They didn’t do a site visit beforehand, which was unusual but I figured sure, whatever. It’s their business. When the cleaners arrived they said the house was too messy(ya think?) and not what was agreed upon over the phone, so they left. I thought I was very clear what my cleaning needs were over the phone. but apparently they didn’t understand what I was asking for. So now I’ve taken a rare day off of work for nothing. I’ll do what I can to clean but the whole point is that I need help. So now I have no clue if they do excellent work or poor work, but if you use their services, demand a site visit first.