Alliance Heating & Cooling Inc.

While I was out of town, I got a call from my house-​sitter that my thermostat had broken … on Labor Day. Not good. I can live without AC for a while, but my cat was lethargic and dehydrated, so I needed to either get it fixed right away or find someplace to board the cat until the apartment wasn’t meltingly hot and humid.
I called the building management company and a zillion D.C.-based repair companies first thing Tuesday when I got back, but none of them had openings. I called Alliance at around 11:30, and they said they had someone in the area with an opening between 1 and 3. That was way sooner than anyone else had promised, so I readily accepted. The dispatcher called back ten minutes later saying the guy had finished early and could be over within half an hour, if that was convenient for me. Twenty minutes later, he was there. Major points for quick response and actively trying to help me quickly.
Scott diagnosed the problem as a drain clog within about 30 seconds and had my air running again within half an hour. He also patiently answered my questions about repair and maintenance (this is my first time living in a building with central air) and provided a written quote for the routine twice-​yearly cleaning he said would prevent the problem in the future. He was polite, quick and knowledgeable, and made sure to clean up any dirty water drips that got elsewhere in the apartment.
Dropped a star because their base visit rate is $ 120, which was a little steeper than some other local places — then again, they were also the only company to actually get out here within a reasonable time frame. I was happy to pay it and am now basking in my icy air conditioned apartment!

I used to deal with various HVAC service providers for the computer rooms I managed at work so I have a pretty good idea of when I am getting good service or not. These guys are the best! They installed the HVAC’s in my condo complex when it was built and most of my neighbors use them as well. They show up when they say they will and their dispatch operator is great. They reach out to me when my periodic maintenance is due and work around my schedule. My unit has never gone out but they have replaced parts over the years and always explain why and what they are doing in laymens terms. I get the impression these people enjoy working together and that’s they type of company I like doing business with. Highly recommended!

If you need to replace your HVAC unit – do it through Alliance Heating & Cooling. They are great. Very responsive, very easy to work with. My HVAC died during a heat wave and Jeff, the owner, told me to go out and buy a portable AC unit and that he would buy it off of me for what I paid when he came out to fix my HVAC… he likes to loan them out to people who are waiting to have their HVAC serviced and didn’t have an extra one in the office to loan me at the time. Now that’s service!
His technicians were on time, very courteous and did not disturb me while the work was being done (I was working at home).
HVAC replacements can be very expensive, (and stressful to do) but Alliance Heating and Cooling told me ahead of time what the costs were and when it came time to write the check, they were no surprises.
A great company to work with…