Carol Keane & Associates

After many years of CPA’s flaking on me, giving bad advice, or trying to charge a ridiculous amount — even if I was doing most of the work — I finally found Carol! Chase bank messed up a Roth conversion, and I got an IRS bill for $ 6,000. I was not successful in dealing with them, so I randomly picked Carol from an internet search! I scheduled a consultation with Carol to discuss my overall tax picture. From there, she researched my problem and explained what I needed to do now and in the upcoming years as my situation was getting more complicated because I was buying rental properties. I was shocked at her fee — surprisingly VERY reasonable! I felt like I hit the jackpot for CPA’s! I’ve referred many clients to her since then, and I always ask for their feedback. So far, only the greatest things to say. The only thing that made me nervous is that she referred one of my clients to an attorney without me knowing. I have my own network of trusted attorneys. But, I interviewed this attorney Carol sent my client to, and I soon realized that Carol’s network of other professionals is also very good. So, if you need a referral to someone else, she can send you to someone skilled. In regards to the extensions other Unilocalers complained about… who cares? Carol is very, very busy. She told me she SLEEPS at her office during tax season. She has a family to take care of at home, but that’s how dedicated she is to her clients. An extension is not something to get worked up over. I’ve been filing one every year, even before Carol. I find that doing my taxes is much less stressful when I can work on them outside the chaos of everyone else trying to cram their returns in at the same time. So, if Carol asks you to file one, just do it.

Carol and her team have been taking care of my business taxes for a number of years. Since my enrolled agent moved away I had a nice excuse to have her team assist with my personal taxes as well. Personally I prefer a small dedicated CPA firm to a one person shop or large corporation. Some other Unilocalers were frustrated with the fact that extensions usually need to be filled. I want to have my taxes taken care of by a team that is almost too busy. It means lots of other individuals and businesses trust them with their taxes.
If you are looking for a knowledgable team to help with your taxes you can trust Carol Keane and associates.

If you want your taxes completed in a timely fashion… not here. Carol wants to work with people who have lots of money and don’t care about the price at the end turns out to be… extensions are done no matter what. There is always someone ahead of you in line so the price goes up. I was referred to carol after my wonderful lady in Clayton retired… this year I asked for the fee up front was told it would be close to last year almost $ 700. Was told their fee schedual was not right for me and to go to HR Block… guess I am so important as a client she can send me away. What ever happened to respect and human kindness. No more surprises for me thank you. Hope this helps.

I had a great experience with Carol doing my taxes this past year for myself and my business. She is an excellent, knowledgeable CPA and very fast with her follow up and communication.

We were referred here by a family friend. We had nothing but a horrible experience. Our appointment was scheduled many many weeks out, and then re-​scheduled. The estimated tax payments that Carol provided to me earlier that year were not included in her first round — nearly gave me a heart attack when I was pregnant. After that was resolved, they waited until the day before taxes were due to meet with us and go over what was done. Carol didn’t even know (or was informed by the receptionist) that we were in one of the rooms waiting for her for almost 2 hours. She did not provide the tax service that we had requested, stated that she will have it to us in a week. Long story short — my taxes were filed late. I forgot to mention that they do not answer the phone. BAD service — go somewhere else.

I’ve been going to Carol Keane’s office now for three years. I was referred to her by a friend of mine. Carol has been very professional in every way. The Staff in her office is completely professional and very attentive. Sandy is also very attentive and knowledgable. Their patience with me goes way beyond customer service. I can’t imagine the two previous reviews are accurate. The only reason I didn’t give the office 5 stars, is no one’s perfect…

Carol Keane cannot be recommended. A friend from New Zealand who is collecting US Social Security earned while he worked in US for 20 years. He had some tax questions and met with Ms Keane who promised she would research his questions and respond before he returned home. She did not so I followed up with several phone calls and each time was assured that a response was forthcoming. I emailed, my friend emailed and called. No response. If she did not want to help she should have said so up front so that we could have found another accountant. She is completely unreliable and unprofessional.

We were referred here by our previous CPA of 6 years since she was retiring. So experience was ok, customer service ok. Whoever writes down appointments, terrible. The girl didn’t write our Saturday appointment down. Well, they took us anyway. Nice.
My complaint is this.
The IRS sent us a refund check and we were not entitled to a check. We owed and paid them. I phoned the office and told them the receptionist said she will have the person who writes the IRS call me back. It is now several days later. Mind you we paid these folks 300 dollars for their work. They could at least follow up with their first time clients.
Big dissapointment. I just wanted some answers.
Won’t be back.