BRIO

Update: it’s our second year here, and it seems that lots of tenants have changed and now it feels like an animal shelter with all the dogs barking the whole day. People just leave their dogs on the patio and don’t care that they are annoying hundreds of other people. Pet «lovers»: close your dogs INSIDE your apartment!

The place is modern and clean. The rent is pretty good compared to other apartments in area. However, their customer service is absolutely horrible! They are rude, incompetent, and dishonest. I was never given a tour of the facility and they only showed me the apartment. The staff gave mixed information about about everything I asked about. I will contact the manager but I’m not going to hold my breath.

Well Ashley is amazing she with out a the best apartment manager ever. She is a great listener and a wonderful person, and even though I didn’t move here I would highly reccomend living here. I found out today, thanks to Mandy that Avelino and Amazing Awesome Ashley have worked together before. Mandy is fun she had lots of spunk. When I came by a couple weeks ago I was able to take a test drive. Avelino showed me an apartment that was available at that time. Who knows maybe I will in the future.

Everything at Brio has gotten so much better and I have nothing to complain about. I would recommend anyone to come live here!

UPDATE:
We’re doing an updated review since the manger Ashley contacted us literally a day after we posted our problems and explained to us about the whole situation. And offered a couple solutions for us to feel a lot more comfortable living here in our new apartment. We can tell Ashley is doing her best to make everyone happy to live here and putting a lot effort into this community. We really appreciate her willingness to try to solve the problems for us!

I just moved out of Brio and all I have to say is Good Luck getting your deposit back! I had attempted numerous times to contact the office and getting ahold of someone there and never get an answer back promptly. I was told I would be getting my full deposit back with just my utilities taken out because of their lack of communication. Then I get a letter that says I am being charged for the 5 days I was not on the property. I couldn’t move out on time because I can never reach anybody. And why tell me you will only deduct my utility and not hold up on your end of the bargain. Unbelievable!

Brio is an overall nice community that is conveniently located by downtown and Iron Horse Trail. The biggest complaint I have is the noise between floor levels. Each level is a laminate wood flooring, so noise is not contained very well. You can hear a lot of the movement from the neighbors upstairs if they are especially heavy footed or have young children that are prone to running around. I moved in here last January and didn’t have a problem with my surrounding neighbors until new residents moved in above me (right before the holidays). Since then, it has been non-​stop running and jumping from 6 AM (sometimes even earlier) all day until 10 PM. I am a working professional, so I am gone most of the day. However, when I am home, not only do I hear constant running, but the child also finds it amusing to jump as hard as it can around their whole home, shaking the windows in my apartment and items hanging on my wall and causing my dogs to bark in response.
I understand that this comes with living in an apartment setting, and I also understand there is only so much the office can do to control the situation. I do not consider myself sensitive to noise and have no problem hearing the occasional footsteps from the people above. So my review serves more as a recommendation — if you want to live at BRIO in a peaceful setting without constant disturbance from neighbors above you, I would recommend considering an apartment on the fourth floor. And if you are looking for a one bedroom, I would steer clear of living under apartment 311 because they will make your experience extremely horrible, to say the least.

Review based solely on leasing office inquiry and experience /​tour. We visited on a busy Saturday as a walk-​in to find out leasing information and to have a tour of the property. There were two leasing agents in the office and they were extremely busy. We came back 3 times that day between 1 pm and 4 pm before we were able to see an agent. Avelino assisted us with our inquiry and tour. He was helpful and kind but seemed disappointed we were searching for places so far in advance to our move in date. I understand he is in sales and I appreciate that although we were not able to lease quite yet, that he still took the time to show us around. The grounds /​amenities seemed top notch. Clean and utilized by the community, particularly the wifi lounge. A little disappointed that there was not really a green grassy area for dogs and their owners. 2 bed /​2 bath apartment tour showed us great hardwood floors and large kitchens! The bedrooms, however were significantly small as were the «patios» if that’s what you can call them. Overall, neat services like valet trash pickup and super safe package delivery system. Close to BART and downtown. We enjoyed visiting this property and it is on the top of our short list for possible places to rent in Walnut Creek!

I just moved in a week ago. I have had great experience till now. I got my lease approved within 24 hrs. I feel Brio a great place to live. I had many interactions with Peter, he was extremely professional and always helpful.
I am only giving 4 stars as I just moved and want to give some time to see how things work, for now. so far so good. I checked out a lot of other places before moving. I guess BRIO is the best in Walnut Creek, considering the location/​price/​amenities/​BART.
My only complaints for now is with the other residents walking their dogs close to the apartment.
Overall, we are happy living here.

