2GORJIS Integrated Health & Wellness

Kim did the make-​up for my wedding and she is nothing short of amazing. I felt like a supermodel when Kim was finished. She is a true make-​up artist! I felt like she really captured my natural beauty instead of making me look like a mannequin, which is what so many make-​up artists do out of lack of skill.
I would recommend her to anyone. She is amazing at what she does.

I have been using 2Gorjis her facial wash and decided I’ll try getting the facial the next time I go get some facial wash, and had a facial and it was great, she did a fantastic job and my skin feels so much better and relaxed I’ll go back again, I recommend this place but I called directly.

I agree with the others, not good. Will not be back.

My hubby bought the Groupon voucher as I needed a break from the kids. I was impressed with Kim’s focus on my lower back problem and she suggested to start the massage on my back so that the heating pad warms up my back first. Sounded like a great idea. I did mention to her a couple of times that I would like more deep tssue massage and focus on my lower back and hip.
Long story short — I never got as much attention on my lower back as I had wanted. The hot stone massage felt good though. The music in the room was pretty loud, maybe to mask the traffic sound. I can still hear the trucks/​traffic sound though. The room was very small and she bumped on the bed a couple of times. Her stroke felt a little rushed, maybe because I arrived 5 mins late (or it could be 10 mins). I never had to deal with the scheduling process since my husband made the appointment for me. Overall, the 3 stars’ for the unique hot stone massage (I usually had the hot stone placed on my back and not had it used as part of the massage).

I purchased a groupon for the eye lash extension here. Bottom line is — she (I believe her name is Kim) did a half a$$ job because I came with the groupon discount. First of all, she did not do full extension. It was more like a quarter of what full should be despite the fact that the groupon was for full eye lash extenison. Second of all, some of the lashes were attached in middle of my lash, not at the base of it. Some were attached to multiple lashes, clumping them up. Her job certainly made it look like I had some insect legs attached to my lashes. The glues were clumped up on some lashes as well.
In summary — DO NOT GO HERE FOR EYE LASH EXTENSION!
Also, when you first go there, she asks you to fill out the form that requires waaaaaaayyy too many personal information. I refused to fill it out completely. Moreover, she constantly sent me soliciting emails afterward, promoting her shop. I sent her an email requesting to take me off the email list, and she replied asking what my name & email is so that she can take me off her list. What is she, idiot??? Do you not get my email address when I reply to you???

I had the most amazing hotstone today from Kim the owner of 2 gorjis. One of the most relaxing treatments I ever have had. She got all the right spots of soreness and the hot stones were wonderful, very therapuetic. She has great deals that make it affordable. I booked my next appointment before I left for a facial because she is running a deal on her website for this month. Thank you 2gorjis

I had a living social coupon and definitely should have read some of these reviews prior to purchasing it. Ive had my fair share of massages and this was by far the most uncomfortable and disappointing one yet. I arrived today at 11:10 for an 11:30 appointment. The lady in the front was surprised and thought I was a walk in appointment. I said I know I’m a few minutes early but I’ll just read a magazine. Her response was «we typically don’t like people arriving more than 10 minutes early. Maybe you’d like to step out for some coffee?» I said its totally fine I don’t mind waiting I know I’m early. She went in th back a pond a few minutes later a lady walked out and just stood there staring. So I said can I help you? This woman was about 75 years old and introduced herself as my massage therapist. I should have left right then. She too said I was too early. Since when are we punished for being punctual? Anyways she brought me to the room after filling out papers and Shut the door to leave me in there with no instruction. Having had massages I knew what to do but i laid there for 15 minutes before she came back. Mind you it was now 11:40 — 10 min after my appointment. Her music was too loud, the stones weren’t that hot, and she was getting way too close on certain areas so I was very uncomfortable. I found it inappropriate at times which is mainly why I was dissatisfied with this place. Needless to sayi got up real quick and walked right out.
All in all the customer service wasn’t great, the location was strange, it wasn’t worth $ 49, and the massage was inappropriate. I don’t recommend this place. It’s like they treated us as if we were cheap by purchasing these deals. If you dont want to spend much money, go to creek side spa. It’s $ 20 for an hour, the staff is friendly, and they are respectful of your privacy.

