Holiday Inn Express & Suites Waller

My stay at the Holiday Inn Express Hotel & Suites in Waller was disappointing. When I first arrived for my 4 day stay and entered my room for the first time, there was no remote control for the television and the safe did not work. The hotel staff seemed annoyed with me. I had to wait until day 2 for the remote and the safe issue was never resolved. I was in Waller as the florist for a local wedding and really needed to put my jewelry and valuables in a safe location when I made trips to the wedding venue and when I needed to leave the hotel in general. The ceiling was riddled with mold (I have photo’s) as well as stained mattresses, cracked cupboards (that hindered the actual operation of the kitchenette drawers and doors) and many more letdowns for a room of over $ 140 per night.

I’ve been in my room for about 20 minutes and am ready to leave! There’s red stains on the sheet and mattress cover. The tv doesn’t work and the room smells stale. Waiting on it to be fixed and received a call that the maintenance man is gone so they can’t fix my tv until tomorrow… I’m only staying 1 night so hmmm that serves me no purpose! What a waste of $ 140!!!

Not bad, on the plus side the room was clean and quiet and had about everything you need to have a comfortable stay — coffee maker, hair dryer, small refrigerator, microwave, it was pretty nice. The a.c. worked great. On the minus side, it was expensive and then, on top of that, they charged me another $ 45 dollars because I had my dog with me. Add the $ 21 in city, county, and state taxes and it was very expensive. I also left a request for an early morning wake up call and that never came. Luckily, I woke up on my own. I can’t comment on the breakfast because I left before it started. It was not a bad experience but way overpriced, I won’t stay there again.

Unbelievable. I am here, under unfortunate circumstances. On top of that, It is Sunday, and I have to get my child home for school on Monday morning to Hutto, Tx).
Totally Unexpected that we are here at 11:30 at night — in the lobby waiting for a ride while the rest of our party has chosen to get a room. Unexpected and upsetting.
So, I have called a ride in from 2 ½ hours away. (School is important to us, this was NOT part Of the plan. I came into the hotel *obviously* distressed, but calm.). Trey (the concierge on duty) and his band of merry men… They have not once asked if they can get anything for me. Here I am with my seven-​year-​old child, asleep in my lap!!! have not offered me anything to drink, asked me if I am OK, nothing!!! I would never stay at this hotel.
I actually just read this review out loud to these people.!! And nothing. They have no response. It is unbelievable. I am absolutely shocked. No wonder this hotel has two stars. It’s actually amazing that they have two stars at all. Zero stars for
Trey and his office mates.

The staff is awesome but between the roach crawling on my make up brushes, stained up ironing boards and the man next to me snoring his behind off, I am very dissatisfied. I will never visit here again. I called the customer care line to complain and you think the GM called me back? I want a reimbursement for my make up brushes. Ps the place looks new but it smells old.

A major part of the reason I booked this particular hotel was because they had an outdoor pool. We get here and the pool is open but it is FILTHY! The water was very cloudy. It’s a 5 foot pool and you couldn’t even see to the bottom! They really should improve their standards of cleanliness and/​or retrain their cleaning staff. My room has a slight mildewy smell. The desk chair had white spots in the seat (I don’t even want to think about what those spots are from). There were hairs in the corners of the bathroom floor, and my coffee pot was dirty. I had to go across the street to the Family Dollar and get a bottle of dish soap to clean out my coffee pot. I normally travel with my own sanitary wipes and I told myself I wouldn’t need them for this trip since I never had a bad experience with Holiday Inn Express before… And as I’m writing this review I am watching a roach crawl across the wall!!! WTF!!! I won’t be staying at this hotel on my next visit to Prairie View A&M.

