Doctors On Sight

I had a very long wait to see the optometrist although there were no other customers. I believe he was at lunch. Why my appointment was set up While he was at lunch I have no idea.
The staff were all very nice but the optometrist was rude and rushed. My exam was an awkward experience.
My boys and I have eye exams coming up at Weinstein as we need to replace our glasses/​sunglasses. I just do not have the time or patience to sit around waiting to be seen well after my scheduled appointment time and/​or to be treated rudely.

My appointment was for 11:30AM. After filling in 3 pages of paperwork and sitting for an hour, my name was finally called. I left at 2:30PM. Yep, 3 darn hours for a routine eye examine and ordering a pair of glasses. (I took about 15 minutes to select eyeglass frames.) Yes, I agree with Unilocaler Scott K., this place is totally unorganized and inefficient. I’m lucky there was only a few customers, perhaps. I suspect that is because there was only 1 optometrist. No excuse. Set the appointments accordingly if that is the case. My eyeglass wearing Plus 1 was with me. She goes to another place in Ft Washington and was considering moving her business here until she experienced this with me. She says her appointments never take longer than 30 minutes. Shucks, I could have driven to Ft Washington and seen her Doc in less time than it took here.
It’s true that the staff is nice and very tactful. However, that doesn’t offset the inefficiencies built into the office processes. Managers need to figure out how to fix this not the workers. Yes, the physical layout of the building is appealing visually and there is a wide selection of eyeglass frames. Parking is easy and near. Nevertheless, I will consider moving my business next year. This was to painful today.
Note: There are 2 businesses in this one building working together. Optometrists service is performed by Doctors on Sight and eyeglasses by My Vision Express, I think. I got a receipt for all services from Doctors on Sight and test results paperwork from My Vision Express. It’s a little confusing. No matter. Still a terribly inefficient organization.

I’ve been a customer here for over 10 years. The staff are always very friendly and accommodating and the doctors very knowledgeable. The office manager is always on her A game and willing to work with you on that favorite pair of frames you just gotta have! Now that I have a family of my own, we all are now patients. Service is key and they’ve got that locked!

This place is unorganized and dis functional. I’ve come 3 times in 3 weeks and not once have I seen the same face working here. They didn’t document anything from my past visits so I have to explain to them why I’m here each time. They are friendly but that isn’t enough to keep me as a customer.

My personal experience has certainly been an unfavorable one here at this location. I came into Doctor’s On Sight (DOS) in Waldorf Maryland for a frame adjustment several weeks ago (June 2011). I brought two glasses in for a frame adjustment which had been previously purchased in Manhattan New York at a high-​end boutique each totaling a little over $ 400.00 (Frames, Per-​Script, Non-​scratch, Polarized — the works!). The first pair being Channel’s, and the second being Christian Dior’s.
The woman/​tech who adjusted my frame was nice and appeared to know her job well. However, within 7 minutes my Christian Dior’s which had only been worn three times (due to the sliding off my face) were SNAPPED towards the end of the right ear piece. The tech was stunned, shocked, and could not believe that this had happened. The tech expressed that the last time this had happened was five year ago and she just felt terrible, at one point I was consoling her (go figure… but I really did feel bad for her).
The tech quickly engaged her manager who worked over the next 2 ½ weeks to see if her regional manager would replace them. To my dismay they declined because their position was that they have a posted sign that states they are not responsible for damages done to frames. I do not recall seeing it when I came in, but this is their policy.
While I understand their policy and as a business owner myself respect the liability they are trying to avoid, as a potential client (no-​longer) I must now replace a pair of glasses that are discontinued and very difficult to find. Now I did find a pair on Amazon for $ 189.00 which isn’t a great deal of change to assign to an overhead expense account when you are trying to do the right thing even when your policy says it’s not necessary — but that’s just me I guess.
They declined to take that road and expressed the possibility of giving me a «deep discount» on one of their pairs. Don’t mean to be rude but they have NOTHING close to the quality you would find on Lexington Ave in New York City. Plain and simple I was taught «never to pass up an opportunity to do the right thing.»
Here is the goal and message I am trying to send in writing this review:
1.) Take your business to Lens Crafter’s or Weinstein and Associates next to Red Robin in Waldorf Maryland. They also have heated frame equipment available and may also have a similar policy but now you know (DOS) could care less if they break your glasses. Guess I took one for the team.
2.) Bad business affects more than just your bottom line, it also affects your reputation. Business Owner’s 101: Reputation is TIMELESS.
3.) What goes around, inevitably comes around. Tell me, what business owner/​regional manager wants payback in a down economy? Hummm… let’s see… NOBODY???
4.) Finally, as a business owner/​CEO even if I was wrong — I believe we always have a choice; an opportunity to make it right. Common decency should never be an afterthought. I realize that many will not agree with me and that’s fine, they are not the ones $ 400.00 or now $ 189.00 short.
In Conclusion:
Be aware of store policies and when you are treated like a «non-factor»…write a review and let everyone know about it. The full names of those employees at Doctor’s On Sight at Waldorf Maryland are withheld because they did their best to accommodate my unfortunate situation, however had I been given access to the regional manger or decision makers name, it would have been listed below in bold red letters! But like I said, what goes around comes around… hope this review helps someone out there.
Cheers!