Weinstein Eye Associates

I am a previous customer at Weinstein Eye Associates. My overall experience this time was pretty good although when you’re ready to shop for frames, be prepared to bring along Fort Knox because they are really expensive by the time they add in all of the extras and if your eyes are terrible like mine are, then be prepared to bend over. I know this from buying glasses before but also keep in mind that designer frames are expensive as well, so be informed. bring your wallet. They were very professional. I was pleased with that aspect of it so I will return based on that. I just know going in to bring my ATM CARD.Lol.

During my first time stopping in the receptionist were extremely helpful. They reviewed my insurance information and informed me of the exact benefits I receive. My insurance has no deductible for a specific line of frames, but some eye specialists only carry a select few. I was able to look at 3 full cases and even picked 2 pairs that I liked. They documented them on my account so I wouldn’t have to track them down again. Before I left I was able to set up an appointment for an exam for the next day. I was able to fill out my medical history form later online at my convince to save time.
When I arrived for my appointment I was seen promptly and had a friendly experience with everyone I interacted with. After the exam I confirmed the pair of frames I wanted, paid my bill and left. The entire process took less than an hour.
When my frames were ready I received a text message from them informing me they were available for pick up. I walked in, tried them on, and left in less than 10 min. Again everyone I spoke with was very friendly and helpful. My family and I will be using Weinstein Eye Associates for a long time to come.

I received three phone calls on ²⁄₁₂ to confirm my ²⁄₁₃ appointment and that they planned to be open. The receptionist made sure to confirm that IF the office closed early due to inclement weather on 2/​13, they would CALL ME to reschedule. Well – no call received, so I figured they must be open. I called their office twice today (because I don’t want to be charged a penalty for not showing up for my appointment) and their phone greeting says «Hi –sorry we can’t answer your call right now because we are helping another patient right now and cannot answer your call. Please leave a message and we will call you right back…» I even call to say I’m running late cause of the weather-​same message. I arrived at their office at 2:40 PM on ²⁄₁₃ and see a sign on their door «OUR OFFICE WILL BE OPENING ²⁄₁₃ AT 12PM DUE TO INCLEMENT WEATHER».
Guess what… THEY’RE CLOSED! How professional. Now I get to drive back home in that inclement weather that they could not make it through today and I get to call and schedule a new appointment at THEIR convenience. (Seriously-​I understand the decision to close due to weather but you could not call customers to notify them or even change your greeting? Was that too much to ask after notifying customers multiple times of your intent to be open and to notify of closures???).

If there were an option for negative stars, I would give it. I first came to see Dr. Aaron
Weinstein after I experienced blurred vision in Jan. 2010. He told me that I had a Posterior Vitreous Detachment, which he assured me was very common and not a problem unless iI noticed a sudden change in vision such as new floaters. I experienced what seemed like hundreds of new floaters on March 12, 2010, along with some loss of vision. I called Weinstein Ass. Immediately to tell Dr. Aaron Weinstein the new developments in my vision. He was booked and would not see me until the following day. His wife, Dr. Melinda Weinstein saw me on March 13^th and diagnosed a retinal detachment, for which I had emergency surgery at Johns Hopkins in Baltimore. Now that I know more about retinal issues, I know that Dr. A. Weinstein should have suggested that I have cryopexy, or freezing of the PVD, to avoid a full detachment. Knowing my retinal history, he should certainly have seen me as an emergency visit the day I first called with complications. I probably shouldd have sued him for medical malpractice.

My wife went by while I was at work and they produced my glasses. I would like to keep my current 1 star rating. They still suck.

Ordered an item but did not get it when promised. Checked with other eye glass businesses and found them to be much cheaper for the same item. Requested a discount but was offered only a small one. I requested my money back and they required a 20% restocking fee even though I never had possession of it. In the end they did refund all of my money. Based on that I changed the rating to two stars.