New Bedford Auto Repair

I could not be happier with service manager Pat Carr and the folks at New Bedford Auto Repair. I took my 2008 Toyota RAV4 in for its 60K mile scheduled maintenance, which is one of the big ones. I walked in with no appointment and Pat interrupted his lunch to help me. He has the maintenance schedules in his computer, and he looked up the right one for my car and went over every item to make sure it matched what I was asking for from my manual. He estimated the check would take about an hour, which was exactly what I got billed for in the end. He also warned me what items were likely to come up as needing more service (e.g. certain fluids might need to be replaced) and said he would call before doing anything beyond the maintenance check.
I heard back from Pat the next morning – less than 24 hours to finish everything, even though I had no appointment – and I got my car back a day earlier than I expected. No extra work needed. The times were very reasonable – half an hour for the oil/​filter change, 20 minutes for tire rotation, and the hour as predicted for the maintenance check. Labor was $ 86/​hour, very fair. Pat provided a professional print-​out of the scheduled maintenance that certified which checks were done (all of them, of course). He even showed me my old cabin air filter, which was nasty (that’s what you get for living in LA for four years).
In sum, I was very impressed with how professional, friendly, and helpful Pat was. I knew what to expect and got everything I wanted. The print-​out, which I can keep for any warranty issues that come up, was more professional than I used to get from the Toyota dealers. The office was clean and pleasant. Wish I had found Pat years ago! Highly recommended.