Classic Cleaning

Wow!
Brought in a $ 75 rug. The «man» said it was big he would have to figure price. I said ok just please let me know the price before.
A week goes by and I pick up my other laundry, only to see my rug all wrapped and nice like it was cleaned. I remained calm and asked him about my rug. Turns out the «man» got it cleaned– $ 180! I said we agreed you’d call me about pricing before cleaning. He understood and said sorry. I told him I am not paying, I could have boughten two rugs! He wouldn’t give me the rug back.
His wife stepped in, who was somewhat cordial, and began to bargain with me. I was willing to do that, until he PUSHED his wife out of the way. THAT WAS IT.
I called the cops. Unfortunately there were no other witnesses, and I would have to take them to small claims to get my rug back. nOt WORTH IT.
They are terrible! I feel bad for the wife. I told her «don’t let him do that to you.»
Unprofessional and what a pussy to push his wife around.

I can see why they’ve received a lot of bad reviews. They took my clothing without giving estimates and charged more than I would have expected. That being said; they got the job done.

ZERO ZERO this is the worst place I have ever been. He is usually so nice and then everything changed when I mentioned to him be shrunk my jeans 3 sizes but I was giving him a second chance to do my other stuff and he just flipped out. I’m so upset. Please never go here I

I have received very good service on every occasion I’ve been here. They use an organic method of dry cleaning, which I love. The owner is always friendly. He does a very professional job on all the clothes I ever brought in. The quality is top-​notch. Prices are fair for the area & quality. I’m very satisfied.

I love this dry cleaner. I am a hair stylist and am constantly taking in tops that get color stained (silk ones no less) and he somehow gets the color stains out. EVERY SINGLE TIME!!! Im sorry to hear people have had a bad experience here. I do know this dry cleaners have been in business for a long time so they must be doing something right. I love this dry cleaner… I think his prices are fair and everything Ive brought in comes out GREAT!!!

I am shocked how horrible their service was! I dropped my cocktail dress there for just steaming and before giving it to them I asked the manager whether he could take care of the wrinkles …:He said «I’ll take care of it. No problems.» When I went to pick it up, it was worse than the time I dropped it and they charged me prior to showing me the dress. How in the earth a dry cleanser could adds on to the wrinkles!!! When I inquired about it from the manager, he was extremely rude and didn’t offer to take care of them… I am not going back there.

For as many options as you have in downtown WC, do not waste your time going here.
They ruined one of my fiancé’s shirts. The fabric had been burned through, in several spots on the back. I was thoroughly disappointed by the way the owner handled the situation. Not only did he refuse to acknowledge that it was his fault, but he did not offer to compensate us in any way. This was an expensive designer shirt– at the VERY least he could have offered us a discount on future services. He would not. We will never go back here again. Terrible customer service.
On a side note, the place doesn’t have any A/​C and gets extremely hot during the summer. I understand wanting to conserve energy, but in the summertime, at least make it a bearable environment for your customers.

Horrible!!! Two shirts came back and were definitely not cleaned. Took a dress in to be hemmed– it came back with a crooked hem and shorter than we had discussed.

Zero Zero zero zero zero zero stars!!!
I took my pants to get it tailored and cleaned (not dry cleaned) but pressed. He told me it would be ready by Thursday. I went in on a Monday.
Total quoted price $ 6.70
Come in on Thursday, the pants is not ready, he asked if I can come back later. I told him I’ll be back on Friday, next day.
Friday, I go in, it’s still not ready. He said it needed to be pressed. Once he was done, he hand wrote another $ 10 on the «pink» slip. I asked him why, he said it was for the dry cleaning! I asked him that I didn’t want it dry cleaned and only pressed, he changed his words to say «pressed»!
Total price paid: $ 16.70 for a pair of half tailored pants and press (Levi’s Pants btw)
I don’t know if this guy needs charity or something, but having happen to me is not fun at all.
I will never go back to that place again!

