24 Hour Fitness

While this is my favorite gym, its kind of whats always wrong with 24 hour fitness — SOMETHING, at every location.
For this one, parking is awful, and it is somewhat small, so it is always busy. I honestly end up not working out on certain days because I missed my «window»
There obviously isn’t a single person there that knows technology — they TVs are constantly tuned to Fox News and HGTV, god forbid they just leave it on some sports. They FINALLY put CSN Bay Area on the Elliptical mini TVs, but of course it is on 8 channels lol. It can’t be that hard to program the TVs
Oh well — I am stuck there until my 2 year pass runs out

When I joined 24 hour fitness I decided to work with a personal trainer. My wife was working with a Master Trainer by the name of Ibrahim and she was thrilled with him. I worked with him for about 3 months and I was very pleased with the results. He’s very good at evaluating your current state of physical condition and working with you to improve your posture, strength and flexibility. He did a blend of strength, cardio, and stretching exercises for me that helped me greatly and I would recommend him to anyone looking for a trainer.

If you are looking for an outstanding master personal trainer that is not only a pleasure to work with but that also inspires you to stretch yourself to new heights while he pays careful attention to you and any conditions you may have to help you be sure to not hurt yourself, Ibrahim G. is by far your best choice. Ibrahim is intuitive, creative, and very knowledgeable in his approaches and he has helped me to overcome long term pain and limited use that resulted from a trimalleolar fracture of my ankle and two previous surgeries for it in addition to other aches and pains. I cannot recommend Ibrahim highly enough! You will not be disappointed!

Lets just start out by saying I will not be visiting another 24 hr fitness ever again. The parking here is awful, it takes way too long to find a spot and people circle like vultures swarming a dead animal. Once getting inside I was told I couldn’t use the free pass I was given, OK fine, the i just asked to pay for a day pass. Now anywhere else I have been Ive never paid more than $ 12 for a pass to use the gym for a day at far nicer and well equipped gyms. 24 charged me $ 25 dollars… I was pissed. I dont even pay that for a month at Golds and its hands down a better, cleaner, more well equipped facility where you can workout without someone right next to you anywhere you go. Honestly I wont consider ever signing up at 24 or working out there again and I will never encourage anyone else to either. The experience was garbage and if I could I would give this 0 stars.

Bunch of cry baby comments on here. You just have to leave early enough before driving to class to allow yourself time to find parking. Simple as that.
I’m new to this location. In the past six months that I’ve been here, I’ve found the gym personnel to be very pleasant, the gym to be clean with ample supply of clean towels, and the instructors for the group exercise classes to be awesome! So far I’ve taken Will, Vicki, and Isidro’s classes and they all rock! They’re all very knowledgeable, entertaining, and personnable. I hope management takes note and treats them well. This location is fantastic in every way!

It’s not worth it anymore. The parking lot AND dangerous street parking is always full in this backyard, pool-​sloped accident magnet. They are beyond capacity and then I see this advertisement in the street for $ 0 enrollment. Please knock me out with a crowbar.
The machines are new and effective (except for those gimmicky old people ones where you move when you use them– whee?)
When this gym first opened up, it was usable. Now the best time to go would be somewhere between 2 and 2:15 am on Tuesdays.
Pros: Dave is a great trainer. Tons of fresh towels. Really nice locker rooms.
Avoid, at least for the summer. You’ve been warned.

Very disappointed in new manager and management!!! Hopefully she won’t last long. I’ve been a member of 24 hour, off and on for years! I love them but this Location needs some serious adjusting in Management! I will not return to this Location. So many disgruntled employees is a sign of a BIG Problem!!! 1 star for those employees who are sticking it out!

Gorgeous gym, great facilities. Always enough parking, easy to access from the freeway

Beyond the difficult parking and somewhat crowded, it’s a good gym. Pretty clean. Helpful staff. But if you’re going for a cycle/​spin class, be warned. I have yet to find a really good instructor.
Also, be warned about their parking lot car break-​ins. It’s a very big deal — police regularly patrol because of the chronic theft.

I joined paying a 900 fee and was promised $ 20 a year cost thereafter. Due to injury that required a bone and muscle transplant i was unable to use for 3 years, yet i paid annual fee. I missed most recent payment and when i tried to pay it found my membership cancelled. They tried to sekl me new membership for extra 340 a year. Not member friendly and you cannot trust their promises. I passed on new membership. Wish i knew before paying 900 they would try to get out of deal afterwards.

