Napa Auto Parts

Very helpful advice and customer service. Salesguy took the time and really understood my issue

My previous review needs to be removed. turns out my damn car parts are expensive and they werent trying to rip me off.

The old guy employer was very rude and lack of customer service

People are very knowledgeable and friendly. Our 2003 Honda Odyssey Van AC blower only worked at max. It was 99 degrees weather! I had to get this fix for my family. The problem was a faulty blower resistor. I called two Honda dealers and several auto part stores around the area. Not one store carried the part. When I called this store, they placed an order with one of their carriers. The part was ready for me to pickup on the same day within 2 hours. In fact the part was a good brand like that if OEM. This place will always be my go to store.

I’ve been here several times now for various parts for my cars. The guys here are extremely knowledgable and provide great customer service. Overall good quality parts. Paul has helped me and he is great!

This stuff is super friendly and they know their stuff! You are always greeted the minute you get in their door. They ask you what they can help you with and make it happen! You will be in and out within a few minutes!

December 9, 2014 5:14pm
Wow. I had a fantastic experience at Napa. Went here to get some coolant for our car, and it was a fast and pleasant experienced.
I went in, looked for the coolant, couldn’t find it at first so I asked the main worker there. He kindly showed me where it was and pointed out what other options I had.
I said thank you, paid for the coolant, then he said have a nice day, and I said thank you, you too.
Usually you can tell if a worker is ‘sincere’ or not: they would over-​do their niceness or not be nice at all. But this guy, this guy had genuine niceness.
I wish I got his name. My receipt shows Emp. 17, so employee 17, I give you my thanks.
Thank you.

if you want cheap, go somewhere else… if you want knowledge and parts that fit the first time, then this is one of the best part houses in contra costa.
we have a small fleet of cars (three kids with cars) a mini van, gmc truck, and a bimmer. i have bought 95% of my parts here from o2 sensors brakes hoses belts and batteries.
stuff always fits and cant beat the top notch guys who work there.

These guys are awesome! Twice they have had parts I couldn’t find anywhere else (including German tools!). Then shortly after purchasing a used car, I had to replace the battery. Napa had the best price, the longest warranty, and the guy even offered to let me use his tools to put it in so I didn’t lose my radio connection! Definitely going there first from now on.

Amazing staff!
They were friendly, willing to go above and beyond to help us and even let us work on the car in their parking lot.
though they didn’t have the part we needed, they offered to order it and they even told us where a near by auto part store was. since napa’s price would be cheaper than the other store’s, the other store matched napa’s price saving us $ 10.00. So they were a big help after all.

Very friendly staff. Always have the parts we need. Eager to give good service.

Terrible customer service, ordered parts and they never called me to tell me they came in. I called to see if they came in and they said no. So I went and bought parts elsewhere cause I couldnt wait any longer. I went in to get my money back cause 3 weeks and no call to let me know my parts came in and he wouldn’t even give me a full refund. Charged me a return fee and I wasn’t even returning anything. I just wanted my money back since they didn’t even call me. The owner is very rude and their knowledge for parts is not very accurate. This is the first NAPA I’ve been to I had to prepay for a basic part. They bank on you paying and never coming into pick them up so they make free money. Worst auto parts store in the east bay!

I purchased new brake drums from these guys, and one of them was warped. As soon as I put it on I heard knocking from that side when braking. I took it off and rechecked the installation. The installation was good. They denied that it could be the drum and refused to replace it. I then had the drum checked at O’Reilly, and they confirmed that it was warped. Just to be sure I switched the drums and sure enough the knocking started coming from the other side. I called them back and they still refused to replace it, instead wanting to turn it. I didn’t pay for a turned drum, I paid for a new one. They seemed to want to not have to REPLACE a $ 30 part that was clearly defective. I will never shop there again, there are too many auto parts stores in the area that are willing to do the right thing.

I purchased a 5 year battery from Napa from only lasted 18 months. When I took it back to them they told me it was fine. They wouldn’t take it back and I was out $ 60. Lousy product and lousy service. I won’t be purchasing from Napa any more.

I don’t purchase large amounts of parts, but I have been purchasing the ones I do get from these guys for at least 15 years now. Of course, they always have the basic stuff for oil changes and other basic fixes, but they go out of their way to help on the more difficult things. Such as when I needed new header gaskets for my Hooker headers. They could have told me to just call Hooker, but they took the time to find the correct part number and order them for me.
I can’t remember a time that I came out of that store empty-​handed from them not having what I needed.

This is our favorite car parts store in the bay.
The guys working here have been working there for years and can answer any questions you may have. Just call up and talk to anyone.
Of course having all the guys in there know your husband on a first name basis kind of helps too.
So when I came in to get new Wiper Blades for my truck and then told them who I was married to, all eyes hit my belly.
They were all congratulatory. Plus I’m sure they are happy because I’m literally growing a future customer for them right now. Yay for them!
Cant wait to share more parts buying experiences with our Napa family for years to come.

Best auto parts store, great staff. Go see Frank. Frank and everyone else there are very experienced and helpful. Don’t waste your time at other auto part stores like Kra*** or atuto**** where there’s immature little brats with barely a high school education that don’t have a clue. Go to a real auto parts store… NAPA. I’m telling you, this Napa auto parts store will keep you going back to them.

I have been buying car parts from these guys for at least ten years and they are great. Not always the cheapest, but they have good quality parts and they always order you the right stuff.

These guys have been coming through for me in a pinch for 10 years now. They’ve seen me through 3 cars and are always patient with advice, responsiveness, and quality. Not only that, but their staff hasn’t changed at all in that time. I TRUST them.

My friend at the time went in here to figure out what was wrong with a part from his car. He was expecting to pay a couple hundred dollars for a new part, and was very surprised when they tested his part and found out it was not indeed the part. After giving him advice as to what the problem might be, he headed home to fix it.
I thought it was awesome that they could have just sold him a new part but they didn’t, they actually tested to see what was wrong first. I’m not a car person so as to what goes where and what it was, I can’t say, but the car worked fine after that, so thanks to Napa Auto parts for helping him fix his car problem.