Budget

I tried to rent a car using my Debit Card, which their policy allows and we have successfully done many times, before. This time, however (for some reason), after I went all the way out there, I was told that my credit was inadequate to rent there unless I also had a major credit card. My credit was good enough to buy a house, recently, with no trouble, but rent a car for 3 days? Apparently not. Yeah, so if you don’t have a credit card or credit that Warren Buffett would envy, don’t bother. Take your business elsewhere. They will unapologetically waste your time. I doubt that I will be renting from Budget again.

Referred here by Budget Roadside Assistance after reporting a problem with a rental from the airport. Super friendly service. They got me set up with a great replacement car right away, with no fuss. Much appreciated.

I have rented large moving vans many many times in the past, but this was definitely the most pleasant (and easy) experience ever! I highly recommend this company for any of your moving needs. I rented a ten foot truck, and drove it down to socal. Return was super easy, also. I will always consider Budget in the future. Goodbye UHaul.

Didn’t meet a certain requirement for renting, which for some reason they could not notify me of UNTIL I showed up at the rental location. They could however charge me the full amount well ahead of time for the car that they couldn’t give me. They also could not refund me on the spot. They gave me TWO 800 numbers to call to try to explain the situation in order to get my money back. I’m sure that will be another delightful experience from Budget. Now I’m left completely out of options and completely screwed. And to add insult to injury, I wasted $ 40 taking über over and back.
So dissapointed in their system and entire process of doing business. I’m never attempting to rent from any Budget location again. Thanks for nothing, guys.

I wish no stars was an option.
Reserved a truck online. Called the local WC office to confirm earliest pickup time. Was told there were no trucks available even though I had just reserved one.
Got a voice mail from the district inventory guy apologizing that they had no trucks available.
Four days later Budget charges me a $ 50 no show fee. For a truck that wasn’t available.
To top off the fail cake the barely English literate customer service drone «axed» me why they should refund the money when I hadn’t picked up the truck.

One of the other reviews (from May, 2012) said that: «…this place is run by incompetent people. Their customer service skills are non-​existent.» I totally agree. I would never, ever rent from them. I’ve used Hertz in Walnut Creek before when my car was in the shop, and compared to Budget, Hertz is extremely professional. I have no connection to Hertz, just a satisfied customer.
I had to drop off a friend at Budget over the summer so she could pick up a car and drive to a wedding in Tahoe. The place was deserted, no other customers, although it was mid-​morning during the work week — bad sign. The guys at the desk were not dressed professionally like the folks at Hertz, but were in their grubbies, like they were expected to work on cars when there were no customers. This wouldn’t have mattered, except they were also clearly bored, not to mention annoyed at having to be at work, and were intent on communicating this to the customer in any way possible. Whispered inside jokes the customer couldn’t hear, followed by giggles, and arch looks, sighs, raised eyebrows, and rolling eyes. Who knows what that was about? Who needs it? We’re not their oppressors, we are their customers. Without us, no job and no pay. Duh?

First, forget about trying to reach this place directly, They almost never answer their phone. The phone forwards to the national center.
Second, forget about using a debit card. They do a credit check and even if you have great credit, there’s a good chance you’re not going to get a car rental. Plus, doing a credit check dings your credit. They can’t even check your credit until you are actually renting the car so it will be a surprise when they tell you they don’t want your business.
Third, this place is run by incompetent people. Their customer service skills are non-​existent.
If I had known about the debit card issue, I would not have wasted my time with these guys. After getting denied a car, I went over to Enterprise and got an even better car for less money and they had no problem with using a debit card and there was no credit check.
Lastly, this place doubles as a Hertz rent a car as well. Yes, this is a franchise and is run very poorly.
My advice: go to Enterprise instead.

I’ve rented from this place twice and the only disappointment is that their shuttle couldn’t pick me up at opening because it doesn’t start until 9:00.
They were the most flexible out of all car companies that I checked in terms of adding a second driver (no charge) and allowing us to take the car out-​of-​state for our road trip. Now that’s solid!