Enterprise Rent-A-Car

I just dropped off a 2-​day rental here this morning (picked up from the Saugus location). The first thing I noticed when I arrived was they were actually open and ready for business a couple minutes before the official opening time of 9am.
The office was clean and organized, and two people behind the counter were friendly and professional. I was in and out in under five minutes – I wish rental offices at airports could be that efficient.
I’ve been renting from Enterprise for years. If I need to get a local rental again, it will be from this location.

Had to use these guys twice recently and everything went off without a hitch.

Update:
Enterprise smartly monitors social media and contacted me about my review. Shortly thereafter the area manager in charge of Wakefield contacted me as well. He acknowledged the mistakes that were made in my case and assured me that more training would take place to correct the problem. The training would focus on communication (which failed in my case) and giving every customer the special treatment they deserve. I have bumped my one star to three, and I’ll give them another chance. If the next rental goes better I’ll bump them even higher.
Original review:
TERRIBLE SERVICE! STAY FAR AWAY!
This used to be a well run shop, about a year ago. Now it is run by rookies. I am a plus member (which apparently means nothing), and reserved a luxury car there for yesterday. When I arrived for pickup (on time), they told me all they had was one standard-​sized car. Instead of telling me to take it because it might be my last chance, they said they would search for a luxury and call me later. They never called back, and I called them an hour before closing to find out they had NO CARS AVAILABLE AT ALL. I was stuck without a car, and on top of that they tried to pin the blame on me for not checking availability over the phone before booking. The guys who used to run the shop would have driven to Logan personally to get me a car. What a shame!