Bay Area Retina Associates

I have been to this clinic about 4 times now and had retina surgery once. All experiences have been good. Have seen two different Dr.‘s and both have been very good and very professional. The staff has also been friendly and professional. I have got in to see the Dr.‘s with short notice and the appointments have been on time.

Like the MD, but the TOTAL disregard for appointment time is very disrespectful. I figure we have logged at least 10 hours of wait time over the course of getting tx for a detached retina

Can I please give this place 6 stars? Why??? They deserve it!!! Let’s just say that the women I drove today had a little problem, she’s 93 years old, and then when they incident happened they all rushed to help her (the people that work there), They all went above and beyond the call of duty today, and Dr. Verne is super great and friendly to.

My visit was 8÷27÷12, I provided them with the vision coverage info they requested and you would think that while the patient is waiting in their lobby they would take the time to call the insurance company and ensure they get clearance or at least a quote for their customer. I wasn’t given any info about an amount being due or that they would bill me later or anything! Complete lack of communication. Now I come to find a bill in the mail from them (15 months later) saying I owe their office $ 230.00. Make sure you’re more clear with your patients what their visit is going to cost them before they walk out of your office! Completely unprofessional. Would not recommend!

My Mom sees Dr Leung at this office. This is a group of physicians that specialize in retina disorders. We have been to this office here in Walnut Creek as well as the one in Pleasanton. I wish I didn’t even have to give it one star. This office is horrible! They book patients every 15 minutes yet the Doctor takes much longer. He is a very good and thorough Doctor however this office is very poorly managed. Matthew Carano is the office manager here. I tried to speak to him personally however he would not talk to me and told his receptionist to tell me basically it is what it is. We have had to wait from 2−3hrs every visit here. I call ahead and they tell me the Dr is one hour behind. I tell them fine we will be one hour late. I was told «your appointment will be pushed back then if you are not here at your scheduled time». What is the purpose of making an appointment here? Do yourself a favor DO NOT go to this office!!! Chose one of the other offices to attend. This office is managed very poorly ! It’s all about the dollar and not about patient care. It is so unfair for patients to be kept waiting for 2 – 3 hours for EVERY appointment!