North State Auto

North State Auto is the best! Personable staff, clean facility, and a beautifully stocked lot full of luxury cars.
I had been searching for a used Range Rover Sport HSE for months. After endless searches online, multiple test drives, phone calls, emails, and texts with private party sellers and dealerships, I was exhausted. I almost gave up on my search when I found North State Auto! Their reviews on Unilocal are amazing. I immediately called North State Auto when I saw a Santorini metallic black 2010 luxury edition Range Rover Sport HSE posted on Car Gurus. I not only received a phone call back 10 minutes after I called North State Auto, but I received follow up texts and phone calls the day I booked an appointment to test drive the Range Rover Sport.
Upon arriving at North State Auto, my husband and I were warmly greeted by Will. He introduced us to the manger, Tim, whom also greeted us. After a test drive, Tim sat down with my husband and I to discuss finance options and any issues we had with the Range Rover Sport. I requested a copy of the mechanical inspection checklist and Carfax report. Tim gladly presented both documents and went through each report line by line to discuss any concerns we had. After about an hour of discussion, my husband and I decided we needed some time to think about purchasing the Range Rover Sport. We told Tim we wanted to grab a bite to eat and discuss our options over dinner. Tim gladly gave my husband and I the car keys to the Range Rover Sport so we could drive it to dinner. So amazing! After we got back from dinner, Tim asked us if we wanted to buy the Range Rover Sport or not. He was never pushy or pressuring my husband and I to make a commitment we didn’t want. He had our best interests at heart 100%. My husband and I decided we wanted to discuss finance options further, identify just a few concerning items to document on a due bill, and discuss trading in my 2005 Ford Focus ZX4 SE that I purchased back in 2006. Another sales associate named Hooman helped discuss these points for another hour. Hooman was informative and created a financing option that suited our needs to purchase the Range Rover Sport. 8 ½ hours later, my husband and I drove home in my dream car and traded in my old car! I am already recommending North State Auto to all of my friends and family. You are the best!

This is by far the best place to buy a car in the bay area. The people there are there to make sure you get the best deal possible. They treat you like family. Hassle free environment. They sell high quality vehicles at a very reasonable price. I bought my 2013 lexus CT from them and they hooked me up. Shout out to chris, Tim and Hooman at @northstateauto for hooking me up with my new ride! The experience was hassle free I was in n out within a reasonable time. When thinking about buying a car make sure to check out their website for all their current inventory. You will not be disappointed. These guys are awesome people. I highly suggest them for your new vehicle.

I came in one day with my cousin to test drive a 2012 Dodge Charger srt8 and man was it beautiful, in condition, and it drove super smoth. The guy by the name of safi helped me out and the next day I came with my dad talked number and interest rate and this guy got me the best deal hands down (which I was very surprised to be completely honest with you guys)
If anyone is looking to buy a car do not think about it twice please people Iam telling you! And ask for SAFI !!

For auto buying at it’s very best, choose North State Auto. I was in search of a Mercedes SL550 and found the perfect one at North State Auto. It looked brand new, showed no signs of damage, and was one of the many classy cars on their lot. Not only are the cars classy, the service is the best you can find. I first met Masood who was the most patient salesman I have ever worked with. He readily got me the keys to the car I wanted to drive and put me on the road. Tim helped me close out the deal and is also helpful and friendly, the best I have ever worked with in the car business. His enthusiasm and knowledge over the car I wanted is unparalleled. Chris gave me invaluable information on modifying the car with the body kit I liked, and even referred me to a body shop to help with installation. And finally, David was quick, friendly, and efficient with the painful part — the financing. He made the process easy and comfortable. Thanks to everybody I worked with for a smooth transaction and a gem of a car.