The hotel staff is nice yet non committal. I asked twice for my room to get cleaned and they took notes yet no clean room at the end of the day. Also, told them politely I had a small patch of mildew on the wall next to the shower and again they took notes yet nothing was ever done about it. I asked for extra towels every day and all that was available were pool towels or floor mats. Really?
The free breakfast offered many options which was good. The free wifi was a joke.
After talking to many others it sounds as if we had the better deal because the college station area does not offer much so I’m happy we had the better deal not but convinced.

The staff was very friendly, but there aren’t many more positives here. We stayed here on Saturday June 28, after attending a wedding earlier that day. I was with my parents and brother, and we had two rooms. Checking in was easy, but they put the two rooms at opposite ends of the hotel which we thought was odd. When my brother and I got to our room, we opened the door and were immediately assaulted by a harsh, mildewy smell. We then noticed that the carpet was wet! The entire carpet was noticeably damp. Ick!
We went to the front desk, and the woman who helped us was very apologetic. The manager also came over and sent someone to check on the room. They then switched us to a room closer to our parents, which was a lot more convenient.
The second room also had kind of an odd smell, but it wasn’t wet so we were okay with it! However, the walls are SO thin that we easily heard our neighbor’s TV well into the night, followed by our neighbor’s monstrous snoring. I had earplugs in and was still woken up multiple times thanks to the snoring.
Breakfast the next morning was nice, as it was ready at 6:15am (before the posted time of 6:30am). There was lots to choose from — nothing fancy, as it was all the usual continental breakfast fare (oatmeal, cereal, eggs, waffles, bacon, sausage, etc.), but I appreciated the variety.
Friendly staff and nice breakfast aside, it was a dreadful night and I’m glad we won’t be staying here again.

I have many issues with this Holiday Inn in Waller TX.
Issue number one is I booked a room at this location 3 months in advance for an event in the area.
The event provided a discount code but this also required prepayment of the room. I had no issue with this and booked them for $ 99 plus taxes. I get to the hotel to check in and they informed me they canceled my reservation because the credit card was declined. The card had been stolen and canceled two weeks before the reserved date. I was not contacted by the Holiday Inn Express in Waller TX when that happened.
They informed me that I now had to pay $ 160 plus taxes for the exact same room I had booked for $ 99 plus taxes. The manager on duty would not adjust the rate back down to the event rate. Then while I was there I booked a room for another date 3 weeks out.
This is where the problem happens again. I show up on the evening of the event and they inform me that they had booked it for the evening before, they did not have any rooms, and they are billing me in full for the room $ 130+.
Basically I would avoid this place as they refuse to take care of the customer.
I would look at the Holiday Inn Express in Sealy TX instead.

My wife and I stayed here for one night while attending a wedding. The front desk staff were nice during check in and check out. The hotel was very clean as well. The entire hotel is non-​smoking which was a bonus for us. All the rooms and hallways have smoke detectors and sprinklers. Most people don’t think about that, but I do.
Our second floor room was on the south side of the hotel. This was a great room location because there’s no noise from the parking lot. The room itself was your typical hotel room. There’s a bar sink, coffee maker, free internet, safe, iron, and a flat screen tv. The king size bed was very comfortable. The only complaint I have is not being able to get the room cool enough. There wasn’t a ceiling fan in the room which would have helped. It was in the 90+ range outside. The room wasn’t hot, but it wasn’t as cool as we like it. Either way, it did not require a phone call to the front desk.
Breakfast was served from 6:30am to 9:30am in the dining area. The food sits in warming trays, but was very fresh and tasted good when we ate (7am). Breakfast consisted of scrambled eggs, sausage patties, biscuits, gravy, pancakes, and various pastries. Coffee, milk, and juice are there as well. Overall, we thought the breakfast was good especially since there’s nothing else in Waller.
This Holiday Inn was a nice stay for us. We’ve had some bad experiences with Holiday Inn, but this visit was a good one.

A little on the expensive side, but the rooms are nice and clean, the breakfast is good, front desk is very helpful, and it is a smoke free facility so none of the floors smell of lingering smoke.