I came here because of a Groupon. I paid $ 45 for an hour long massage. The massage table that I laid on was an inexpensive portable table, and every time I moved the table shook and felt unstable. The masseuse (don’t remember her name) i had was very young, seemed sweet, but very inexperienced. I arrived for my appointment 15 min early, and she started the massage late at 11:15 am and then ended at 11:50 am. I paid for 60 min and got 35 min! When I left and pointed this shortage out to her, she said sorry can I give you a 20 min chair massage… I declined because I was just so disappointed with the whole experience. This was the worst massage experience.

I’d purchased two groupons for a massage here. Long story short, I goofed up and both of the deals were under my name when I wanted to give one of them to someone (stupidly missed the ‘buy one as a gift’ option). I just remembered about it a few weeks ago, but it was due to expire in a few weeks. So, I tried calling 2GORJIS to sort this out. Left messages twice, no reply to either.
I decided to try their email contact instead. I asked if I should try to get the correct name transferred to be able to use it. I got this reply from Kim:
«You really should not have to do that…
It does not matter the name on the voucher at this point as long as it has not been used. When the person comes in, they will present the voucher as the method of payment.
This is what I mentioned to you before. We do not extend expiration dates, so you need to book your appointment before the 10^th, today.
Make the process simple for yourself, just book the massage online.»
None of their available dates worked for me, so I sent back:
«The only day that we would be able to make it in would be on Sunday the 9^th, but I see you are all booked for the day. Groupon should be able to refund credit for the deal. Thanks for all of your help! I will definitely get a head start on this stuff sooner.»
That’s when things started to get snarky… I received this:
«Jessica, I can’t control the dates. We have opened up all the available appts. You just need to keep checking until you find an open date. People booked accordingly and those who booked ahead of time got the best appointment times. What is left is what we have unless someone cancels.
When you wait until the last minute prior to expiration, you and many others compete for dates…
As a courtesy, I tried to answer all your questions. Mondays we are closed and it’s my off day. So continue to search. We do get cancellations. You are welcomed to call if you have further questions, if not we can get back to you on Tuesday.»
I replied with:
«Please keep in mind that I am not blaming you for any of this. I know that I have made errors in purchasing and scheduling in a timely manner. And I am perfectly aware of how appointment scheduling works. If there were a way to tailor my time around the available slots, I would do so. Since I have a job during the week, however, I cannot do so for what there is left. Hence, my decision to get a refund from groupon on the deal. I do not want to cut things any more last minute than they already are. You have answered all of my questions perfectly, so there is no need to be defensive. Please save this attitude for offensive customers that are actually trying to rip you a new one. Because that is not me.»
I then received this final message from Kim:
«No, we have given ample time and my staff have worked extremely longer hours to accommodate people. We will not extend the date, neither will Groupon.
As a courtesy, which many merchants never do because they cam careless if you use your voucher, my company cares and truly want people to come in.
We have sent several notices, reminder email blasts and its posted on our web site and printed on your voucher, we do not extend the dates.
Find an open date or you are free to gift it to someone else.
I even opened up two more Sundays yesterday and they are taken. Why did you not book that?
I know there are dates, you are limited now and will to change your schedule if you care to use your voucher deal.
In final, if this will be to hard for you, call Groupon, they will take care you.»
Fed up with Kim’s attitude, I sent:
«Please reread my email. I never said you did not give me ample time to schedule. I never asked to extend the date. I am aware of what dates are available– I did check. I did not see the newly open bookings because I was busy during the last weekend. And if you would actually read the email that I sent you, you would see that I said:
„If there were a way to tailor my time around the available slots, I would do so. Since I have a job during the week, however, I cannot do so for what there is left.“
Your company may care and want customers to come in, but judging from your attitude and how you treat people you are not too eager for potential regular customers to come in. From the rude emails you have sent me, I have no intention of coming in for this or any future deal. Feel free to read (if you can) a guide on providing pleasant customer service. I have already gotten my refund from groupon. This issue, as far as I am concerned, is over. Ignore what I write, fuss and fume and behave like a condescending old bat all you want, you are not getting a dime from me or anyone that I know.
Good day to you, sir.»
I would not recommend this place unless you like being treated like dirt by someone with a personality resembling that of Norman Bates’ mother.
2BAD, 2GORJIS.