So I bought a car here last month… And literally after a week of having it, it died boom the power cut out and my car wss dead. I called the dealership and try said bring it in so I did

North State Auto made my buying experience a breeze. I couldn’t thank Chris and his team enough for the great deal I’ve received on my Audi. They’ve also gave me the option of purchasing a warranty on my vehicle, which lets me maintain my Audi at my local dealer. I will be referring all my friends and family who are in the market to purchase a car.

So I purposely waited over a month since buying my car from them to make sure that I was giving an accurate review. I can’t say I’m unhappy with my experience, but I’m definitely not overjoyed. I got a car I love for sure and they seemed like good guys but…3 issues I’ll get into.
First of all, Masood (Pretty sure that’s his name) was a good guy and very patient when I asked him to keep getting keys to different cars. He handled any issues I had with the car (a bubbled center console piece) before I bought it, and made the process overall a pretty easy transaction.
The first problem I had was I went in knowing I had a credit score of 803, based on seeing multiple sites showing my score. When they pulled my numbers they came back saying it was 685. That threw me off, but I was good with the rate they were offering, so I didn’t push back too much. What was weird was the Credit Union they used mailed me a letter a week later showing my score at 827. So I’m still not sure what they were basing it off of. They also offered me an extended warranty they said would drop my interest rate that I almost bought, but decided not to because it seemed expensive and they told me it was still under factory warranty for another 3k miles (which we’ll get into in a minute). Even though I declined it, he (Random dude having me fill out docs) still gave me the lower rate. Also, when they were telling me where to initial on the documents I noticed they added GAP insurance without telling me… again saying he had to add something on there to get the credit union to lower my rate. It wasn’t a big deal to me, so I just went with it. Moral of that story: Know your credit score and pay attention to what you’re signing! My understanding is that buying additional services should NOT affect your interest rate.
Let’s scoot forward 5 days later (Christmas Morning). I start the car… Drive Train Malfunction and it wouldn’t go into gear. Talk about rough start to the holiday. I calmed down, got it to start working and let them know about the issue the next day. They told me to take it to BMW and they would handle it. They were right about it still being under warranty, and BMW Concord fixed it, but it took a week to do so. Turns out it was a bad mechatronics unit and they said it was shifting incorrectly for a while. I thought I read somewhere that they do a 100 point inspection on all their cars, so I thought it was weird that something major like that would come up 5 days after buying it. But whatever. It’s fixed and I researched a lot of extended warranty companies. You can get one from BMW for cheaper than what they tried to tack onto my loan. Or you can go with a 3^rd party for about $ 1k cheaper.
Flash forward a few weeks later — I get a notice from my credit union that held the loan on my trade in to them. They said my truck hadn’t been paid off. That really pissed me off because I haven’t missed a payment and have always been in good standing with them. I called North State and they said they had mailed a check a week earlier and it must have gotten lost. Which meant they waited 3 weeks to pay off my truck. That was very disappointing. Had I known it was going to take that long, I would have made another payment. Just checked though, and it looks like the loan was paid off finally (1 day short of a full month).
Overall, the price I paid for the car with all the features was in line with KBB’s estimate of a fair price. I don’t feel like I got a good trade in price on my previous car, but I get it, these guys deal with luxury cars and they’d have to do a little extra work to get rid of it. Masood stressed the importance of their customer satisfaction and I don’t doubt that they would have taken care of me with my car issues. I just wish that their financing was a little more honest and that they would have paid my truck off in a timely fashion. After all, they didn’t exactly delay my new payment schedule lol. They still owe me a payoff difference, so we’ll see how long that takes to get to me.