Had a not so nice experience this pm. I’m doing the stretching near one of the equipment & was asked by a female personal trainer Cris to move over thinking they will use the equipment, so I gave way (that’s the right thing to do if they will use the equipment) But only to find out she will also ask her client to stretch on that space. I finished my stretching while she’s still teaching her client to stretch. I hope the management will remind their personal trainers to be courteous to all clients regardless of race.

Compared to other 24 hour locations this one by far is the best one in the area. It is located in walnut creek and right off the freeway which provides easy access from either freeway. The gym itself is large and it does get busy. The gym has a huge parking lot to accommodate this. Inside everything looks clean and people clean the machines after use. Even though it can be busy, it doesn’t feel crowded. The rooms are spacious and there is plenty of equipment. There is also a large indoor basketball court and an indoor swimming pool with a hot tub. They also do carry out different workout classes here if you are into that type of thing. The customer service here is so much better than other locations and you can tell they enjoy their job. Also, make sure to not leave any valuables in your car as people have broken into cars in the past in the gym parking lot. Since then there has been police making frequent rounds which is great!

Ah, what to say about my second home… Lol!
This is by far my favorite gym. I work closer to the Livermore location but I still choose to stop by this one on the way home. Aside from the staff being super cool and friendly, I really like the layout of this gym. Weights are downstairs, cardio is upstairs. The equipment is clean and fairly new. The gym homies are friendly too! Very respectful and patient while waiting for machines to open up. Weights do get re-​racked in this gym.
Recently they added the little crossfit looking section thing… Sorry not sure what it’s called so you’ll have to just come check it out for yourself ;)

Parking was easy on Sunday morning but I got there around 8:45am: keep this in mind.
I was pretty impressed by how clean, organized, and friendly staffs they have.
It’s closer to the freeway so it’s convenient and I could tell people seemed professional&nice for sure. I will definitely go back here if I visit this area again.

A lot to be said about this gym. First it’s the newest and only super sport in this area. It’s has most of what a super sport is expected to have. And is kept pretty clean. The down sides are… Parking extremely small parking lot where cars routinely get broken into. The gym doesn’t stalk bungy cords like other super spots. There’s only 3 squat racks and this place gets packed. So wait you will.

This 24 hr SUPER SPORT deserves a four (was going to give it a 3 because it’s clean and decent) because compared to the other 24 Hour Fitness gyms, they have the best variety of equipment (more than just treadmills, ellipticals and a few weights). It is bigger with a two-​storey set up, more spacious locker room, a swimming pool, basketball court, sauna/​steam room, TRX equipment, and studio space. Employees are really friendly as well and haven’t had a bad encounter so far. No need to pay for towel use too which is a plus because I got charged at a 24 hr branch in the SoCal area once which I thought was a little extra because I already pay a good amount for my membership.
Yes the parking lot can get lightweight crowded and it can suck balls having to wait for a spot because it can impede with your workout motivation/​plans. But based on my personal experience, I’ve waited only a max. of 25 — 30 mins before someone slipped out, which isn’t too much of a bother for me since I’ve driven all the way there already.
JUST MAKE SURE YOU TRY TO PARK YOUR CAR WITH A CLEAR VISUAL for 24 hr. employees and to keep your valuables to a minimum or safely hidden because of the break-​ins that have been reported. Can help with keeping your car and shii safe from those pesky thefts.

Sun 21^st Feb 2016, 4PM– Six police cars and a K-​9 unit arrest more criminals (thieves) in the parking lot. One car is unloaded with all the stolen items (laptops, cell phones, tablets…) stacked on top of the car. See photo!
Mon 22^nd Feb 2016 5PM– Two police cars stop a car leaving the parking lot and make another arrest.
Stay away from this high-​crime gym!