I have mixed feelings. Like other reviewers, I was frustrated with the «online scheduling» which is nothing more than a request form that requires fun follow up. There are TONS of real online schedulers out there that actually show what appointments are available, this is no different, or more convenient than sending an email.
That said– I called late March and the earliest available saturday was July 2^nd. Part of me thinks if I had been a full paying customer, rather than a living social customer, I might have gotten in sooner.
The other thing is-​what kind of spa offers limited weekend hours and closes at 5pm during the week? Instead of offering groupon and living social deals left and right too drum up business-​they should consider offering hours that are convenient to customers.
When I first arrived I was slightly concerned if Suzette, my massage therapist, would have strong enough hands to get the knots out of my shoulders.
She brought me to a waiting room area to fill out some forms. While I was doing this she read a magazine. At first I thought she couldn’t be bothered to stop reading when I told her I was done-​but I later realized that she’s hard of hearing.
The massage itself– not bad except like another reviewer– I told her I carry a lot of tension in my neck and shoulders and to please focus there. But like the other reviewer-​more than two thirds of the massage focused on my legs. So while the time spent on my problem areas felt fantastic– far too much time was wasted on my legs that get massaged every two-​three weeks when I get a pedicure.
The other thing I didn’t like was that at the end-​after rubbing oil and lotion on my body-​including my feet-​she touched my face. And not just by accident. She did some quasi facial massage. My skin is super sensitive, and now it’s broken out two days later.
despite the unwanted leg and face attention– the $ 65 deal if I re-​booked that day sounded good, but I given the hassle of appointment scheduling, and the apparent lack of regard for client’s requests– I’m not sold in going back.
So in summary:
–1 star for touching my face
–1 star for spending so much time on my legs when I asked for something else specifically
–1 star for scheduling difficulties and lack of accessible business hours

Kim has excellent customer service. I arrived after a 45 minute drive to find out that I had confused my appointment and was there on the wrong day. Kim said,” You must have a lot on your mind this week.” To which I said, «Yes, I am trying to go out of town for a mini vacation.»
She quickly made a call and rearranged her understanding other client to squeeze me in. That is 5 stars for customer service.
However, her online booking system is confusing and we played the back and forth game several times via the phone to find a day and time that would work. So now you know why I got all confused in the first place and goofed my appoinment. Minus 1 star.

2Gorjis is 2Good for customers…
At least it seems that way. I was super excited to get a hot stone massage at this salon so I jumped at the Living Social deal, little did I know I was in for a huge waste of time, so I’m writing this to warn you off. I first tried to schedule an appointment back in April, I talked with Kim (the manager) for a good 20 minutes where she fumbled, disorganized through her appointments to fit me in, apparently I was making it hard for her to schedule me-​oh excuse me, I thought I was the customer! After finally deciding on a date for me in June I hung up the phone annoyed (and almost ready to cancel my LS voucher), but I sadly, I didn’t.
Fast forward to a week before my appointment and I get a call saying that they won’t be open the day I’m supposed to get the massage and all of a sudden appointments that didn’t exist before open up, so I reschedule. Then the day of my appointment, 30 minutes before my massage I get three different messages saying «we had a SCHEDULE CONFLICT WITH ANOTHER CLIENT and we need to push back your massage.» This put me over the edge as I had gotten off work early to get this massage and it’s just plain disrespectful to move an appointment with the client’s (my) authorization. Although Kim apologized, it didn’t sound sincere and she offered NOTHING for the inconvenience of a rescheduled appointment. When I asked why I was moved for another client she concocted a story of an emergency– now if there was an emergency wouldn’t that be the first thing you’d mention in a message to reschedule? Funny it didn’t come up at all…
After having a long-​winded conversation with Kim about my disappointment with the multiple rescheduling and late notice I decided I was frustrated enough to post on Unilocal (which I never do!!) and Kim’s response «well, I will write back to your posting” — of course you will Kim, try to cover your mistakes, usually a manager takes ownership… Thank goodness I won’t have to deal with 2gorjis’s poor customer service and incompetent scheduling system. No wonder you are trying to drum up business on Living Social, but remember, to get paid your clients have to at least make it in to the table. And another funny thing is you have 12 reviews on Unilocal but 7 of them are filtered… is that because they’re illegitimate? It’s hard when you have to fabricate good reviews, huh?
Oh and NEWSFLASH: when you condescendly (pardon the bushism) say «sorry», it still doesn’t make it ok!
And to end my review I’d like to leave you with this little *pearl* that Kim said «well there’s nothing else I can do.» Hmm, let me think… how about maybe doing your job?!!

