AM Cleaning Service Inc

AM Cleaning has been cleaning my home for over 4 years. Talk about professional and punctual. I love walking into my house after the ladies come in to the smell of cleanliness.
If you are looking for reliable, trustworthy, and immaculate cleanings then this company rocks.

Be warned — If you are looking for wonderful customer service — this is NOT your place and would avoid at all cost using this service, as it is a waste, money, time, and energy.
My experience:
After purchasing a Groupon with this company I set an appointment for a Thursday at 10:30am. At 11 am on the day of the appointment I called the company for a status check, as there wasn’t any sign of anyone, no calls from the company, and the weather wasn’t the greatest that morning.
Rudely and seeming a bit put off that I even called, was informed that it would be another 45 minutes as the cleaner was just leaving last site, needed to stop by company for supplies then would be on her way since the weather was bad. I expressed a bit of frustration, as I knew the weather was bad but there hasn’t been any contact on their end informing me that they were running late and now have to wait another 45 minutes was upsetting as I had taken time off of work to arrange this.
In a very patronizing tone she responded, «Honey, you should be happy we are evening coming». Shocked I continued the conversation asking if this would reduce the service charge, as it would now be over an hour for someone to arrive which she stated condescendingly «honey you are already getting a discount with your Groupon and the service you are receiving is worth so much more. [Mind you this was for an empty studio apartment I just moved out of and was looking for a quick/​final clean]. She then added «you know honey, I can’t control the weather»
After the next 50 minutes went by — I tried calling again only to receive the voicemail to which I left message asking for an update. After no response and another 15 minutes passing — called again only to receive voicemail.
Finally after two and half hours after scheduled appointment someone showed up to, which I informed that I am canceling the service and didn’t appreciate the service, I received. I still have not heard anything from them.
Am Cleaning Service, I agree with you 100% — you can not control the weather, however you can control your costumer service and actually calling your costumers when you are running late — or even apologize.
I ended up calling Groupon and explained the situation to which they responded with a full reimbursement.

I purchased a Groupon for 3 cleanings from AM Cleaning. The beginning was a bit bumpy, I’ll admit. It was a bit of a challenge to get that first appointment scheduled. Phone tag, having to schedule a number of weeks out, that sort of thing.
The good news is – the cleaners are great! I’ve had all 3 cleanings at this point, each time different women, and in each case, I’ve been happy with the results. They are both efficient and thorough. And more good news – once you’re a client, the communication with Ann Marie seems to get easier. For example, one time the women arrived 45 mins late (I doubt it was their fault), so I had to reschedule. A quick text message was all it took, and they were scheduled to come back a few days later.
I’ve based my rating on my ongoing experience with communication, scheduling and the quality of the work rather than on the initial communication. I’m starting to understand that, more often than not, whether it be housecleaning, spa treatment or mani pedis, the booking of a service that I buy from Groupon et al is probably not going to be that satisfying. So I’m not going to hold that against AM Cleaning. The company provides a good solid cleaning service.

I purchased a 4 hour for $ 99 voucher from Living Social on May 15^th. I called that day and explained I needed cleaning before June 1^st for a new tenant move-​in date. The owner of the business told me she couldn’t schedule a cleaning until the deal had run and to call back after 6 days, but that she could probably fit me in on May 30^th. I called back on May 22^nd and left a message reminding her of our conversation the week before and didn’t receive a call back. I called again a few days later, left another message reminding the owner of my time constraints and that I had called 3 or 4 times and finally received a call back (to which the owner made a point to tell me I had only called 3 times). To my disappointment the earliest she could schedule an appointment was for June 25^th. I told her I needed it for a move-​in/​tenant situation and she said that was the best she could do. She said 4 hours was a tough time frame to fill because it’s such a long block of time, but that they start early in the day, between 7 – 7:30 am and she could have 2 girls there, at 2 hours each, on June 25^th. She told me she would contact me a week ahead of time to finalize the details (an additional travel fee for my town, would I need to be present, etc.) and if I didn’t hear from her because she gets busy to call her instead. I didn’t hear from her the week prior, so I called on Friday, June 22^nd and got the answering maching which stated that the office was closed for a week on vacation, but all cleanings were continued as scheduled and the office would re-​open on June 25^th at 7am. I left a message stating I was calling about my appoinment scheduled for June 25^th for 7 – 7:30am, as I was told to touch base, and that I wasn’t sure about the protocol, but that I would leave the door open and would meet them there at the scheduled time. I left my number and told them to call with any questions. I arrived at my unit at 7:15am on June 25^th and no cleaners were there. At 7:40 I called and left a message asking when the cleaners were due to arrive. At 8:03 I called and left another message stating the urgency for the need for cleaners as tenants were moving in that week (the previous tenants for June 1^st did not move in– luckily) and if I did not get a call back I would have to schedule a cleaning with a different company. I did not receive a call back and called multiple cleaning companies until I found one that was able to come in the next day for a complete clean. I called AM Cleaning at 8:24am and left a message canceling my appointment, if, infact, there was one still scheduled, and stated I was dissatisfied with my experience and would be requesting a refund on my voucher. On my way out the door, at approximately 8:45am, two women showed up stating they were from AM Cleaning and that they were scheduled for 9am. I told them I’m sorry, but I had canceled the appointment because they were due at 7 and I hadn’t heard from anyone, plus I had hired someone else. One of the women said that wasn’t surprising, her boss (the owner) did this often and she hoped I got my money back. I received a call within the next 10 minutes from the owner, she left a message stating she received my 3 messages and spoke to her employees and that she had me scheduled for 9am. She never apologized or offered to reschedule, which I wouldn’t have wanted anyway.
I did receive an email confirming a refund for my voucher, so I’ll continue to use Living Social, but I would definitely not recommend using AM Cleaning.
(I especially can’t believe how similar my story is to the previous post on Unilocal — I wish I had read this before purchasing at all!)

I ordered a voucher off
for 3 hours of house cleaning from this company for $ 99. When I was finally able to get in contact with someone after leaving 3 voicemails I was able to set up a cleaning for a date about a month and a half after I purchased a voucher. Two cleaning ladies were supposed to show up at 12:30 and stay for 1 hour and 30 minutes which would have given me 3 man hours, which was fine by me. The problem is not only were the cleaning ladies over 2 hours late, they also only stayed for an hour giving me a total of two hours of cleaning. So I wasted my day off waiting for these women to show up, then they didn’t even hold up their end of the bargain and clean for 3 hours. If I only wanted 2 hours of cleaning I would have bought the cheaper voucher for 2 hours.