Ford Lloyd C, MD

After reading reviews here I was skeptical about seeing Dr. Ford. But my experience was the opposite of what I had expected. Dr. Ford was knowledgeable and made me feel very comfortable. He answered all my questions and did NOT rush me one bit. My surgery went better than I could have wished. Barbara handles scheduling and email communications. I had a lot of questions and post surgery needs that she handled promptly and made my whole experience a good one.

Dr. Ford’s staff got me in the same day I called!!!
I’d had an ear infection for four months. My primary care and her associate Dr. Each prescribed meds to no avail.
Dr. Ford was crisp, efficient and no nonsense. Not to mean unfriendly, just all business but that was okay. I just needed relief! He vacuumed the infection out of my ear. In about seven minutes I was out and feeling so much better!!! I got the prescription filled and was finally on the road to recovery.
Office is neat and clean. waiting room had interesting magazines too. Staff also crisp and timely.
Highly recommend with no reservation whatsoever. Wish he was a primary care physician !!! He respected my time and was punctual. And he knows his stuff.

1^st contact was in emergency room, okay interaction, so I felt confident having him as the physician overseeing my care.
2^nd contact was a phone call while he was driving that was hard to hear clearly due to the sounds of the road and traffic. I tried to ask some questions but the pain medication made me ‘woozy’ and the sounds of the road interfered with hearing what he had to say clearly.
3^rd contact was the worst bedside manner ever, when I asked 10 questions about surgical procedure his exact response was «are you on drugs?» implying I’d already asked the same questions before. In fact, only 3 of the questions were repeats and I asked again to get clarification.
When I followed up 4 days later after discharge from the hospital his staff were incredibly inept and ONLY concerned about insurance with complete indifference to my condition.

On Dec 16 2009 Dr. Ford performed a procedure on me on my right side neck below my ear. I don’t remember the name of the procedure but a cyst type nodule was removed. Although I was a patient of Dr. Loos, it was Dr. Ford who performed the actual surgery. I had follow up visits and complained of ear numbness and sweating in that area. I spoke to Dr. Ford about the symptoms and was told it would take approx 2 years for the numbness to go away and the sweating to stop. But now 5 years later the very annoying sweating is still occurring whenever I eat anything, what I now find out is Frys Syndrome. I made an appointment with Dr. Loos to find out why but he cannot answer my question since he did not do the procedure. I don’t want another surgery to find out if this can be reversed, the sweating and numbness so all I can do is voice my concerns on my symptoms and what I now have to deal with.

I was very unhappy with this doctor. My daughter needed a tonsilectomy and an adenoidectomy and although she had a special condition he did not do several things he said he would when he scheduled her for surgery. His office did not call at all after surgery to check in. When she had complications… he still did not call me back. When she needed extra medication the doctor on call was very rude. When i expressed my frustration to Dr. LLoyd he was very rude and talked down to me.

Doctor Ford and his staff were very impressive from the initial consultation to post surgery. He was very thorough with explaining the issues and options for treatment. Throughout the whole process, I always felt like I had all the information and he was available to answer any questions that came up. Having all this information was very comforting from the beginning to the end. Barbara was very organized and stayed in contact over a year to help move the procedure forward overcoming a couple hurdles in the process. There were a few times when I had to pop in without an appointment and not once did I have to wait. Overall, it was a very positive experience dealing with him and his staff. I would strongly recommend going to him for any ENT issues.