Muir Orthopaedic Specialists

My Doctor referred me to Muir for physical therapy and I have only positive comments about the 3 therapists I saw over 3 months this year. I planned to stick with just 1 therapist, but she left for maternity leave, I saw a new therapist and then my final check out was with another — I expect that to be typical practice. The therapists all had great attitudes, asked questions and incorporated my responses into the sessions or changes in my home plan. I didn’t feel pushed to a point I couldn’t handle and received positive feedback every session. The front desk staff was courteous and I was welcomed each visit. I called via phone several times to rearrange my sessions with no long wait and friendly staff. This team definitely helped me improve my condition!

Terrible! You can only call the customer service line and not your doctor directly. Be prepared to wait in queue for several minutes. Then you can only LEAVE a message for your doctor. No direct calls to the clinic, they don’t want to be bothered (per the phone rep). Then sit and wait for a couple of days before you can get a call back if you’re lucky. You might have to call again (!). It has happened to me numerous times. If you’re looking around for a doctor, I suggest you skip this one.

This is a horribly run orthopedic office on the numbers system. The staff is rude,
bureaucratic and dictatorial. The front office staff ignore the notes that need
to be sent to the doctor. I sprained my wrist badly and the most they offered
was an appointment to come back in a month. Dr. Narloch and Schilling have
no bedside manner and are quick to dismiss your concerns the moment that you
walk in to their offices. You can find better orthopedic specialists if you look hard
enough elsewhere.

The front office staff if rude ignorant and do not pass on notes to Doctor. I am extremely upset and will never use them again!

Horrible! ! ! I 1^st met with Dr. Lange becasue I fell and I simply could not walk. I was told to lose weight, that I needed knee replacement and was given a business card for an Orthopedic Surgeon in my neighborhood. 2 weeks later, still in a lot of pain, no improvement, I met with Dr. Miranda. It doesn’t get worse than this! He stood in the doorway and said «I have nothing new to say that Dr. Lange hasn’t already said. You are extremely obese and it is unlikely given your current condition that you will lose weight. You need a knee replacement and it can’t be done until you lose weight.» He was so abrupt and rude, it was shocking! He then told me to see an orthopedic surgeon in my own community. To my embarrassment and surprise, not only did he not enter the room, he didn’t even look at my knee to see if it had worsened. Dr. Miranda seemed annoyed that I came back and didn’t give me the medical attention that I deserved. If you are somewhat over weight and do not live in a Walnut Creek zip code, don’t waste your time. Even if I had a Walnut Creek zip code, I would never go back! Dr. Miranda was arrogant, rude and unprofessional. This situation was referred to the office supervisor to escalate and no response or apology was given. I need «arthroscopic» surgery to fix a cartilage problem, not an immediate knee replacement. Grrrrrrrrrrrrrrrr

My out of area college daughter broke her hand at a basketball tournament in the Bay area. Dr. Narloch and Dr. Schilling ensured that she was seen and cast first thing Monday morning to get her back to school in a timely manner (we live in WC). Dr. Schilling was very thorough and the entire staff was courteous and responsive. Her follow up appointments have been always accommodated the fact she has to drive up from school and back (4 hours each way). The office is organized and efficient. I expect there to be wait times in a busy practice and have no issue with that, especially given the fact we were not rushed at all and the doctor spend considerable time with us each visit. They are top notch and I highly recommend them.

Awfull 1^st time experiences with Dr Preston from Muir Orthopedic
Went there for a 2^nd opinion.
One week earlier I gave them all my insurance info (Dual insurance coverage– Aetna PPO & Kaiser)
I waited in the examination room for over one hour
Having difficulty moving around. Finally The office manager came to me and said MD can’t see you because you need to get a letter from your Kaiser insurance — Why? I have an «open choice PPO» with Aetna that I can go to any MD of my choice — they refused to see me. I also offered to pay for the visit– the lady did not accept!
I called Kaiser and Aetna later, they were both surprised at this .
They charged me $ 30 copayment and I could hear all the laughing and noise from the nursing station
I will be filing a complaint with regulatory agencies on this matter–
Just don’t want anyone else go thru what I had to go thru…

Horrible service. Every appointment I had, had to be rescheduled last minute and they were not accommodating at all even though they were the ones rescheduling. Do not waste your time with this people as they will very easily waste your time for you.

This place might look fancy and organized but it’s not. How can they run an hour behind for a 9:15 appointment. Not impressed

I was previously seen at Muir Orthopaedic Specialists (2405 Shadelands, Walnut Creek (925) 939‑9595) for a sprained ankle and referred to their physical therapy on the first floor of their medical office building. It recently moved and this is their new location.(still in Shadelands). It’s brand new and only opened a few weeks ago. The new facility in the Redwood Building is gorgeous and huge!
(Dear Unilocal — please stop moving my review to the 2405 location) — that location houses doctors/​specialists; this location is for physical therapy).
The ladies working the front desk have been great about scheduling (and re-​scheduling) my appointments and my appointments have always been on time. I’ve been seeing Nolan for several weeks. The man knows his way around my foot. He gave me an accurate guess that it would take six weeks of physical therapy (and doing exercises at home) before I was noticeably better. I went once a week, and at week five I told him how great I felt and how much better my ankle was doing. My ROM is very improved! And I’m ready to run again!
I’ve really enjoyed being treated here. I’m glad that I was able to see so much improvement and I’m going to miss spending part of my Friday here. Nolan manipulates and rubs my ankle during visits so well that my swelling even goes away for the rest of the day (it’s still pretty swollen six months after my injury). He helps me leave cankle-​free. So happy for all the staff here in their pretty new building!