Manorcare Health Services Tice Valley

A patient should not have to wait an hour to be changed out of a soiled bed, or 3+ hours to be moved back to bed from a wheelchair while fighting bed sores. There doesn’t seem to be any accountability and no one who can answer questions. The place is completely understaffed and no one seems to care about you as a patient or a human being.

Staying here was one of the worst experiences of my life. I would highly recommend that you find another care facility for your loved one and stay far away from Manorcare. My arrival was set up a couple of days in advance by the hospital, yet they did not have my meds when I arrived. In fact it took a couple of days to get them. The first night they did not give me my pain meds, no one answered the call button. After trying to get someone’s attention for a half hour (I was unable to walk), I tried calling the main number for the facility. After many rings someone answered the phone and I told them that I was a patient but no one was answering the call button. I was told that they are busy and they will get to me eventually. I had to threaten to call 911 before anyone helped me and I was shaking in pain. When a nurse finally came, they told me that they were very busy and there is only one nurse for 15 patients. The patient nurse ratio is abysmal and does not allow for good care. Even the nurses shared with me that they are overworked and frequently get their shift cancelled when the patient census is low. Additionally, most of the nurses only have 2 year RN degrees. This facility looks nice but they don’t have the infrastructure to support good patient care.
I had to continuously remind the nurses when it was time for my meds and to hook up my IV as the spacing of my treatments was very important. They would forget to take my meds out of the refrigerator, and one time they forgot to unhook my IV for 5 hours. They came to my room and turned off the IV alarm but never unhooked it. When I awakened 5 hours later I had to call for someone.
Everyone needs an advocate while in the medical system, but a patient at Manorcare needs someone with them at all times to make sure that the patient is taken care of properly.
One morning I overheard employees in the hallway speaking negative about the patients, which is unacceptable.
The PT here is the worst that I have experienced. The therapists do not spend quality time with the patients, most of my therapy sessions were spent traveling to and from the therapy room which was on the other side of the facility.
To sum it up, if you value your life and health find somewhere else for recovery and rehab. There is another facility in Walnut Creek that provides excellent care and rehab, go there!

Extremely loud, much too bright, terribly understaffed, a front office that does everything in its power to process each patient (boot them out of there ASAP when they are not paying out of pocket, regardless of recovery goals). Not to mention physical therapists that make little effort beyond just showing up.
That is all you need to know if you’re loved one is at the mercy of Manor Care. The good unfortunately does not make up for the bad. We loved the CNA’s and most of the nurses, really incredible people, but they were simply overworked and understaffed.
We were constantly fighting the office people who are heartless and soulless and could care less about recovery needs and proper medical/​saftey evaluation. The fact that our Mom was there on Medicare and Kaiser meant the cost was low and because they could not make enough money out of this, the only goal of the suits running the place is to get fresh blood in the rooms, as fast a turnover as possible.
We twice appealed early releases and WON both times, and yet there were major hurdles to follow. We needed at least another month of monitoring, rehabilitation, and medical analysis for our Mom, who was a major fall-​risk and trying to recover both physically and mentally from a stroke.
Be forwarded: if you want any degree of hope and progress for you loved one, you had better look at other places regardless of the cost !

I have been there several times for different reasons. Each time, I have received excellent, courteous service and I came home stronger and more independent than before I had the issue that brought me to the hospital. They are truly wonderful people.

This was the worst place ever! Many, many changes in staff. Head of nursing changed multiple times. My mom died after a fall when she was allegedly alarmed in her bed. When she passed staff were not informed and when I went to clean out her room, I was asked by nurses and aides how she was doing! When she fell, she was found in her bathroom, she couldn’t walk, so she crawled there, she was transported to hospital even though she had a do not transport order. Nurses do not respond to patient bells. Found her sitting in fences in her wheelchair.
She died in 2007, I did file a complaint, director at that time refused to investigate death at my request. She was gone within that year.

One parent was here until she passed, approx. 5 years ago. Their 90 year young spouse just spent a month here and while the staff was pleasant, it is hard to justify the $ 450. PER DAY expense to have someone dispense pain meds a few times a day.
What is referred to as PT, physical therapy, again while administered by nice folks is just slightly short of completely useless. And don’t let them put you in a diaper that rarely gets changed and develops horrible rashes. I visited every day so saw things that most who come maybe once per week would not.
This operation is owned by a large corporation where the bottom line is apparently the most important element.
To top it off, someone, somewhere rated this a 5 five star facility, however, that person obviously never had a meal here. This was beyond bad… and bad as in «unhealthy» for the patients. The food was the cheapest they could possible find, and loaded of carbohydrates. Everything had preservatives and unpronouceable ingredients. By the time it got carted down to the various rooms, what might have been warm was stone cold.
If this rates 5 stars i hate to think of what the alternatives look like… but we will find out since, knowing what we now know, we will be looking elsewhere. Good luck to all who enter.

This place has been a good experience for my father. The facility has a wonderful person whom comes in and plays the piano. Sometimes at dinner time. My father loves music and cannot play himself anymore due to his arthritic hands. Tonight the pianist played anything my dad asked, even went on the internet to find the song he wanted to hear. My father sang and almost seemed teared up that he was doing so. Keep up the good work manor care. There is another man that also plays the harmonica along with the pianist who is wonderful. Enriching the patients while they recover is so important.