Let me start by saying, by being a return customer, I wish I could give two 5 star reviews or a 10 star review with the excellent service this entire crew at North State Auto conducts. My fiancé and I first purchased a car back in August 2014, and even with having new credit history and repaired credit, they were able to get the deal done for us. We purchased a two door roadster. Now close to a year and a half later, we need to upgrade to a bigger family car. The service we go the second time was even better! We received superb service again while we were trying to figure out what car would fit our needs and wants. They got us in a loan that was what we needed. Thank you to David and Hooman! Once our lease is up for our suv, we will definitely be back to purchase our 3^rd car from this dealership!
Richard and Kay
PS we love our new car :)

I just want to thank Tim’s team! I am a very picky customer and very busy with my schedule. His team has certainly impressed me. Tim is such a good guy, down to earth for an owner. Massood was my assigned Sales Rep, did a fantastic job in showing me the car and addressing my concerns and got most of the paperwork via email and phone so when I got to the dealer, is matter of test driving the car see if I really like it when I did, David had all the paperwork, signed and out in less than 15min. Best transaction ever in a car dealership!
So I strongly recommend calling Tim first if you are in the market for a car. My paperwork were not perfect but Tim was able to help me still and did his magic. I drove home with my BMW X5 same day! I forwarded my business associates to them and they got the same treatment and got his BMW 740IL series and working on a Porsche 911 for my other associates!
Thanks again Tim, your guys are the BEST!!!

Descent customer service
Cars do not have quality as they make it seem
Second hand cars from auction or wholesale
Not worth
I will never step my foot in this place again
Bought a 335i
Fooled me with nice wheels and looks
But the car had nothing but problems
From day one

Based on the many five star reviews, I was very optimistic about the 2012 X5 35D they posted on online.
Their description verbatim:
«Beautiful exterior. Clean interior. This BMW X5 is so immaculate it is practically new. You’ll instantly stand out with this hard-​to-​find 2012 BMW X5. Be sure to prepare yourself to get noticed in this ultra rare X5. The paint on this X5 is flawless; no scratches, no blemishes, no need to spend extra money on touch ups.»
After some extensive phone negotiations, I finally got down to a price I felt comfortable negotiating further in person. I decided to take two hours off work and drive 1.5 hours to see the vehicle. To my surprise, the vehicle was not at all in the condition described. The interior was in mediocre condition at best. There were many holes, cuts and tears. The leather steering wheel was completely worn. To mask the imperfections, a coat of rubber/​plastic spray was applied to the interior in an amateur attempt to deceive unsuspecting customers. The exterior was no better. There were several paint chips in the rear tail gate and on every door. Even though the car fax was clean, the car had obviously been involved in some type of accident (s) evident from the running clear coat on the front passenger side door. The bumper looked like it had bee spray painted without clear coat. There were two very noticeable dings — one on the hood of the car and the other on one of the quarter panels. All four rims were in very poor condition (they did mention they would fix these at no charge).
I know this was a used car so I was expecting normal wear, but there was just too many things to overlook especially for a car that was described as immaculate and practically new.
I will say the staff was very friendly for a used car lot, but I wasted over 4 hours on a vehicle that was plainly misrepresented.

5 Stars for the homies at North State Auto! I came in there Looking to purchase a new car! I currently had a 2006 325i and I wanted something new and much faster and with less Miles! However the tricky thing was I owed 7,600 on my current car at BMW! I forgot the guy’s name he is the financial manager there he was able to help me look at cars and helped me throughout this whole experience ! I saw a 2011 335is with M series turbo package I fell in love and needed it! I also brought my mom who works in this industry and she can be slightly intense when it comes to these things ! All said it done they were able to work something out and I went home with a beautiful 2011 335is! Thank you for all you patience and help throughout this process! Def will be back and will recommend everyone I know here !

North state auto is amazing! They have been wonderful
To work with. Always accommodating, excellent customer service. They are not like normal car sales guys who pressure you. They are looking to make relationships so you come back again. We purchased a escalade and turned in my Range Rover. Got a fair price on trade in and good price on new car. They are looking for another car currently that we are going to buy. Everyone who I have dealt with has been wonderful to deal with. Totally recommend!!!