NEGATIVE 5 Stars for this place actually! It seems that my beef with this company is not uncommon. They basically use false advertising to get people in the gym and then deny the use of the 3-​day pass promotion for arbitrary reasons. They are also rude. Furthermore, when we wrote the company a letter and sent to their corporate office and membership office both, they failed to respond at all! Calling their number only gets you to Member Services where they are prohibited from transferring you to any corporate department. This is a really really bad company. The Better Business Bureau site shows 45 Negative vs. 3 Positive comments on 24-​Hour Fitness. That is revealing as well. Here is our story:
My wife made plans with a new friend of hers who is a current member of 24-​Hour Fitness, to meet at the Walnut Creek Super location and take an exercise/​dance class together. She had sent my wife a link to register for a free 3-​day pass under the current promotion to attract new members, and my wife pre-​registered.
We live in Oakland, CA and so does this current member who invited my wife. It is very common for people in our area to travel to Walnut Creek to shop, or do yoga or fitness, or whatever, due to the abundant facilities located there, and it’s close proximity to us. We are 15 minutes away.
When my wife arrived, her friend was already upstairs in the classroom. At the door, she was turned down by Sales Manager Jake Schupp, who demanded she pay 25 bucks for a day pass instead. She had no choice but to pay or miss her appointment with the friend.
Mr. Schupp was kind enough to give her a paper copy of the promotion that clearly states that it is for «local residents». For a corporation as large as 24-​Hour, it is curious that the term «local» really has no clear legal meaning. It is completely arbitrary. Note that the promotion does NOT say anything so clear as «within 10 miles» or equivalent that might define «local».
In fact, we are «local»! We can drive to the gym in 15 minutes and likely just as fast as many Walnut Creek or Pleasanton, or Concord residents. Hence your «company policy» as Schupp stated, is ridiculous and this Sales Manager, arbitrarily was completely rude in the process. There IS no explanation for why she was refused since the restriction is meaningless for anyone living in the area.
When my wife’s friend came down from class to argue on my wife’s behalf. Mr. Schupp’s response was to invite her to «Cancel your membership at any time!». So, in doing so, he was threatening, not only a new sale, but also an existing customer! Pretty bad for a Sales Manager.
Worst of all, when we wrote the company to ask for the payment back and issue a pass for 2 remaining days, they refused to respond at all. They even refused to respond to a consumer protection unit we contacted. They clearly don’t care at all about their customers, potential customers, or public and fail to follow even the most basic business etiquette. 24-​Hour FAIL. It also seems from reading other reviews that using the 3-​day pass to lure people in and denying them is a pattern practiced several of their managers. Hence it could be corporate policy to bait/​switch customers.
Avoid a company that is dishonest in its promotions, business behavior.
UPDATE: 2÷20÷2016: After over a month, it seems our letter reached the manager, Arezoo of the 24-​Hour SuperSport and she called. However, she claimed that she had «no way of» issuing a refund for the day pass, but offered to up-​sell us to a membership with a $ 25 discount applied. She also disagreed with the story, claiming a different plot that sounded like a revised description by the Sales Manager Schupp to cover his tracks. When I asked her to email my wife, who had experienced the whole bad scene, with an apology and summarizing what she was offering, she agreed and then… … wait for it… … never wrote! Also she failed to answer two subsequent telephone messages from me asking why she failed to send the email.
Apparently 24-​Hour trusts its low quality employees so little, they have no power to do anything other than abuse people and sell memberships. Should I believe that the company has no means for issuing a refund to make good on it’s own bad behavior? I think not. This a most toxic group of people… If you never ever expect have an issue with management, then this is the gym for you. If you’re like most people that appreciate some recourse, then not!

A new Super Sport 24 Hour Fitness in Walnut Creek? You’re saying that I don’t have to go to the Sun Valley Mall location anymore? I was so excited.
My excitement was tempered by the awful parking situation and crowded nature of the gym.
Sure, this 24 is easily one the best in the area. Brand new machines. Two floors. Pool. Basketball court. Friendly staff. What’s not to love? It pretty much has everything you need for a solid workout.
Here’s the problem, though. The parking lot is WAY too small. Don’t try parking at Chik-​Fil-​A or you’ll get towed. It took me nearly 10 – 15 minutes to find a spot. That’s the last thing anyone wants when they go to the gym! The gym is also really crowded. My typical one-​hour session took an extra 30 minutes or so (waiting for machines to open up).
Moral of the story? Use this gym if you’re not crunched for time.

This is one of my favorite Super Sports and the more I go to my original gyms in SJ/​Fremont, the more I cherish WC’s 24.
Parking: Before moving I used to go here after work around 4ish and it was already difficult to find parking. My suggestion is parking on the street. You can get stuck here for a long time. Weekend mornings parking isn’t a problem, but at about 10am business picks up as usual. I really wish the lot was larger, I’m sure everyone else would appreciate it too.
Cleanliness: The cleanest of any 24 I’ve ever visited, this is what I love best about the location. From the showers to the equipment, everything is well maintained and always stocked.
Gym: Two-​story set up. Cardio/​fitness classes upstairs, strength training and basketball court on the first floor. I love the spaciousness of this location. Nothing feels cramped, there is plenty of room to walk about and stand next to the equipment if you’re sharing or switching in between sets. The pool and sauna/​steam rooms are similarly well maintained and clean for the most part. Steam/​sauna are coed and can be found next to the pool.
Service: The males that work here are always very friendly, some of the females are as well, but both my boyfriend and I have encountered rude female service attendants. One in particular, but I won’t say any names.