In an effort to be fair to the staff here, I talked to some other nurses. While they express understanding for the difficulties of working in any medical or nursing environment, they were firm on a key point: the nurse or doctor must understand the patient — and be understood. If there is a language barrier, the staff should be going out of their way to ensure they are understood. Ultimately this is a management problem — management should be addressing this issue by hiring enough people who can communicate or bridge the gap when needed.
While most of the staff here work hard to ensure the patients are well cared for, there is no systematic effort to remedy the situation. In fact some staff even seem to feel that they have a right not to be asked to explain themselves and speak clearly. I will not put names here.
To me, this is clearly the result of forgetting who the customer is. The patients are essentially subject to a monopoly once they are here. And a good part of the money comes from Medicare so they must figure they have an unending supply of new customers. In any event, there is not enough respect here for customer needs and I can only hope that those who do not have family looking out for them are having all their needs addressed properly.

EDIT 9÷1÷13:
My Mother stayed at this facility several times for physical therapy and care since my original review due to various ailments associated with her failing health. When she finally declined to the point that it was not safe for her to once again return home, the social worker told me they have limited long-​term beds, but would work with us on allowing her to stay there since the staff knew her needs, loved my mom, and wanted what was best for her. My mother never once complained about being «stuck in a nursing home» — she loved her nurses, aides and being cared for by them. My mother was transferred one last time to John Muir Med Center, where she passed this August. When I informed the staff, they were visibly upset.
I want to state that I was there for her, visiting her at the facility at least 3 times a week, sometimes more, and EVERYONE who has a family member in ANY nursing facility needs to be there to advocate for your loved one! I also noticed the lack of visitors for some of the patients there, and it broke my heart. Yes, the nurses and aides have a lot of patients to care for and can not be there the second the bell is rung, but you won’t find any facility where this is true. I cared for my mother at home for a number of months, and let me tell you it is NOT an easy job! For those who are complaining about response time, try providing that care yourself ²⁴⁄₇ and see how «easy» it is. Unfortunately, no facility is perfect, and unless you have a huge amount of financial resources to draw from (not me!) to where you can afford private nursing in your home 24/​7, you need to be informed and active in the care of your loved one no matter where they are receiving care! If you see something is wrong, SPEAK UP! If you see your loved one is receiving awesome care, COMPLIMENT THEM!
I truly believe my Mother received the best care she could have received at ManorCare in her last months — care that I, myself, could not physically give her, and I don’t regret the choice we made to place her here for one minute. I stand by my original rating. If anyone who works at Manorcare is reading my review, thank you from the bottom of my heart for all you have done for Mom.

Mom is there as we speak. As other reviewers have noted, it is really important to have a strong advocate when you have to go to any of these places! Manor care is probably one of the best of the «Skilled Nursing Facilities… they can’t fool me… they are still nursing homes!
I have a wonderful family and we are here ²⁴⁄₇ which is good because we had to monitor her meds, her food, her potty requests, her physical therapy, etc etc. I think that because we were there all the time to help, they also helped us more than normal.
Bottom line is that the ratio is 10 to 1 (patient to aide) and 15 to 1 (patient to RN) and they are working their butts off! The staff was extremely nice and helpful but if you think you can drop your love one off at any of these places and think that they are being taken care perfectly and promptly? You are wrong. I was actually shocked after being with my Mom over the last 3 weeks of care, how few of the other patients ever had visitors at all!
Shame on those family members and friends!
This experience has confirmed my theory that when I am finally in need of one of these places… I am going to take a longgggg drive off a shortttttt pier. Good luck!

If Unilocal had half stars, I’d give this facility 2 ½ stars. The physical plant is very nice and the residents appear clean and taken care of — so 3 stars there. But I agree with other reviewers who say that a family member or the resident him/​herself has to be a strong advocate for the resident and present concerns and requests forcefully, clearly and possibly repeatedly. This is especially true if the resident has special medical needs: things like lab orders and changes in doctor’s instructions need to be monitored to make sure they’re done and in a timely fashion. Lab draws were missed twice during my relative’s stay. The nursing station was oblivious to the missed draw. If we had not insisted that the lab be redrawn, the result would have been fatal. Another major concern is that hand hygiene as recommended for healthcare settings is clearly not a part of this facility’s culture. Virtually no staff member washed hands in a manner recommended for health care settings before touching my relative. We ultimately «hired» an unemployed relative to serve as the handwashing policeman. He got so tired of staff not applying hand sanitizer even when asked that he ultimately resorted to squirting hand sanitizer on all staff members approaching the bedside before they could refuse. 0 stars for hand hygeine!

My mother is here now and is at the end of her life. They’re suppose to reposition her every 2 hours, but we always have to get after them to do so.

My grandmother is there now, and I’m not satisfied.
1. My grandmother was supposed to have a blood draw to check her Cumadin (blood thinning drug) levels. After three days of asking, we learned that the order was on the chart, but that no slip had been written up, so nothing happened.
2. Once, my grandmother called for help to get to the bathroom at night (before 11pm). Someone came, and then left to find a second hand. No one came back until the next morning.
3. Another time, no one answered the call button at all.
4. When my aunt tried to bring the this to someone’s attention, she got the run around between a nurse and the director of care. It wasn’t until the nurse saw us writing down the phone number for the ombudsman that she agreed to listen to our concerns.
The place is nicely appointed and smells clean. The physical therapist seemed patient and informed, although he didn’t catch on that, under the codeine, my grandma doesn’t understand the goal of the exercises. She asked twice for him to explain what she should be doing. The PT was receptive when I suggested that he remind her that everything is about keeping her weight off of her left side.
My family is large enough that someone can visit every day, and we coordinate info to follow up on things that should happen. I’m sure that’s a good approach to any facility, but it seems *necessary* at ManorCare.

Manor Care Tice Valley provide very good care service for my ailing father. The nurses and aides were caring and sensitive to both his and his family’s needs.
LBW

My experience with these folks over the past two months has been wonderful. Everyone here is courteous and professional and always ready to help. Five stars are not enough, but it’s a start.