Wow!
If I could give this place zero stars I would. I’m literally shaken up by how horrible I was treated at this place. I have never been yelled at by an owner of a business before. I don’t know where to start…
11:41am —
I walked into this place to get two White button-​up work shirts I had just brought brand new at Express 20 minutes before quickly pressed for work. He told me it would take about 30 min, and it would be 15 $ I was fine with that, even though I’ve had a few shirts pressed before for well under
10 $.
I came back a half hr later to pick up my shirts. then left for work. The shirt I wore to work was totally fine, they had displayed in front of the other when I came to pick them up. I looked at the other shirt and noticed a pen mark that was clearly not on there before. and two brown marks on the bottom of my shirt. I also was confused because the receipt said L on it. which usually stand for laundered. and I didn’t have my shirts laundered so I was a little confused, I asked a co worker who has been there and they said I was over charged… and that they probably put the nice shirt infront of the messed up one so I wouldn’t notice. I was a little upset about that so I decided I would go back after work to see if they could at least fix my shirt.
4:30pm–
I went back after work, and he quickly had a mean expression on his face when I walked in. I very nicely pointed out the stains. and the «L» on my receipt.
«YOU ARE WRONG! I DID NOT LAUNDER YOUR SHIRTS, IT JUST STEAM, NO STAINS!!!‘
I’m 5’3 soft spoken, and 110lbs… there is NO REASON for any man to yell and scream at me. I again asked him about the «L» on my receipt infront of «blouse» and he had no explanation. he just kept yelling in broken English I couldn’t understand. it seemed like his English got more broken by the minute and all the sudden he couldn’t understand me at all. I am so appalled. I explained to him many times. I don’t want to argue, and that I wasn’t yelling at him and for him to please calm down. He continued to yell and point his fingers at me. he banged his hands on the counter. and ripped up my receipt, and tried throwing it at me. Fortunately he missed. I was in shock. I just picked up my receipt. and walked away. Other than Unilocal.I really don’t know what else to do. I work in customer service. and I know this isn’t okay.
I just can’t believe this man ripped my receipt and tried throwing it at me… I obviously will never come back. Don’t come here if you want respect, good service and you’re clothes kept nice.

The Chinese man pretends like he doesn’t understand English whenever it suits him in order to take advantage of customers by overcharging, having some early bird signs, then charging a higher price and pretending he doesn’t understand when customers are surprised. The only advantage of his Dry Cleaning Service is the fact that it is located in Downtown Walnut Creek. I AM NOT SURPRISED that this place has bad reviews. He deserves to go out of business but some clients in Walnut Creek are really nice and are willing to pay premium for very inferior service. I will continue spreading the word and warning you customers — better go to other places, it will save you on average $ 3 – 5 a visit and your nerves, check out a place across from Valero Gas Station — great service and people are actually carefully checking your garments in case you have stains you want removed.

I was surprised by the poor reviews as I have been taking my drycleaning to Classic Cleaning for the past 4 years and have never had a problem. The owner is flexible and always makes an effort to return my clothes within a day or two– even heavy winter jackets and pleated dresses.

I left early to take advantage of the Early Bird Special. The sign was faded and in a small corner it said 3 piece minimum. I had 2 pieces and one was an evening dress so I knew that would be over $ 10 easy. I went in and waited for 5 minutes for someone to help me. Gee, Early Birds are people that usually need to get to work.
Well it went downhill from there. The gentleman came to help me. I specifically said I had 2 pieces and would he accept it for the special. He nodded yes and I assumed that was a yes!
Well we went thru getting all my info and I said I had NO preference on when I got my clothes back. He gave me my receipt with no discount. I was frustrated, I get that it’s hard to communicate early in the morning, but I said to him that I wanted to come back with third piece so I could get the special. He looked at me like I was speaking French.
I had to get to work so I said: «I’d just like my clothes back».
He apparently understood what that meant and he slammed his hand down, grabbed my clothes and THREW THEM IN MY FACE!
What a lovely way to start the day :)

