Wakefield Transportation

Unprofessional disaster
First We left a reservation on their website. and called to confirm. They had no record, but suggested to reserve on the phone, which we did. At the very moment they were supposed to pick us up to the airport, the dispatcher called to tell us that the driver had a car accident and is almost dead sic!
They are obviously unprofessional amateurs and because of them we almost lost our flight to Europe.

I used this service to get to the Airport on a Monday morning. The driver showed up 20 minutes early, the car was clean, and the driver was overall friendly. The ride to Logan took almost 1.5 hours because of the rush — but all in all it was a good experience.
Based on this rather pleasant experience I decided to use them again for the ride from the Airport to my house. Oh boy — what was I thinking?
I called them the morning of my PM arrival, gave them my cell phone number, my drop off address as well as my flight number. Once my flight got in (almost an hour late) I got my bag and called them as requested. I was told to head upstairs to the departures gate and wait for my driver.
After 25 minutes of standing outside in the freezing cold I decided to call and see where my car was at. I was quite stunned when I was told that my driver had picked up another person instead! They had my cell phone, they had my name and my address, yet they decided to drive another person instead! After I voiced my disappointment they offered to send another car.
There are so many things wrong with how this place does business but making your customer stand in the cold for 30 minutes after a 6 hour flight, and leaving them stranded when all they want is to get home is probably not a way to attract more customers.