Bath Planet

I would like to give zero stars, but the system demands one. So not even six months after the job had been completed, the shower leaked and flooded the kitchen below. This is what my kitchen looks like now. I also see that these guys set up a new account on Unilocal trying to get away from all the reviews. Sad!!!

My advice? Avoid these guys!
We were recently shopping around for someone who could remove an old tub and fiberglass surround, and put new, better looking ones in. (We’re on a budget here, so not doing a full bathroom remodel. The existing toilet is fine, as is the ceramic tile flooring, The sink? Eh… could be upgraded but that’s not necessary.)
Made the mistake of scheduling a «consultation» with these Bath Planet folks, only to receive the classic «hard sell». (They refused to even talk to me until my wife was also present, which should have been a red flag from the get-​go, I suppose.) Spent over 2 hours listening to their sales pitch which included videos on the salesman’s iPad and asking us to hit some of the acrylic sample material with a small hammer, to try to prove how scratch-​resistant it is. He refused to even discuss cost until the very end, instructing us to «just pick out your dream bathroom configuration first — because you can always delete things later». Also made a big deal out of all the «dangerous mold» we had behind the existing surround, implying we really HAD to get something done with it ASAP for health reasons. (The only evidence of mold is a bit of black mold you see right where the tub and the surround meet. I’m told that’s very common with these fiberglass surrounds and it’s often not a sign that there’s really any mold behind the rest of the wall when one is torn down. In any case, it’s not even the black mold that’s the dangerous type.)
At the very end? He came up with price quote around $ 14,000 to do the job! $ 14K to demo and replace a tub and surround! (Of course, they try to mask the reality of that high price by offering you financing plans and talking only about the monthly costs.)
The frustrating part is, they really do seem to offer a product that looks really nice. The BCI acrylic surrounds sold by the Bath Planet franchise appear to be some of the better ones on the market. And they pair them up with quality Kohler fixtures that compliment them well. That’s really the ONLY reason we remained patient with our salesperson through the whole ordeal. The photos of installed products and the samples we sifted through were perfectly fine.
But ultimately, we had to cancel on going with this one … and now they’re STILL calling us, trying to get our business doing other work because we briefly mentioned having those other project plans (in part of the effort to explain our need to stick to a budget on THIS project!).