Sleep Number

The customer service at the store is great however, support from Sleep Number is horrible! We ordered a 2^nd remote for our new mattress over 2 weeks ago. Still has not shipped. I call Sleep Number and they are updating their systems, so they don’t know when it will ship or provide a tracking number. So I say I feel that I’m entitled to a refund of the $ 10.95 shipping fee and they can’t even do that for another 5 – 7 days! And it will be another 5 – 7 business days before somebody would be able to return my call! The mattress itself is okay but not sure it’s worth the $ 3k price tag. But support Sleep Number is deplorable! If I had to do over I would probably buy a Tempurpedic. They’re about the same price. Oh and the cooling pad? Don’t bother. Doesn’t work and certainly not worth the almost $ 200 price tag. They are way over priced on everything! Talk about having buyers remorse!

RUN!
Do not shop here. They are deceitful con artists. We purchased our bed being told we had a 100 day trial period and could return with no questions asked. We were even told if we weren’t happy with our Queen size we could upgrade to the King. I signed for my payment method not knowing the «terms and conditions» which meant my adjustable base was not part of that guarantee. That $ 1600 part of the bed is non refundable. No one tells you that in the store. To add onto this nightmare money pit, the deliver guys TOOK MY MATTRESS without my permission. Why would we do a 100 day trial and have them throw our old mattress out? What if we decided we didn’t want to keep the bed? It was a little over a year old and was going down into my guest room. My nanny was home to let the guys in and they took it upon themselves to take my mattress and throw it out. They had her sign for what she thought was delivery and they took my mattresses. When I got home and noticed my mattresses were gone I called the customer service number and got the run around. When I FINALLY got an answer they said the mattresses were already thrown out and basically too bad so sad. There were also damages to my wall and stair rail. Nice gashes. I had my mattresses delivered in October and now it is December. I have gotten the run around from multiple people. Today I decided to return my Sleep Number bed and take the $ 1600 hit and keep the base. Now I have to pay $ 199 for them to pick the dang thing up. My decision to walk into this store has been an expensive one. I have lost $ 1500 in a mattress that was basically stolen, another $ 500 in damages to my wall (they are SUPPOSE to reimburse me for this part but I am not going to hold my breath), $ 1600 on a non refundable base, now another $ 199 to get this remote controlled air mattress removed from my house. Get you an air mattress and a memory foam top and save yourself the money and the HEADACHE. Let me add their customer service call center is HORRIBLE. I was transferred MULTIPLE times and was told I would be called back by MULTIPLE people. I can’t remember the guy’s name unfortunately, but he was RUDE. He basically laughed and said that I already payed for my bed so basically tough luck. A real charmer and I am sure he makes the company very proud. Crystal, Lisa Marie, and Ali were the only civilized humans I spoke with. They were truly sorry for all I had been through but said there was nothing they could do to make it better. This company wants the sale and that is it. They could care less about the customer service. They will tell you what they think you want to hear and not tell you about the fine print and the ways they get your money regardless. RUN RUN RUN! Shop for a TempurPedic or something. I hear those are amazing! I must do better at reading the fine print… LESSON LEARNED.

A friend of mine is constantly talking about his Sleep Number, so I wanted to check it out. The gentleman who helped me was Roy. His voice alone was enough to relax anyone.
Roy asked about my «problems», and I told him about my lower back. I was asked to lay on a bed, and the magic happened. The bed actually contoured to my curves, and I was really comfortable. He explained what was happening on a screen in front of me, as well as showed me how this bed could help. He was very knowledgeable about the products, yet he wasn’t pushy. I like the fact that there were many option in beds and pillows.
Seriously, if you need help sleeping, check out this Sleep Number store.

I have a sleep number bed. I recently bought a Sleep Number Pillow for my wife from the store in Fair Oaks. They told me when I purchased it that we had 30 days to exchange it if we didn’t like it. My wife tried to exchange it at the Waldorf store and was told that there were no exchanges. The person was very augmentative. So instead making a customer happy you argued with them. BTW — the Waldorf store is where we purchased our sleep number bed. They were nice when we were spending $ 4,000 on a bed. When my wife got home she called customer service. Guess what? They shipped her another pillow and a return label for the one she wanted to return. No cost to us.
So why is it that the store could not take care of her???

I had a good experience with this store even though my intended purchase has been delayed.
The sales person I was dealing with listened to my concerns as far as issues I have getting a good night’s sleep (I have very bad back problems) and showed me a number of bed options from the very basic to the mucho-​deluxe. He even recommended a custom designed pillow that would provide me better support.
I liked that I was allowed to get a good sense of the options without a ton of «buy now» pressure. No bones about it, while SN offers some nice affordable, low end bed, most of their better options are on the pricy side.
I think that price is worth the benefits of some good sleep (I test drove a SN for 4 days at a Radisson before coming here to price them) and this location was very pleasant to deal with as I explored my options.
Yes. My tax refund is already considered spent :-)