Shuman Chrysler Dodge Jeep Ram SRT

great dealer and employees! Rick Schwartz is the best ever. knows his stuff. recommend them to anybody.

See Greg Jacobs if you are looking for a no pressure good deal on a car. This is our second purchase with him. Very happy will do business again without a doubt! Nick in the financing dept. is a great guy also and makes closing the deal painless. No pressure no last minute change of what you need down or what you owe. No surprises, down to earth.

The entire staff at Shuman show they care! When you walk in the showroom you can tell its a warm and customer focused dealer. I’ve purchased new and a used car from Shiman and would recommend them to anyone.

Update: If you haven’t read the original, I brought my car in for a broken radio in mid-​July, and they left my car with newly broken things that didn’t get fixed until mid-​October.
On one hand, yes, Derek the Service Manager absolutely took me in to his office, where he apologized profusely. He explained that processes had been changed as a result, and the overall exchange was very pleasant.
I mentioned that my car had developed a new problem, and that I had already scheduled service at another dealership. He offered to help with the problem, and had it resolved very quickly.
That’s all great, but on the other hand…
I still had to call them to prompt any of this. After waiting for a month for them to call me and say «That part we were going to have sent ASAP and call you about has arrived», I called to see what was up.
So, while all of these «internal issues» were allegedly being addressed, nobody thought to reach out to me. For such a «this should never happen to anybody» (as Derek put it) kind of experience, you’d think a call might be in order — if only to say «When we said we’d have the parts sent overnight and call you as soon as they arrived, we didn’t know they couldn’t be here that soon».
Instead, what I got was «Oh, yes! That part’s coming in this Thursday!» on a Monday, as though it was always going to take four or five weeks to show up, and I had somehow become clairvoyant. Maybe that’s true. Experience tells me otherwise.
After my conversation with Derek, I’m willing to give them another shot. I may even buy that Jeep I’ve been thinking about. But for the time being, it’s hard to offer a higher rating.

Shuman is a great place to purchase a vehicle. The service is excellent and everyone is very friendly.

Shuman has been amazing! Love this place! John Rossi has done great helping us with over 4 cars in the past 4 years. I wouldn’t go anywhere else for service or new cars! I live in Plymouth and it’s worth the drive since dick Scott sucks!

Great Place to buy a car. We have bought about 3 or 4 cars from them. Very friendly. The service center is great also. They can get you in and out in a hurry. Very happy with all the service I have had at Shuman’s. Its so nice to deal with a family business.

Just leased my second vehicle from Shuman with the help of Greg. This is the second car I’ve worked with him on. He is very professional and is the sole reason I came all the way from Houston, TX to make my purchase. Very easy to work with, and was able to get me a great car for a great rate. No hidden costs, no sales gimmicks. I was shocked at how easy the process was. Greg was even able to ship my car to Houston for me and still beat the price of local Texas dealers. I would highly recommend this dealership to both locals and out of town customers. The service I get from Shuman is 100% better than anything I would ever find in Texas.

Shuman is the local Chrysler Dodge dealership. I’ve used them only for their service department, but I have seen their commitment to local community sports teams, from high school football to house baseball, soccer and hockey teams. They are very community aware, and I support their loyalty.
Since I have had multiple vans and cars, the service department knows me. I’ve never been disappoint in their services, more on the vehicles they are servicing, they offer online scheduling for services, or dropping vehicles off over night. The service department even has Saturdays hours. They Have always even provided drop off service, when I have ask.
The one time they did underestimate the cars availability, a part was unavailable, they did provide a loaner car, at their expense.
I have always had friendly and helpful service.

Shuman Chrysler Dodge Jeep Ram is the best all-​around vehicle dealership that I have been to. The salesperson I worked with, Michelle Cooper went above and beyond when it came to customer service. I wasn’t the easiest customer to deal with, I’m sure, because I did a lot of homework to find incentives and discounts. Michelle did everything she could to not only find me the right vehicle, but do it at the best price. She was able to get me into a brand new Ram, high mileage lease for less than I was paying per month for a pre-​owned car. Michelle stayed after hours at least three times during a two week period trying to work with me. I’m extremely happy with her level of service at a fantastic dealership. I will definitely be going back to Shuman and Michelle when the time comes to purchase or lease a new vehicle in the future.

Had a great experience at Shuman!
It started with an online inquiry in regards to their advertised specials. I was happy to get a response quickly back from their sales team. My sales guy was not pushy at all, and was very patient with us as we explored our options. Our goal was to get into a new car, with close to nothing down, and lower our current payments at the same time — and he made all those things possible!
I really appreciated the extra time Greg (our sales guy) took to show me all of the features of my new car, which my old dealership did not do.
Greg and the guys at Shuman made the move to a mini van completely pain free for me! Thank you!

*I’ve only dealt with the service department.
The service department is smaller than normal, but the workers (with the exception of one) are ALL very friendly and helpful. I took my Jeep in without an appointment in the late afternoon and it was done the next morning. My service rep. even called me unprompted with updates. AND they have a free curtesy shuttle to pick you up/​take you home! I was picked up within minutes of hearing my car was ready.
I would definitely go back to Shuman Chrysler Jeep!

This is the local Jeep dealer and we’re Jeep people. We’ve purchased our most recent Grand Cherokee here and it went well. We went in to purchase a Liberty and after looking through what we wanted, the salesman suggeted an upgrade to a Grand Cherokee. At first we thought he was just interested in an upsale but after crunching the numbers, he was right: we’d get alot more car for the money. So, he sold us.
They have a used car lot here as well. I’ve stopped in a couple times looking for a specific model and both times they took down my name and number and told me they’d see if they could find something. I never heard back from them after that.
Mostly what we got to Shuman for is repair and maintenance. Their service department is ok, but this is where they loose one star (considered a 4 star rating). Dealerships are known for being slow expensive and wonky when it comes to repairs. Shuman lives up to the reputation. The work done here has always been ‘fine’, but not exceptional. The customer service has always ranged somewhere between «acceptable» and «blah». I don’t like going here unless I have to… and sometimes that’s unavoidable.
The parts department at Shuman, however, is great. The main guy there is friendly and they’ll find you the parts you need for your Jeep and have them the next day if they need to be ordered.
Overall Shuman does the job. but like any dealership, you don’t want to go there unless you need to. But sometimes… you need to.