Newell Vista Apartments

I still live here and This place is awful. DON’T RENT AN APARTMENT HERE!!! on site management is very irresponsible, Laundry areas always disgustingly dirty, there’s beer bottles all over the perimeter. I lived here for a wile and now I’m leaving this place soon, because management just don’t care about this place. It use to be decent place, but now it’s just a disaster. If you can rent other places, DO IT.

Here is a copy of the email I just had to send to the property mgmt :
I signed an e-​lease about a month ago, and confirmed with Miguel before he quit, then with Marco 2 weeks ago that my move in date was today, March 25. I was given an amount to pay by cashiers check that included rent starting from today. I was told by Marco to bring the check when I came to get the keys, and the office was open 9a-​5p.
I called several times today, beginning at 10a, trying to confirm what time I would be coming and asking for a callback. No one called me, and when I arrived at 4p after work, the office was already closed.
I cannot begin to describe my anger at this unprofessionalism. I am glad you do not have my money yet, as I am reconsidering moving in at this point. I had movers scheduled for this weekend and everything. But of course the office is closed on Saturday. Will you be reimbursing me for these expenses?
I expect some answers and some apologies.

Can’t wait to move, I hate this place. People are noisy and definitely not the usual WC crowd. The only plus is the location, right downtown. Price is cheaper than most places, but better to spend extra money than live in this place.

WORST APARTMENTS AND PROPERTY MANAGEMENT. This is the ghetto of Walnut Creek. It get’s one star because of the proximity to highways 24 and 680 but that’s it. The property manager, Kim is childish, rude and LAZY. 4 times out of 5 you will not see her in the leasing office during «business hours». She argues with you when you report issues with your apartment. she trys to weasel her way out of paying for the place that’s falling apart because it’s so old and isn’t maintained properly. There is one maintenance guy, Ron who is a good guy and is there when you call him but he is limited to what he can do and the repairs he can make so then your stuck with Kim, who blames you for any issues that come up.
We get water leaking into our apartment every winter when it rains. They tried cheap and quick fixes but it didn’t fix anything. This past winter due to the rain storm, water leaked into the building AGAIN due to the old roof and it trickled all the way down the walls and into our bedroom. It soaked the carpet, sponge and cement AND our brand new mattress that was on the floor at the time. We had to sleep in our living room for a month due to the lack of urgency with water leaks. Mold was growing on the floor and the room smelt musty and disgusting. Really bad for your health especially if you have asthma. It took us a month of living in this situation until we decided to get out of our lease early and leave. No compensation was given to us! No sorry. NOTHING. Talk about horrible customer service.
Do yourself a favor and DO NOT rent here. Aside from our horrible experience with the deteriorating building and crappy property management. there are pot smokers and homeless people who drink and smoke and break glass bottles all around the property. I think it might be due to the liquor store located in front of the apartments. Not a super safe place to live sometimes. There’s garbage everywhere. Your car will most likely get scratched, dented or worst of all broken into. They have flea issues every summer so prepared to get bit all over your body even if you dont have a pet and you vacuum regularly. It’s disgusting. It’s not worth the rent at all!
HORRIBLE HORRIBLE HORRIBLE!

Worst apartment complex in Walnut Creek. The mananagment is absolutely terrible. They do not fix issues addressed to them and come across incompetent. The property maintenance is a great guy who will help you out at all costs which is a plus. I had a washer bang against my room waking me up for 5 months before they even took action to my complaint. My roommate and I gave proper notice at the end of our lease but they failed to do their job and follow up with us. The result was they sent a $ 1,000 security deposit claim to collections. They charged my roommate and me to repaint all walls and recarpet the entire apartment at our expense. Yet wrote that only one room had stains. I called the company that replaced the carpet and he told me that Newell requested that he replace all rooms but not to repeat that information. They failed to send me an invoice within thirty days which is against the law and sent $ 1,000 to collections robbing me and my roommate. Terrible complex not to mention how difficult parking can be on the hill and how many cars get robbed there. I would never recommend anyone live there. Avoid at all costs.

