Capital Custom Automotive

Ugh. I really hate writing reviews where I tried and tried to give the business ample opportunity. Oh well, Groupon got me on this one. They made a lot of money, but couldn’t deliver the service. It irks me when it’s obvious the owner doesn’t want to invest in a customer service rep and he tries to do it himself. SMH. Missed appts, no callbacks, then he emailed me A YEAR later saying «Hey, I just tried to call you».

I do not recommend capital custom automotive. Tyrone Crossland Jr customer service is the worst I have ever encountered. He’s quick to accept your money but once he receives it everything is down hill from there. He does not keep appointments, also if you call him he will not call you back. Instead he will text you he is busy at the moment and claim he will call you back but you will never receive a phone call or text message back. Tyrone will make every excuse of why he cant service your car and reschedule with you. Once that day comes hes nowhere to be found. Capital Custom Automotive will not even notify you that your appointment is cancelled. You have to call him numerous times a day just to receive a text message from him. Again DO NOT GET ANY SERVICE FROM THIS BUSINESS UNLESS YOU WANT TO GIVE YOUR MONEY AWAY. As what Ronell said this business seems like a scam. I wish I would have looked at Unilocal before wasting my time and money.

Do not get any service from this business. I paid to get lights installed in my vehicle and the owner Tyrone Crossland Jr said he will come to my house and install them. When the time came he did not show up. I didn’t even receive a phone call telling me that he wasn’t going to show up. He gave me an excuse of why he didn’t show up after I called him a few times. I reschedule and the same thing happened. This time it was hard to get in touch with him. I call him and he don’t answer the phone. He only will text you instead of talking to you like a owner should. I asked him for a refund and at first he said since he paid for the lights from whoever he get it from I can only get part of my money back. After telling him why I have to get part of my money for service you refused to do. He said he will send me a refund and it never happened. I got in touch with him again and he said I can just come get the money but every time I set a time and day to pick it up he cancels. This guy is unprofessional, has no integrity, and just a scam. Im not the only one this happened to. If the owner of a company is like this I don’t want to imagine what the workers are like. I wouldn’t trust them with me vehicle knowing he’s this way. Also he’s very unprofessional. I asked him for my money and he was saying the client he was supposed to get that day was not picking up his phone calls. He text me the guy number and asked me to call him or text him to see if he would answer. Of course I didn’t but that’s very unprofessional trying to have one of your customers call another because he wouldn’t answer your calls. Just don’t deal with Capital Custom Automotive unless you want to lose your money. I am taking him to court. I shouldn’t have to do that over 132.50

Had the same problem above that Ronell B. of Alexandria had with an appointment. Its been 4 months and no refund. they f****ing suck at professionalism and customer service. The owner has no regard for business and puts to shame all the othe hard working shops out there. You cannot call yourself a businessman if you cant deliver the service you are selling, just stop it. If you need a refund from this place ever 1. call your place of banking hoewever you paid and afile a complaint 2. call better business bureau and file a complaint and if all else fail 3. small claims court will always settle what you need. piss poor performance by this place because I wont call it a bsuiness

Best detailing work ive seen… hand wash not a machine. i take my car every week. willl not take my car anywhere else. thank u my car looks brand new everytime

Worst customer service experience in a while. They were unprofessional with scheduling my appointment, and it should have been a red flag from the start. I scheduled an appt for this evening at 730. When I arrived at the garage after looking for an entrance that was difficult to find in the dark, someone yelled thru the door for me to go around to the other entrance. I stated I couldn’t find it, and they said go around again, and again I said I couldn’t find the other entrance. After standing there 5 more minutes, I realized no one was coming to the explain how to find the main entrance. I got back in my car and called the number provided on the website, as well as the number I scheduled my appointment with (multiple times), and was never answered. I finally found the main door myself around 8, and when I inquired on how to get a refund of the groupon I had due to the lack of customer service I was just told to go through groupon. The gentleman I spoke with didn’t even seem to care that I was dissatisfied or that I was left standing waiting for instructions (that never came) at the wrong entrance. I even still complimented the work they do! Long story short, I would never recommend Capital Custom if you care at all about customer service, and professionalism. If you just want your car to look good and don’t care how you’re treated… by all means.

Horrible. Made an appointment on there website a week in advance for 3 pm detail. No one was there. No one picked up the phone. They text me that they don’t open till 5pm. No apologies even for wasting my time even. Poor service.