First let me say I am not a friend or family member of anyone at North State Auto and am a senior female. I have purchased 5 Mercedes, 4 GL’s and one AMG from Marin Imports and their sister location Marin Imports in San Rafael. The no pressure approach is a welcome change for me and I have never experienced this level of integrity and superb customer service. After a grueling experience when I bought 2 AMG’s at once at RAB Motors I was dreading buying a car, but this was so easy! I cannot recommend them enough.

This is the best place to buy a car. I can’t say enough what a great experience we had in dealing with North State Auto in purchasing a car for our daughter. Not to mention the fact that after a year she decided she wanted a different car and they took back the original car they sold her and helped her find a new one.

WOW!!! I can’t speak highly enough about these guy! The most, caring genuine and honest guys I have dealt with. They carry a great selection if beautiful used high end cars and they have a huge selection… Masood, Dave, and Tim went beyond the call to get me a car I wanted! I will only buy my cars from North Sate Auto from now on! These guys are the best! Thank you so much!!!

These guys are great! I refer all my friends and family to them as they are some of the nicest and most honest folks I have ever dealt with.
Everyone who I have sent here to purchase or sell a car has been very happy.
Chris is very attentive and just an all-​around good guy. Tim is also an extremely nice person. Everyone here in general are just good people.
If you are looking for a used car, seriously look no further than North State Auto.

I personally dealt with Masood, and he was the bomb! Great communication and an awesome team working at the dealership. This was my first car out of college, and they helped me through the entire process with ease. They have an excellent line of sweet cars, and they are super chill to deal with. I recommend them 100%. I will be buying my next car from them. (Side note: the car was completely detailed and the whole transaction took about 15 minutes… that’s what I call business).

After weeks of searching around for the perfect M3 with all the options and color combinations i wanted, i finally thought i found *the* one at North State … 350 miles from where i live. I reluctantly called them to inquire about the ad i saw for the M3.
Masood over at NSA took it upon himself to text me from his personal cell phone throughout the day and sent me every single request (from specific pictures and video) about the car i had requested for. They also gave me an estimate of what they would give me for my trade, based on pictures i had sent them. They ended up giving me more than any other dealer i had spoken to, to be able to put on top of my down payment — and guaranteed me the offer was good and i wouldnt need to be skeptical.
The next day when I made the trip from LA, the car was sitting there waiting for me — and immediately fell in love. Took her for a spin and that sealed the deal. Tim and David in finance are both very personable and all the paperwork was ready to go. The interest, price of car, monthly payment, and the down payment was just as we had discussed over the phone, and they even ended up giving me MORE for my trade than they had guaranteed.
Needless to say, I drove the M3 home that night. I never expected to write a Unilocal review on a car dealership… because dealerships are nothing to write home about … ever. but there’s always an exception to every rule.
thanks guys, for making it so easy to drive off in my dream car… and for the full tank of gas to get me back to LA.

Ok I normally don’t do reviews but these guys defiantly deserve a GREAT review and my time to write one up…
First thing this dealership is a very relax and none pushy place so if you’re looking for a place that’s going to kiss you’re A$$ and only see $$$ as you walk into their lot you’re in the wrong place… These guy’s care about their customers and truly want your business.
I want to compliment every excellent employee at North State Auto, Tim Bunyad, Chris Miranda, Hooman Khalili, Massood Safi and anyone I have missed. The whole team went to great lengths to help me choose and get a great deal on my wife’s mother’s day gift of a 2006 BMW 330i.

I have always received quality service from the team at North State Auto even when small problems have come up they have never told me (NO) or (We Can’t) they are always looking for ways to help out or get the job done and make their customer (Me) happy.
They truly appreciated my business and were willing to help out in making my wife’s surprise a great one. The guys detailed the car for me and delivered it to my work (You Guys F In Rock). She loves the car and is very happy with her new BMW as for me I’m very happy with the service, price and the fact that every time I’ve gone to the dealership the guys remember me and check to see if everything is ok.
Such service builds great working relationships. I will bring and recommend all my feature car buying needs to the team of North State Auto and hope you do as well.
Thanks Guys… Malvado out