Public Storage

Candace was fantastic. I cannot recommend this place more. Clean, clean clean. Office is always helpful. They even took the time to go through what I was putting in and I ended up getting a smaller space. This place rules.

Ok so this owner is horrrrrible.
What an asshole.
He has called me every other day about my bill.
How much is the bill you ask?
169 bucks.
BFD
And something you should know.
They bill you waaaaay in advance.
Ex Got a bill on 4 – 15, for May 1−31^st in advance.
Got a notice that my things were up for auction. Why? Because it was May 12^th and they had billed me through June 31^st.
How about billing normally?
I dropped my things off on the 9^th of October.
I should be billed every 9^th.
Common sense.
Something to note. Public storage does not prorate. So if you move out on May 15^th they charge thru the end of May.
Yup what a rip!
Runnnnnn
When I called to ask the owner to stop calling he was the biggest dick you can imagine.
He was rude and literally talked over me loudly.
I told him he was aggressive and he literally was one notch below yelling at me.
WTF dude.
I will be calling the corporate office and complaining about this joker.
Bewaaaaare

I rented a storage unit here last year. The unit was broken into and we had only been there for less than a month. The unit I had was downstairs (2186). My unit had a huge gap between the top of the wall and ceiling. A person can climb from one unit to another. I don’t know if that’s how they got in, but to get out with the stuff they had to force the latch from the inside. It’s strange because the thief’s bent the latch back, closed the door and put a padlock on the latch. I had to cut it off, the office didn’t have bolt cutters.
I had a Police Officers come down and look at the unit and file a report. We went up to the office and talked to the front desk clerks. The Police officers ask if they had video cameras inside the hallways of the storage area, they said «NO». The units are not individually alarmed and there are no video cameras on the inside hallways.
Most of the things that were taken were items taken in a hurry. I don’t know why they chose my unit, maybe they saw me moving in and the thief’s are people renting the units there. They didn’t seem to look thoroughly inside boxes. I usually don’t write reviews especially bad ones, but this is a warning to customers and people looking at this place for storage. I have nothing against the people or the place. This is what happened to me and I hope it will raise awareness.

Over a four month period I had to move to from a smaller to a bigger locker. Dave and team made the whole experience easy. The facility was clean and well lit, and I felt very comfortable taking things in and out of my storage locker. I would highly recommend.

We’ve had nothing but great service for the year we’ve been here. Dave was very helpful throughout the whole process, and made everything as painless as possible. The whole staff has been friendly during all of our visits, and tonight when we cancelled our service Candace did an excellent job checking us out.
Thanks guys, you made the fairly unpleasant experience of having all our stuff in boxes more pleasant.

I had a bad start with this Public Storage, but Dave, the Manager came through and made things doable.

I came in to get help with a payment and received exceptional customer service from Cartier! She answered all of my questions thoroughly, and had a wonderful personality. I always get excellent service at this location, but she was a true standout!

Customer service is of utmost importance to me when selecting a company to do business with, and Public Storage in Walnut Creek sets the bar. Great management and customer support! I’ll definitely return to this location.

This continues to be a well managed, well organized storage location. Can’t see using any other business.

Would definitely recommend this place to anyone! Ashley and Dave are awesome and helped me out a ton! Very friendly staff and knows what they’re doing. I’m abveey satisfied customer! Definitely go see ashley or Dave about renting your next unit! Super nice! :))

I went into Public storage to rent a space, and was totally unsure of the size I needed. With the help of Dave, he found me the right size to fit all my junk in. The staff there is very friendly and the facility is always clean. I recommend storing at public storage. Dave is the best!

Dave and Kevin always make my experience at public storage enjoyable. They are 5 stars for customer service, they always make sure I get the best deal!

Just arranged for a unit at this location. Great service and helpful employees Dave and Derek! I really appreciated their quick action in getting me set up!

Don’t do it!!! Be sure you know where you unit is and about the elevator before renting here. The long carry and the short elevator window (45 seconds) made our unload and store a nightmare. My movers work all over the country and said they’ve never seen such difficult access.
Calculate triple time for movers hours if you compare this storage to a drive up.
I will say the manager was very nice and helpful. However, renting here was a very, pricey mistake.

Needed extra space for arrival of our new baby girl.
This Public Storage ROCKS!!! Dave (onsite manager) could not have been more delightful to work with. I had originally reserved the unit for the price that was displayed online (PS website) but a couple of days later the price had dropped by $ 14. Called the WC site and left a message Dave called back within the hour to tell me they were going to honor the new online price. The entire process, renting, signing paperwork, viewing and accessing the unit was easy and painless. Was in and out in 15 minutes. Got a 5×5 for a great price. Clean, safe, well lit and easy access make this site the best. Thanks Dave!

A well managed facility. Super friendly service and fairly priced. Location is kept clean and leaves a secure feeling of ur personal items.

This is definitely one of the nicest storage places I’ve experienced. Very clean, the office is organized, and the manager, Dave, has always been super friendly and outgoing.

If you want a nice, clean & safe place to store some items in the Walnut Creek area I would look no further than North Main’s Public Storage. It’s temperature controlled so my vinyl doesn’t warp. The staff is nice, the manager seems cool & the bathroom is actually clean unlike some of the other public storage places I have been at. Also I would have never thought about getting packing supplies at a Public Storage but the rates are reasonable and it’s very convenient.

Read my previous commentary about the day of move in, they revoked the «first month free» deal. But now, after 6 months (the deal was one year of storage) they are raising my rates 35%!!! Nothing goes up that high, that fast except when supply/​demand dictates it. THIS IS PURE CORPORATE GREED!

Awesome facility! Kristen and Kevin are both super friendly. They are always ready to help you out whenever you need it. The facility is very secure since you need a specific code to get to your unit. I highly recommend this location!