I’ve lived here for about 1 ½ years and this has been a great and convenient place for me to rent while working within 30 miles and having my son, a minor, visit me from time to time. I’ve found the community safe, private, close to a popular trai (within walking distance to middle school and high school in case my son comes to live with me), close to Heather Farm Park, close to downtown and freeways. Neighbors that I’ve met are very friendly, responsible, and working people. I appreciate the covered parking and open parking on the street.
The management and maintenance staff is friendly and responsive. Yes, there have been issues that came up such as with one noisy neighbor, but these were resolved quickly and professionally by the staff after they were informed. I’ve rented at other places, and the responsiveness here has been great.
Some unknown neighbors occasionally dump items that they are not supposed to in the dumpster, but the maintenance staff has done a pretty good job at getting the garbage and junk cleaned up in a reasonable time.
I would recommend this complex. At this time, for me the location, privacy, and safety for my child when he is here are very important.

S.K.
I lived in Newell Vista Apartments over 2 years, I like it so much, the new management are very professional and very helpful and they do respond quickely to any maintenance issues, employees are so polite and the managers hired the right people, servies is outstanding. The location is really excellent and convientient.

Newell Vista has had some upgrades and apparently is somewhat improved from the horrible reviews of the past. So the good stuff is:
–new double-​paned windows and carpet
–the townhouse floor plan with skylights is comfortable and bright
–the fenced-​in front patio has ample room for a table and chairs
–the location. Being able to walk to Whole Foods and Il Fornaio is a nice perk.
–the pool, which is well kept up by the maintenance guy.
–the price.
The bad is:
–noise. If you are at all sensitive to noise, cross this place off your list. There is zero soundproofing between units, so you can hear people talking in conversational tones next door.
–smoke. To avoid the smoking charge, people smoke outside, so we had to constantly monitor our open windows to be ready to close them.
–disgusting garbage areas. The areas are open to the public. The result is overflowing bins and the stench of urine.
In the 6 months we were there, we didn’t have a problem with our cars. We got our deposit back promptly

This is the ghetto of Walnut Creek. Do not move in here. For the price you pay here you can live in a much better place than this.
My car was vandalized in the parking garage, and the management towed it away only 2 weeks later — I am now stuck with a $ 2000 bill. They said that the tires were flat and were making the place look bad. I could hardly believe my ears when the ghetto slumlord was telling me this.
The neighbors are all cold, rude, and unfriendly (except for one or two rare cases). You’ll see broken bottles, cigarette butts, dried up blood, vomit, and other interesting details here at this slum.
Also, they will screw you for your deposit. I stayed there almost 4 years and you would think they would give you an allowance on the carpetting — NOPE.
Extortion. Ghetto. Slum. Stay clear of this place.

I have lived here for about a year now and I am just waiting for my lease to end!!! The property is always dirty and smells, and the one trash can for the 60+ tennants is always over filled and spilling in to the parking lot. Michelle (the landlord or SLUMLORD) is about as rude as can be, never cares when you complain of the many problems you face monthly here. Everyone that lives here is illegal and they all hang out drinking in the walkways all night, which makes it quit scary to come home from work at 11pm. Cars are broken into weekly and there is a bum that lives in his car in the parking lot RUN AWAY FAST this place is scary, dirty, and just a waist of money!