So after another 30 days I have decided to update my review. I truly feel Ashley and her team are working hard to make the Brio a great place to live. I have had many interactions with Ashley and her team since my last review and they have been extremely professional and friendly; they address our concerns and seem genuinely interested in providing solutions.
All of the changes in the last month: They tore out the turf in the dog wash area and put concrete down and I see the grounds being cleaned and vacuumed frequently. I have invested in a grill brush just in case the grills are dirty. You can finally pay your rent and utilities online and if you still want to pay by check they have installed a Dropbox at the leasing office. The office is also good about notifying you if you have a package. I have also seen what looks to be a package locker being built by the mailroom and think that would be a nice addition. The office is attempting to fix he parking problem by issuing parking permits to residents and hope this will free up parking for our guests.
Another big plus is the pool is heated! I have a little water lover who asks me almost daily to go swimming in the pool. It is nice to be able to enjoy the pool in the colder months, especially if the sun is shining.
My only complaints are with the other residents and noise from the street. If you do not like dogs look elsewhere because I constantly see many dogs running around the complex off leash; since I live on the civic street side I often see off leashed dogs using the bathroom in the landscaping and owners not cleaning up after their pets. Also, their seems to be some restricted breeds on the property. These are issues you deal with living at any apartment community.
Overall, we are happy living here. Looking forward to seeing the new complexes being built downtown but for now the Brio has everything you could ask for: great location to restaurants, the trail, walking distance to 3 great parks and a library, Bart, and for us we love being close to Target.

Honestly they have exceeded my expectations. I moved in 3 months ago, and they made the process seamless.
Peter and Avelino in the front office are absolute rock stars. Any time I have a question or need something done, they jump right into action. The leasing company is lucky to have those two giving tours to prospective tenants.
The grounds are beautiful. The facilities are beautiful. The location is tough to beat.
So far the experience has been nothing but positive.

Peter was our leasing agent and was an absolute pleasure to work with. Incredibly professional and attentive to all of our needs. Made great suggestions as we went through our decision making process. And most importantly was flexible with all of our changes. He went above and beyond to be our advocate and help us into our dream apartment with a price we felt good about. We also worked with Ashley a few times and she was just as professional and willing to assist. Truly looking forward to moving in and calling BRIO our new home!

I appreciate the time that Ashley the manager reach out to us and recognize our concerns here. I really hope the polices/​guidelines will be properly enforced and addressed going forward.
We still see the same issues happening at Brio, people still park wherever they want, trash bags are still on the floor etc. I will update my review when things are improving…
I hope the change in management has settled and Brio starts running like it used to be.

A friend and I leased a unit here in October. Brio was switching to a new leasing company at the time which created some confusion, but they rectified the issues we had in a timely manner. Here’s the inside scoop:
The good:
— the apartment is clean, beautiful, spacious, and quiet
— our rent is a good value
— the community is luxurious and has great perks
— close to bart and downtown, close proximity to the iron horse trail
— Peter from the leasing office is friendly and attentive
The bad:
— we had some confusion about the parking when we signed the lease, but Peter and the management team accommodated our request and came to a conclusion we were happy with

UPDATE: Ashley called back the following day and showed willingness to resolve the security issues and amend the situation.
I am updating the rating to reflect that and I will review this again the following month to reflect the improvement in the security concerns.

What a great building and an amazing Mangment especially Peter my Leasing angel and the amazing Ashley who is the heart and the soul of this complex !
It’s always clean and maintain and the crew is always happy to help in any way you need !
It’s always a pleasure to meet the staff!
Thank you Ashley for making my living experience awesome !

El complejo es excelente, la ubicación, el espacio de los apartamentos, las facilities, todo es genial. La atención y ayuda de Peter, ha sido impecable, siempre dispuesto a resolver todo lo que le planteamos, cualquier duda que tengo, Peter siempre está ahí para hacer algo al respecto. Me siento muy segura y tranquila viviendo aqui con nuestra baby.
Gracias Brio!

