Susan Chan, DDS

I arrived to my consult appointment about 40 minutes late, and Dr. Chan still took the time to see me. She informed me that I needed extensive gum work along with my root canal, and that it may take up to four weeks for my insurance to approve the root canal ughhh. So needless to say I was surprised to receive a phone call from Dr. Chan later that evening letting me know my insurance approved the root canal already! She booked me an appointment the very next day early in the morning, yay! My husband had told me that Dr. Chan gave him the best root canal he’s ever had, I was skeptical; I mean who enjoys root canals? Lol. Anyways I really did enjoy my experience with her, I almost fell asleep! Now that’s unheard of! Dr. Chan is a very straight to the point woman, who you can tell loves her job, and cares for her patients. Take the time to have a conversation with her and see for yourself. I highly recommend!

I went to Dr. Chan for a root canal last week. It was one of the best dental experiences ever. I was dreading it, and she made it very bearable. Her office was warm and welcoming, and she was very friendly. She used a dental dam, so I didn’t have pieces of things falling in my throat, and she gave me a bite so I didn’t have to hold my mouth open for 2 hours. She even gave me a pillow. She was able to effectively numb me after 3 or 4 injections (my dentist gave me 6 full vials of novocaine and I still wasn’t numb). A+++ I wish I could see her for all my dental procedures!

i went to dr chan for a root canal 2 yrs ago. tooth is now infected
so i went to her again. she suggested another root which could ruin the crown and insurance would not pay for the crown. i decided to extract the tooth and i was told by the oral surgeon that the tooth was already loose. i can’t imagine any dentist trying to do root canal on a loose tooth. she is incompetent and did a poor job the first time but tried to make more money by doing a second root canal. don’t go to her.

**This is a repost…“someone” filtered my review and made it so it isn’t visible when searching for Susan Chan, DDS. You should read this before getting work done by her. I would never send anyone I care about to her business – period. That’s why I’ve posted this review. Everything in here is true and I have the dental records to back it. So please Dr. Chan, do NOT call me again trying to get me to remove this posting.
In 2006 I had an upper molar that was infected and in desperate need of a root canal – my first and hopefully last. I was quite nervous about the procedure but was assured over and over again (by family and friends) that it is routine and I wouldn’t feel a thing… yeah, right.
That root canal was one of the worst 2+ hour periods of my life. Although Dr. Chan continuously assured me that «it shouldn’t hurt at all…» and «there’s no nerve left there, so you shouldn’t be feeling anything.» it did hurt – BADLY. She was actually incredulous that I was feeling pain, as if she just could not grasp the idea. Well, I had no problem grasping the idea as I sweated through my shirt from the pain. I’m not sure where she learned the basics of oral surgery, but I suspect she slept through the lectures on anesthesiology.
And, as if the surgery itself wasn’t bad enough, I just found out via x-​ray from my current dentist that the root canal failed. I guess that would explain the pain I’ve felt for the past 2 years. All that pain endured and money spent for nothing. And since Dr. Chan made such a mess of my root canal, my only option is to have the tooth pulled and have an implant, or a couple of other more unattractive options.
I’ve gone through MULTIPLE orthodontic and dental procedures since the age of 12. I’m no stranger to the discomfort of dental work and can take my fair share of pain. Never in my life have I endured such misery as the medieval «work» done by Dr. Susan Chan.

I’ve had 2 root canals with Dr. Chan — 2010 and… maybe 2008. Both were good experiences as far as root canals go. She seemed very experienced and efficient. Her office has all modern equipment with real time imaging done before the procedure and you can watch TV during the prodedure.
During my last root canal, I was a bit squeemish about the pain and Dr. Chan kept giving me more anesthetic until I was comfortable. I am surprised by the negative review… but maybe she has grown with experience. She was nice and the procedure was relatively painless and effective. I need another root canal and I’m hoping she’s in my new plan.