Do not move to this complex. Your car will be broken into, the walls are full of mold and the landlord is a slum lord. There are better places to live than in Walnut Creek…

The ONLY positive thing about this place is the location. It’s not even worth a star, after the headaches it’s caused me. I lived in this place for over a year and became very familiar with what it is like to live here.
I’m really doing this review because when I was leaving, I saw a new, young couple moving in. I told my girlfriend that I wanted to warn them, (they just moved here) but she told me not to tarnish their expectations. Soon after they moved in, the maintenance left the door unlocked and they were robbed (including a family heirloom).
After about 2 months, the manager that moved us in had left. Soon after, the maintenance man had been fired. On top of this, there was never anyone in the office and the fountain at the entrance leaked over an entire year (last i heard it still did) — wet carpet every day for over a year? mold?
Yes, mold… black mold can be seen in the parking garage (unless they painted over it again.) Do some simple, online research. .. the black mold that grows in apartments… it’s deadly. But this is really nothing.
We had a two level townhouse. The toilet leaked in the bathroom (the bathtub did too, as well as not drain) and the ceiling collapsed in the living room — water and plaster all over the television, dvd player, etc… and oddly, 2 months later, no one had showed up to fix it.
One day, one of my neighbors threw up in front of my door. A week later, it was still there. Some nights, my neighbors would get drunk and throw beer bottles off their balcony onto the sidewalk. Walking the dogs was really fun with broken glass strewn about). We were robbed several times. The trash lying about the walkways or the never emptied dumpster are probably what attracted the rats. We saw one of the residents leaving in a hurry one day, with a moving truck. She said that possibly because she was a vegetarian it bothered her, but when she complained about the rats, they put glue paper in her kitchen. She came home to a screaming rat stuck to the glue and when she called the manager, the manager told her to kill the rat and throw it away… how professional.
So, I get a pay or quit notice after I refuse to pay my rent until things change. After the pay or quit, i get an eviction notice. I file with the court on why I shouldn’t be evicted and then they never respond. This happened four times. The last time, I get a notice that I have five days to vacate because I never showed up to court. I never got the notice to show up. I called every lawyer I could… they told me my only chance was a «stay» but they wouldn’t take the case because «no one gets a stay against a landlord.» I did it myself and won.
The lights often went out in the parking garage — the same parking garage someone was murdered in. (it was in the paper, they found the accused murderer in LA — his family lived next door to me.) The steps often were broken and never repaired. The dumpster would be overflowing with trash. Vermin are a common complaint. One day, a grown man was taking pictures of my girlfriend’s 12 year old daughter swimming in the pool. Complaints to the office went unanswered. People would be sitting and drinking beer on the steps, not able to move when residents need to get up or down the stairs. Clothes were so frequently stolen from the barely operational washing machines it’s not worth turning your back if you do your laundry here.
I’m from the east coast, and I’m not living in a luxury condo right now, so I understand common complaints of those not used to «middle class» apartment living. .. none of these complaints were what made this place the living hell it turned out to be. I would live in my car again before I reside in this place again.

This place isn’t too bad. The building is from the 60’s, so our townhouse has creaky floors and cheap old windows and doors. But we have a cute little front yard space, which I love, because I have a secret desire to have a beautiful, lush garden that I cultivated myself. Our front yard came with some stupid ferns that I’m going to get rid of via craigslist, but so far I’ve planted wild flowers and herbs… I’m so excited!
There is also a balcony attached to the master bedroom, which is nice, but ours faces someone’s living room window/​patio. Sometimes I’m weary about getting dressed in my room, thinking somebody might get a peak. I know, I know, why don’t I shut my blinds. But I’d rather have some guy see me naked that give up my precious sunlight! I finally have a bright room, and I’m going to use it!
The only real problems I’ve had are with parking and paranoia. I was assigned a spot, and every time I came home, there would be somebody there. I would take my spot whenever I could, but one morning I came out to a note on my car telling me not to park in my spot! I left a «nice» note on their car later that day, and now I almost always get my spot. Also, I’m afraid to hammer a nail into my wall, because I’ve already had a neighbor come over and complain to me. I’ve been scared into using screws and thumbtacks for everything!
Overall, I like this place. AWESOME location, nice, big place, only one loud, abusive couple, plenty of parking (even if someone took my spot). I just wish the townhomes had their own mailboxes, because they’re too far away. wahh.