I have been coming to Classic Cleaning regularly for over 10+ years, and have been consistently very satisfied with the overall service level from this family-​owned business. In particular, you’ll find a very hard working Korean gentleman who I have always found to greet his customers in a professional and pleasant manner. .. even when it is obvious that he personally has been laboring in a hot environment.
I have found the quality of the cleaning service itself to consistently be of a high standard, both in the case of dry-​cleaning as well as for laundered shirts, etc. I would not hesitate to bring any garment here. We have had fine garments, blankets, women’s fine clothing, and men’s dress and casual shirts done here, etc., all with very satisfactory results.
Tip: Classic Cleaning is conveniently located next door to Wells Fargo, and across the street from Safeway, which often makes it easy to complete multiple errands in a single trip.

HORRIBLE! I am so frustrated with this place so much. I took two pairs of my work pants to get altered & dry cleaned last Friday. The ticket he gave me stated that they would be ready Tuesday 4PM. I asked if we could possibly try to push it to Monday and he said maybe. Um, ok?
So I came back today (Tuesday around 11am) hoping that they’d be ready. He then told me that they would be ready Friday?! What?! He kept insisting it was ok and excuse me, it’s not ok. Last time I checked I was paying you for a service and when you go back on your word that’s when I get angry. When I did mention that since it was going to be 3 days late I asked for a discount. He replied with a, «no way»…umm, I was so angry I just walked out. I just hope that when I come back Friday, my pants are not in shambles.
I understand that things go wrong and not everything falls into a schedule but a simple apology would’ve sufficed. Stop insisting it’s ok when you’re 3 days late and remember that you are still in customer service! I know that this is the type of business that doesn’t rely on Unilocal reviews for their business but I thought it was my right to tell you that do use Unilocal to find good services the truth. There are so many other cleaners around Downtown Walnut Creek that I’m sure can do a MUCH better job & get your clothes to you when they say they will.

went in for alterations and 1 basic dry clean item
1^st –alterations on a basic terry cloth Juicy Couture pant. $ 15
2^nd– J. Crew corduroy pant $ 15
3^rd– a BASIC dry clean on a cream blazer $ 8.75
TOTAL $ 38.75 OUCH!!! I politely asked for a discount on alterations and he said NO. I asked what if I bring in more pants at the same time, discount??? NO!
will I be back… No.

A just good ol’ standard dry cleaner. I took my stuff here because I lived one block away.
The man who runs/​owns the place can be a bit strange sometimes– he will smile and chat one day, then doesn’t say two words to you the next. Maybe he is just going through a Mid Life Crisis… I dunno.
My clothes were never messed up, and I went here all the time. So it is a safe bet if you live near by.

I have been on the hunt for a great dry cleaner in Walnut Creek. I walked in yesterday to drop off some clothing, and it took 5min for the man to come out. He didnt acknowledge me, took a piece of mail off the counter opened it worked on his computer a little then acknowledged me.
I looked at him and his zipper was down, and had stains on his shirt!!! SCARY!!!
Wont ever go back
Did not get the discount Brian mentioned and my clothing was dropped off by 9:30am

Executive Summary: Same day service, in house tailoring, friendly guy at the counter. Seemingly pricey a times, but all and all they do a GREAT job on my shirts, so I will keep coming back.
You can get 10% off by bringing your things in by 10, but if you want it same day, you don’t get the discount. Personally I take the discount, my girlfriend, she needed her stuff yesterday.

I walked in here after figuring my poor leather jacket had had enough being sat on on the BART floor and party beer spilled on it deserved to be cleaned.
I ask for a quote. He tells me he’ll clean it for 45 dollars. 45 dollars?! That what I paid for the damn thing. I could buy a whole new jacket for 45 dollars. (I can’t cause it was a thift store find… but you know…)
So I think I will shop around. Or maybe just buy a new coat.