones in the store!
Tell, tell sign is when the owner’s dog is unfriendly and barking!
Even though this is our local pet boutique which carries the brand of foods and treats our little boy prefers, we make the extra 10 mile trek to Dog Bone Alley in Danville … and btw, we once saw the owner of W&W pick up inventory from Dog Bone Alley. I think I discovered one reason why W&W charges a 10 — 20% premium on the same stuff found at Dog Bone Alley!

If you are planning on ordering a birthday cake for your doggie, you should get it somewhere else — not at the Wags & Whiskers. I like going to Wags & Whiskers (I must visit the store at least once a week), and staff there are very friendly. However, this is not the best place for you to order a birthday cake for your pup.
I ordered a birthday cake for my dog’s birthday party, which was supposed to take place today. I placed an order about a week ago (they require you to order your cake at least one week in advance). Since I placed my order 6 days before the pick-​up day (not quite one week), the lady who took my order said she would check with the vendor to see if there is enough time for her to prepare the cake and she would get back to me if there’s any problem.
I told her that the last cake I got from Wags & Whiskers (in 2009) was not very good (the writing «Happy Birthday» was all smudged and decoration was all wiped out/​fallen off as if the case was dropped at some point) and I wanted to make sure that it would not happen again this time. She said the store uses a different vendor who has been very good and there should not be any problem.
Then, last Friday (2 days before the party) I received a phone call from the store that they had not been able to reach the vendor and the cake would not be ready by Sunday. I was shocked to say the least. I understand the unexpected does happen at times, but I do not understand why they had to wait to contact me until Friday — 2 days before the BD party. If they contacted me on Monday or even Wednesday, I might have been able to find someone else to prepare the cake for me. They gave me some cookies, but they cannot replace a birthday cake. I actually canceled the birthday party.
It was such a disappointing experience. I do strongly recommend you to go other store to get a cake for your dogs.

This is the greatest local pet stop I know! My dog Tyra is obsessed… she consistently demands that we enter the store anytime we go for walks. It does help that I live downtown, so Wags is just a quick hop-​skip-​and-​a-​jump away.
They always have great feedback about new products, and what should be customized for your dog. Tyra had some stomach problems when we first got her, so it was so great that the owners gave of us so many samples of food for her to try before we found the right one. I am happy to report that I support my local doggie boutique!

W&W is the only place in town that has Fromm dog food (and if you join Fromm’s Facebook page you can get great coupons!). The staff is friendly and helped me out a great deal when I walked in with that «I just got a new dog and have no idea what to feed her» gaze on my face.
The only reason they don’t get a fifth star from me is because their inventory tends to rotate a lot– for example, if you find a dog bone your dog really likes there’s a good chance it won’t be there the next time you want it. That, and their prices are really expensive (but it is high-​quality stuff).

My doggie and I passed by this store while searching for the post office. It is a small shop in Downtown Walnut Creek. They have a lot of very cute leashes and collars. We ended up buying a harness that was $ 30. They didn’t have the size/​color we wanted in stock, but we selected another color. They offer higher-​end products, and that comes with higher prices. I don’t think they’re outrageously overpriced, compared to other pet boutiques.
Service was good without being overbearing. A lady helped us with selecting a size and style of harness. A large dog was in the store (not the one in the picture) but he was sweet and well-​behaved.
They also have a small selection of premium dog and cat food and treats. They have parking in the back, but we parked in downtown WC and walked over.
As far as downsides, I noticed the receipt said they will only take exchanges within 30 days. No refunds. They can’t compete with the large chains in this area. Keep this in mind before you and your pet make impulsive purchases!

Extremely knowledgable about nutrition here! Great selection of super premium brand foods as well. The staff is very friendly and helpful.
Come here if you want to get your dog the BEST food for them!

Sniff, sniff.
Yeah, this is the place…
I give this Wags & Whiskers place 5 juicy, meaty, tasty bones.
They have the best food to take home in bags. Treats in the bowl outside the front door, which I have trained my owner to get me for when we stop by. I particularly like the store owner, who is a dedicated petaholic. She will do anything to satisfy your pet’s needs. I feel (properly) like a King in this store.
They also have pet adoptions on Saturdays and some Sundays. Plenty of mutts and kittys that have not started in the best of circumstances show up with angels that have rescued them. They are available for adoption. Maybe when I can I will adopt one of those angels.
Bark and Woof! They also have a Christmas count down clock letting you know how much time you have to get me and my 4-​legged friends our gifts.
Chew toys, squeaky toys, rawhide, new bling, and many more enticing things are here. I have sniffed them all, and they get the BIG NOSE sniff of approval.

Oh my gosh, this shop is adorable!
I don’t know why, but I always thought it was a strictly for dogs store. But then … I caught sight of a kitty in the window, and came to a screeching halt. As I had my boyfriend in tow, he ran smack into me. He looked over to the store and without missing a beat, pulls me in.
My guy knows me so well. KITTIES! PUPS!
How cute are the costumes here?! Squeeeeeeeeeee! They have so many cute things! You all have no idea how dangerous this store is for me now that I have a kitty and my sister has a pup. Let’s just say I have a spoiled kitten and I will have a spoiled pup-​nephew for Christmas. Those goggles they have for dogs are SO RIDICULOUS and PRECIOUS.
I was greeted immediately and asked if I needed help multiple times, so no complaints about the service on my end. The only thing that bugged me was the haphazardness of the store, as it was a little difficult to navigate through the items. They didn’t seem to be in any particular sort of order.
Otherwise, I will DEFINITELY be back!

After receiving two questionable messages from people connected with this store I have still decided to leave my review as is, since is is 100% truthful.
Unilocalers can not and will not be bullied into changing reviews.
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I was going to leave off my review of this place, especially after reading the manager of the store’s 5 star reviews of her own store. But after another questionable 5 star review went up, the day after said reviews were removed, I wanted to give my opinion.
I found the store cold. That may be the «customer service» issues other people notice. It didn’t have the same homey welcome vibe that scraps did. There’s lots of un-​used space in the store, and it’ has a very «chain store» feeling. I also think it’s gone to an expensive side since the change in ownership, the small items and cute costumes offered are no longer there. Most of the items there now are collars and leashes. All the light fantasy from the last store is gone.
I would have come back in, probably during Christmas time, but after reading the manager’s reviews accusing other reviewers of lying, I will never return. The fact that other fake reviews pop up right away, simply makes me sure that my assessment of the stores business practices was correct.