The UPS Store

Horrible. Forget using this place if you have a UPS account. They actually charged me to pick up a package I had shipped there — and threatened to send it back if I didn’t cough up. Go to Fed Ex, it’s cheaper, or do everything at home with an account and simple drop stuff off here.

I’ve been here a couple of times to use their printing and scanning services. There’s only one guest computer here, so if someone’s already using it then there will be a wait time.
It’s $ 2.50 per 15 minutes to use the computer. I was charged 50 cents per page of black and white printout. I also had to scan a few pages and mail them for which I was charged $ 1 per page which seemed a bit too much. Also, I was mistakenly charged for 5 pages when I scanned only 4 pages. I realized this only after getting home. I would recommend double checking your receipt.
There’s only one person at the store at any time and so the service is pretty slow. They tend to do things in a hurry and make mistakes.
My experience here has been typical of the numerous other ups stores I’ve been to. Three stars.

Way better than Fedex in price but still pretty ridiculous. $ 350 to send 45lbs to Australia. How do these companies get away with this?
I waited almost 10 mins before I was helped and I had no one in front of me in line. So that wasn’t very good customer service wise. But once I was helped, the lady was very nice. So she was forgiven lol

Went here yesterday to mail out AT&T equipment. I was up against a return deadline and nearly shipped the equipment overnight ($ 120) charge to make it. With the encouragement of the two gents at the store, I called AT&T to see if they could make an exception and they did! The two men that helped me didn’t have to try to save me money, they could have gone about their day without a thought. But, they showed care and provided excellent customer service. I will be coming to this store going forward. Thanks guys!

Customer service is not great. I arrived close to closing time (door wasn’t even locked yet) with something I needed to ship out. My label was printed but I needed a box. I was told that’s ‘way too difficult’ and that I should come back in the morning. I get that it was a slight inconvenience, but feel like willingness to help is pretty lacking at this location. It’s the second time I’ve had a bad experience here.

This store upcharges on everything, including U.S. postage stamps which just cost me $.65 each. Yikes!

This is the UPS store I can depend on. They know when the trucks come by and they can process the older labels for UPS account holders. Apparently, the one on Main St doesn’t know how to input those labels.

I received excellent service from Lisa. After having a very poor customer experience at Cal Live Scan, I needed to find another location to have fingerprints scanned and processed. Lisa listened carefully and addressed my needs exactly. She did this as the only employee in the store while it was very busy. Lisa demonstrated a high level of competency, professionalism and poise, and I left very impressed with my experience.

I love this UPS Store simply for the ladies that work here (sorry, gents, if you also work here… I’ve just never seen any). They’re all very sweet, helpful and do their best to make the process run smoothly. They work very hard and never seem to let the sometimes daunting work get to them. It’s worth driving a few blocks out of my way to visit a UPS Store where they actually value the time, effort and money you spend with their company instead of becoming easily aggravated when difficult situations arise. Love you ladies!

I’ve always had a pleasant experience here. The ladies are always very friendly and call me «hun.» Sometimes it does get busy. They insist on me taking my receipt unlike other UPS stores when I make my drop off.
UPS stores are sometimes spendy. It pays to compare USPS. Typically UPS is better for items more than 10 pounds.

They are supposed to open at 9am. Waited 25min, and nobody showed to open the place up.
Just simply unprofessional.

I went here a couple of weeks ago to get my fingerprints done. They were more than happy to share their Wi-​Fi password and did not charge when i used their computer. Try doing that at a FedEx store and see how far you get ;).
Did not feel ripped off for the first time at a printing center.

Terrible customer service. Clerk was more concerned with being too busy to go to lunch than help people.

This was my third trip here, all absolutely horrible! Complete lack of customer service, and grossly overpriced even compared to other UPS locations 5 miles away! $ 14 for a book of stamps that should be $ 9.80. They tried to charge me $ 14.46 to ship a letter from Walnut Creek to San Francisco! That’s 25 miles away, I could drive it there cheaper than that, and then they tried to lie to me and tell me the post office would be the same price if I went there. I ship packages daily for my business and know rates, I only came here because I was right next to their location at the time. I told them they were insane for asking what they were and was getting irritated by their attitudes as well. Went to the post office down the street and shipped the same envelope with tracking for $ 3.03! I really don’t write negative reviews unless it’s truly worth it, and I normally give businesses at least a second chance, in this case a third. This location is just all around awful, I’ve never had a helpful employee, been given attitude each time I went there, and they are so grossly overpriced it’s offensive. Stay clear, go to the UPS on Bancroft Rd. and Treat Blvd in the Countrywood Shopping center if you need UPS service.

Although there is another UPS store much closer to home, this is my store of choice. To start, they have a better machine than the one in the Rossmoor Shopping Center. It seems to do everything, including make enlargements without losing too much resolution.
But the service here is the star. I had ruined a precious picture of myself — taken 70 years ago — in foolishly trying to remove it from an old scrapbook with a sharp knife. Another place wanted $ 120.00 to fix it up. These guys did it for $ 25.00!
Yes, they are helping me with a big important project, taking my old photos and painstakingly copying them until I, standing at the machine with them, am completely satisfied. Patient service. Great place…