Gone to the Dogs

Customer service oriented!
Merchandise is high quality but at affordable prices.
Staff is pleasant and provide a complete knowledge of their products. They also are very good at providing you with suggestions on your pets needs.

I can always count on Gone to the Dogs for help. They know there stuff about food, toys, treats and accessories. They have special ordered leashes & collars and they have gone out of there way to make sure its perfect. Gina and her staff are great!

My dogs and I love gone to the dogs! The staff is great and my dogs love the bully sticks! Gone to the dogs has great deals!

This store is super cute. Has everything u need. Things petco doesnt sell. Gina the owner is a very nice lady!!! Highly recommend

I just realized I haven’t been to Gone to the Dogs in quite a while even though it’s literally 1 minute from my house and here’s why.
The last time I took my dog there, one of the employee’s children was hanging out there. That’s all well and good, I mean, any dog who goes to a place like that has have a certain level of obedience/​friendliness. And my dog does, except, little children unnerve him. I don’t know if it’s their tiny appendages or how close they are to his size, but he just gets freaked out (and nothing else bothers him, seriously, a bomb could drop next to our house and he wouldn’t flinch).
Ack, I’m digressing.
While my pup and I were there, the little child tried to approach him and he avoided it. several times, good dog. Now, this should have been enough for the employee to tell her child to leave the puppy alone. But, she didn’t. And while I was at the check-​out, trying to get the F out of there before my dog lost his s^*t, the little child came right back up to him and crouched down to his level and my dog finally cracked and started barking/​growling at the kid. The kid seemed unfazed, as did the employee. But, my happy go lucky trip to the doggy store ended on a sour note of embarrassment and stress. And I haven’t been back since out of fear that the child will be there again. (and they don’t have anything I absolutely need that would warrant a trip there without the pooch.)
So, overall, it’s a nice store, their food choices are lacking and not all are the best quality but they have lots of cute toys and such. I just won’t be back, especially since there are tons of other stores in the area that my dog loves to shop at without worrying about tiny people bothering him.

My husband found this boutique when we were searching a place that sold specialized dog food, as well as well-​made dog sweaters approximately 2+ years ago for our first dog. We had visited other stores in the area but were put off by the high prices and the shoddy food/​clothing selections. Our puppy really had a hard time the first year with stomach issues, so it was important to find a brand of food our vet recommended. Surprisingly, Gone to the Dogs was exceptional in both food selection (s) and clothing — even the toys are better made than most places offer — and the owner, Gina, and her mother, Kay, were more than helpful in guiding us to finding just what we needed and if they didn’t have an item in stock (or didn’t carry it in-​store) they’d offer to special order and call when it arrived at a reasonable price.
I know I’m waxing poetic about GTD (I honestly love this place), but I’d be remiss in not mentioning that the one (and only) time we had an issue with a product Gina gladly offered a discount for another item. (Had to bring this up because of another customer’s negative posting) I admit to buying items that didn’t work out for our dogs but knew that returning wasn’t an option and was okay with this… lesson learned and a bit poorer. HA I
As our dog family grew to two, I have to say the last couple of years of visiting more than a few times a month has endeared Gina and Kay to our family and we would be lost without the shop! Sound advice is plentiful, as is a good sample treat with a head rub for our dogs every visit and the doggy bakery (birthday cakes, cookies, etc.) is like no other!
Honestly, the bottom line is that there is no other place like this in the Wakefield area. The prices are reasonable, quality & selection of products amazing, customer service outstanding.

I puchased a deer antler for my choc lab last week. She sniffed it and wanted nothing to do with it. I went back to the store today to exchange for something different. I was told that I could not for hygine reasons. I nicely explained that my dog had not put it in her mouth but she did not seem to believe me. If you think about it, if she liked it and had put it in her mouth why would I return it? The owner nicely said that she would give me a discount on another item, I advised I would not spend more money in a store that would not take an exchange really??? I also advised that I would let my other dog friend owners of my experience. I was unaware that this item was not able to be exchanged. It was on the receipt but you do not see that until after it is purchased. I also did not realize that it was considered a food item. I should have been advised of this prior to the purchase as I most likely would not have purchased and that may be why they do not tell you that. Also after I read the receipt it does say that all merchandise can only be exhanged and not refunded, I typically do not buy from stores that have this policy as I find it a bit odd.
I am sure by this info it is obvious that I will not return.
Thanks for listening. Hopefully the bad taste in my mouth will not be there long!