On September 4^th, my boyfriend and I put down a deposit and paid two application fees to reserve Unit 206 for October 5^th. After four days, I contacted Paige, a new employee at the Brio to ask for a status update in which she informed me she would let me know if we were approved or not upon hearing back from the company that conducts background/​credit checks.
I never once received a call back from her to give us any update. I had to contact On-​Site (the company that does the rental/​credit checks) to hear from them we were approved on their end. Given, that my boyfriend and I do not have a criminal past, I already knew we would pass that criteria which means we would be approved.
In finding this information, I contacted Paige in which she informed us we were approved and she will work on putting together a lease. We never received any contact for almost a week and a half until we called Brio again on September 17^th.
Paige apologized about not getting to the lease and mentioned there was a glitch in their system, which prevented her from printing out the lease correctly. She promised she would get the lease to us by the end of that day or early the next morning (Sept 18).
On the afternoon of September 18^th, we STILL did not receive the lease so I called Paige AGAIN. I asked her when we could expect to get the lease. She sounded very confused. I explained to her I was aware their system was having a glitch so there was a delay in getting us our lease. She responded by saying «Actually, the glitch was fixed a while ago so you should have received your lease. I’m showing over here your lease was emailed to you last week.»
I explained to her I had spoken with her on the 16^th (literally ONE day ago) which was a Friday and reminded her how she promised she would email me the lease by the end of that day or Sunday morning by the latest. She then went into defensive mode and said «I don’t know who you spoke to but that wasn’t me because I wasn’t even here yesterday to have promised you the lease would be emailed. I was incredibly upset at this point and gave the phone to my boyfriend. Paige then asked my boyfriend what time we called the day before and after he told her she responded by saying „Oh yea, that was me then because I was in the office earlier but left.“
After that conversation she sends us the lease, which is incorrect. I spoke with her on the phone again where I take her step by step and tell her what the correct amount should be and how the calculations do not add up. She sent me three versions of the lease that day in which they were ALL incorrect.
I called the next day to speak with Ashley, the apartment manager. An employee named Peter answers. When I spoke with him he kept insisting the THIRD version of the lease was correct and how the apartment manager worked with Paige to remove a charge that kept incorrectly reoccurring. However the total amount was still incorrect. Peter sounds annoyed and promises he fixed the lease and will email me.
Of course, I do not receive the email.
Later that day, I called two more times because I did not receive the email. No one answers. (Keep in mind I am doing this because my bf and I are supposed to be moving into the Brio in two weeks. I was waiting to receive the lease before I turned in my thirty-​day notice at the place we are currently residing in now.)
The third time I call, I call from a blocked number and right away, Peter answers. I asked him to transfer me to Ashley (apt manager). I explained to her basically everything I’ve written so far… and she barely apologizes and responds…» So, what can I do for you?” We then review the lease in which Peter made the adjustments without emailing me the finalized copy. Obviously, when you make changes, the system they have automatically saves the changes. However they should have emailed me to let me know the changes HAVE been made.
On the fourth version of the lease, they also decide out of nowhere to change the amount to two months worth of rent when the first three versions were just one.
In all version of the lease, there was no email or communication of what the next steps were of moving into the Brio.
A couple days later my bf and I went to the Brio at 6pm. We went there so we could ask for our deposit back. They supposedly close at 7pm. Their doors were locked at 6pm and Ashley looked right at us and continued to have a conversation with Peter. We watched them laugh and talk together as they glanced at us.
We definitely went back the next day to pick up the check. Paige had to go to Ashley’s office to get the deposit. Ashley never once came to us to apologize or came to speak with us.
Paige is a new employee and her behavior, along with Peter is a poor reflection on how management is training. Ashley, the apartment manager did not take it upon herself to fix ANY of the problems, which I brought to her attention.

This complex is definitely what my boyfriend and I were looking for when searching for a place. From the location to the amenities, it’s perfect for us. Close to downtown, BART, and work.
The leasing office staff are helpful and made our move in as seamless as possible. They were very accommodating when it came to our move in date. We came in and told Megan exactly what we wanted and we ended up choosing the first unit she had shown us. Tyler is also very helpful when it comes to any questions or concerns we have.
The units have beautiful fixtures and good cabinets/​counter tops. The floors (although have the appearance of hardwood) are in in fact resilient vinyl planks, holds up great with heavy foot traffic and is super easy to clean!
The maintenance requests are fulfilled quickly and efficiently. We love the valet trash service and the pool/​gym/​game room are fantastic.
The only drawbacks are the dogs and not enough guest parking.

Where do I begin! Brio is absolutely amazing! We were welcomed by Liezel who was extremely personable, friendly and knowledgeable about the complex. She took time with us to find out our needs and then showed us around. We were absolutely blown away by the entire complex! Wine tasting room with temperature controlled wine cellar, enormous communal space to watch football, ect and a huge «man cave». The pool is impeccable and includes a fire pit. The units themselves are way better than anything else out there.
We are in the process of applying to become tenants and have continued to received such awesome customer service from Liezel and everyone else from Brio! Very professional and timely in their communication! Can’t wait to move in!!!

My husband and I really love living here. The apartment is brand new and the amenities are great. We’ve seen amenities in other apartments but the ones here are pretty awesome. There are hangout rooms with huge TV screens and free wifi.
All area other than bedroom is hardwood floors. This makes the apartment look sophisticated and is very easy to maintain. Can’t comment on the noise level because not all the apartments around ours is occupied.