I had a groupon special and I saw Jonathan for my 50 minute swedish massage. He took the time to ask me questions about my massage and what I wanted. He recommended to concentrate on the back, arms, and legs. I took him up on that offer and I was pleasantly surprised how deep he got and how good it felt. Jonathan has good deep tissue skills. I could tell that he really cared and it wasn’t just an ordinary massage. He also offered $ 30.00 off my next visit for a massage if I pay now. They only offer this to new clients. I thought that was a nice thing to do and took him up on that offer.

I’ve been here twice now and while I like the ambiance and the owner Kim (i have not met or seen any other staff), Im disappointed with the service itself. the first time i brought my mom for her birthday. she has fibromyalgia and therefore is very sensitive to pressure and has never received a massage. After consulting with kim I got her the hot stone massage and my mom basically was informed to tell her if the pressure was too strong. after the massage, we sampled some of kim’s great aromatherapy products. my mom informed me afterwards that while the massage was nice, the pressure was TOO LIGHT. i stored that away in my brain and returned about 3 weeks later for a hot stone massage myself. during our consultation time i told her to please focus on my shoulders and be firm since i carry a lot of tension there. i normally go to massage envy about once a month and when i ask them to focus on a spot, they do. she might have spent about 1 minute on my shoulders and the bulk of the time on my legs! i actually left with a worse ache in my shoulders and had to have another massage the next day (i think because i ached so much in anticipation of feeling better and it wasnt massaged!). i think theres a reason why a 10 minute consultation before a massage is important because its the time for the client to let the masseuse know EXACTLY how they like it, not DURING the massage when youre supposed to be relaxing! so if you’re looking for a REAL BACK MASSAGE, i wouldnt advice going here. if youre going for a nice quiet atmosphere and place to relax with a cup of tea provided in the waiting room, then this is the place for you.

I have been going to the wonderful Kim Evans’ day spa for at least six years now, and have followed her through two moves. She is that good!
The first time I showed up for a treatment, I had never had a full-​body massage and was extremely reticent. At 2Gorjis, you change right in your treatment room and get comfortable under the covers in complete privacy. This, along with Kim’s gentle, friendly demeanor (and complimentary hot stone add-​on during my first massage) put me right at ease. I completely enjoyed the experience, and immediately signed up for a series of massages.
I’ve also had other treatments such as facials and body wraps /​scrubs, and Kim does not disappoint. She will be as quiet or as talkative as you want during your treatments.
I’ve since moved from the East Bay to the City, but when time permits, I always return to 2Gorjis.

I have been going to 2Gorjis for my facials, custom blended make-​up and pampering for years now. Kim Evans, the owner of the salon has a wonderful way of putting customers at ease as soon as you walk in the door and making you feel welcome.
She is a leader in the fields of make-​up artistry, massages and spa treatments and I have had the opportunity to see her instruct other make-​up artists while I worked as her assistant at an IBS Beauty Conference in New York City. Her courses were very popular and she got a lot of great feedback.
This spa is wonderful as are the products she uses. So why drive all the way to Napa Valley when you have a wonderful spa like 2Gorjis right in Walnut Creek?