Ice Age Heating, Air Conditioning and Refrigeration

Some of the reviews of this company seem overly negative, and one seems like marketing propaganda. Look, if you don’t want to pay for licensed professionals from an insured HVAC company, then go hire the guys waiting outside Home Depot, or the guys in Flushing, Queens along College Pt Blvd for$ 10/​hour. The Ice Age rates seemed like typical hourly billable rates w/​multipliers for the type of service they perform. There are plenty of cheaper options out there, and you will get what you pay for if you go that route. Making a comment on a typical hourly rate and diagnostic fee make you sound like an uneducated moron. If you want, fix it yourself.
Despite the negative reviews on Unilocal (and one highly questionable 5-​star review), I legitimately had a wonderful experience with these guys the day after Thanksgiving. Our heater was constantly running (not shutting off and/​or responding to the thermostat at all). I’m an Engineer, however, I am not about to troubleshoot a 20-​year old furnace. The techs that showed up (Mark and John) were very personable, explained everything and showed how and why the issue was occurring. A valve (for the zone that wouldn’t stop producing heat) was stuck open because the valve box motor was burnt out. I saw everything they explained and agreed. They had the valve motor (and valve) on their truck to replace it. I believe a Honeywell (same as existing). From what I see online, this is a typical issue, so I wasn’t surprised by the diagnosis. Though I didn’t want to plow through $$$ after thanksgiving on a furnace-​related repair, the price was fair. The service was excellent. The techs were knowledgable and friendly. I will definitely call them in the future for repairs or new installs (possibly a new furnace soon if this thing craps out). The guys also explained what maintenance I needed to do on the current unit to diminish CO from escaping the unit and to ensure a longer lifespan, if possible.
I have had poor experiences with faulty craftsmanship from other companies in the past, so it’s nice to choose a company that knows what it is doing, is quick, responsive, friendly and fair.
That’s the other thing: I called on Black Friday (around 9:45 AM) and they scheduled me in around 2 on the same day. They got here by 1:20. Everything worked out perfect.

Avoid this company at all costs.
Last year, I called them to diagnose my air conditioner because it was not working properly. After all the work was completed, it cost me approximately $ 350 (which is fine) and they assured me that the unit was working fine. About one week later, the air conditioner unit stopped working again. Once again they charged me the same amount and told me that a new issue had come up (how convenient for them). I spent approximately $ 300 this time. Something about the company did not sit right with me, but (against my better judgment) I called them again this year because my unit was not cooling adequately.
When I called them this year, the repairman showed up one hour late (which caused me to have to cancel other appointments). Upon diagnosing my air conditioning unit, he claimed that the filter had to be replaced for the unit. He indicated that he would come to the house on the following day to replace the filter. I did not want to have to pay the man to come to the home again, so I asked him if I could just replace the filter myself because I did not want to pay anymore charges. The repairman insisted that it was only a one time diagnostic charge and that there would not be an additional charge for coming the next day.
On the following day, I purchased the filter and I informed the repairman that I had the filter. I also asked him to visit my home when my wife was there (before I returned from work). Upon arriving from work that evening, my wife informed me that repairman billed her an additional $ 148 that day (despite telling me the previous day that there would be no additional charges).
I immediately called the repairman and confronted him concerning the misrepresentations that he made to me. The repairman asked if I wanted to speak to his manager and I affirmed.
The manager then called me. After I explained the story to him, he first told me that I was unreasonable for being upset that the repairman showed up an hour late (this is the first time that I have ever been told that it is my fault for someone else showing up late). He then explained that it was an after hours appointment because the repairman appeared at 430pm. I then informed the manager that I had made the appointment the same date at approximately 8am and that the repairman’s appointment was at 330pm and he showed up at 430pm. I made the appointment during business hours, the repairman was supposed to be there at 330pm (again within business hours) and he showed up at 430pm (again, according to the business’s posted hours of operation, within business hours). When I questioned the manager about whether 430pm was considered after hours, the manager said he was not sure what hours the repairman worked.
I then addressed the additional charges with the manager. He went on to tell me that it was unreasonable of me to expect them not to charge me for the second visit. THE ONLY REASON THAT I ASKED THE REPAIRMAN TO RETURN WAS BECAUSE HE INFORMED ME THAT THERE WOULD NOT BE AN ADDITIONAL CHARGE FOR THE SECOND VISIT. I asked the repairman before he returned if there would be a charge and he said no. The repairman took advantage of me not being home to charge my wife, who was not present during the previous day’s conversation. The manager then said that he was not going to deposit the second check and asked me not to call his company for services in the future (very professional), which I was more than happy to oblige.
Today, I was reviewing my bank statement and, lo and behold, THE MANAGER LIED TO MY FACE AND DEPOSITED THE SECOND CHECK.
Please avoid this company at all costs.

Clearly these folks just don’t want my business. I contacted them via the toll free number advertised on their website. I am a (potential) new customer looking to get a quote for central air installation on a residence, including ducts as I do not have duct heating. I spoke with a friendly woman and told her that, and she said she would speak to the sales manager and have someone get back to me in 24 hours. I did not hear back in 24 hours. I figured they might be busy as it was pretty humid this week, so I gave them 3 days and called back. I got a secretary, or maybe an answering service, and repeated my inquiry (new customer, central air, etc.) as above and this time I did hear back almost right away (I mentioned it was my second call this week). A guy said he would send someone over on Monday, took my address and contact info, great. Monday came and pretty much went. At 6pm (after waiting around all day) I called this guy back on his direct line (probably cell, whatever he called me from 2 days before) and stated my name, my call for an estimate and reminded him that we had spoken two days prior. He said he would check his notes and have someone call me.
No one ever called. I don’t get it. I basically called a business and said, «I would like to be your customer. Would you like some money?» and they dropped the ball not one, not two, but three times. What a waste of my time.

The search is over! Ice Age Heating, Air Conditioning and Refrigeration is your company. This is my third time using this company and I remain impressed. The techs are very professional, very personable, very thorough, great walking me through what he did, why he did it and the purpose. The tech also had a great disposition and even though it was a late appointment; he didn’t show any tiredness or impatience. Scheduling an appointment was very easy they accommodate your schedule. The owner, John, presents great customer service and ensures that clients are satisfied. Great company, great service, and reasonable cost. Choose this company for your HVAC general maintenance, repairs, and installation. I promise you that you will be satisfied.

Horrible service! Its winter and our heating unit stopped blowing hot hair last week during the winter cold blast we had. We called them and within 2 hours they came after 3 – 4 hours and few phone calls later they still had no Idea what was going on with the unit. they ordered several parts and still there was something wrong. After a few days and all the run around, we had it. Frustrated on the non professional service we received I contacted the manager. She was rude, blamed me for breaking the unit and accusing me of lying. I was appalled! At that moment I was done with this company! I asked the repair techs to leave and as they left they ripped wires out the heating unit and tried to take out the part that they had already installed. Needless to say I had another company come out and they verified the damage done to the heating unit from their sabotage. And are in the process of correcting ALL the mistakes Ice Age Heating and Air-​conditioning did. Please take this review seriously so no one has to go through what we went through and get scammed out of a couple of hundred dollars.