New Discovery Tours

For the last five years, I have used New Discovery Tours for my school trips to Six Flags Discovery Kingdom and Great America. I have always received prompt, courteous service from Geoff, and I will continue to use them in the future. The other review seemed to blame New Discovery for her own error. A good rule of thumb, no matter what, is to check your tickets when they arrive, not at the gate of the park. New Discovery has never let me down.

If I could give this company a lower mark I would. The costomer service provided (or should I say, didn’t provide) is horrible.
We had an event for our school to go to Great America for a graduation party and the cost was supposed to include a picnic for the kids. Not until we got to Great America did we find out that the tickets sent to us did not include the picnic. We had to pay out of pocket for the students to have a meal. Upon contacting the company’s representative, the blame was flipped to the school and basically pounded out that we were at fault and that the company was going to do NOTHING to rectify the situation. The rep was totally rude and should not be in a position dealing with the public let alone schools.
DO NOT use this company. I found out that the parks offer these same deals and that this company doesn’t give you any type of discounts anyway. So if you deal directly with the park you won’t have this problem of the 3^rd party.
I can’t advise you strongly enough… DO NOT USE THIS COMPANY. They are horrible.