128 Volvo

Let me just say, these guys are as good as it gets. I’ve had my volvo v70 serviced here and my daughter has had her s60 serviced here as well. Dave Patti, Parts and Service Director, is the best and a real straight up kind of guy you can depend on. Also, Fred Iapicca, Service Advisor is the best as well. If you go there, look up these two guys. They are honest, dependable and people you can trust. You can’t go wrong.

I asked Bob via email if they do zero down and 0.0% APR. he replied back that they do this all the time. When I drove the 20 miles down to Volvo he told me that they do zero down but not 0 percent financing. I was annoyed but ended up buying the car anyways. I’ve had the car for two years (used Volvo XC 60) and have spent just over $ 3000 on repairs. Yup I’m averaging $ 1500/​year in service. Avoid 128 Volvo.

Purchased a Volvo XC90 in April– after dropping it off I don’t know how many times and constantly being in a rental– for squeaky brakes– come June I finally decided to give up! I adore volvos! They are safe. They are a nice looking car but this was just so discouraging. It is nearly September and I still every time I step on my brakes get a loud squeak! The worst part was that every time I dropped it off everyone at 128 told me they never heard it. After not having a new car in 7 years this was such a terrible experience. I would never go back. This is my third Volvo but my first experience with 128. I even made a video of the squeaking. I suppose I should have taken them for a ride and driven and showed them myself. It is so loud! Every time I drive people turn and look– not the kind of looks you want in your new car. Very very disappointed. Live and learn. I just can’t keep asking them to look at it and getting the same results. It’s a waste of my life! I should have tried a different Volvo dealership.

I’ve been told that when your car is truly hurting, you head to the dealer. There, the expense is far higher, but at least your car gets fixed.
If only that were the case.
I’ll spare you the boring details, but sufficed to say, an engine stalling issue that was supposedly fixed reappeared less than five miles later on the road (on a highway, mind you). While 128 Volvo were reasonable when haggling over the second repair cost, it shouldn’t have ever happened to begin with. Scant consolation for a job that wasn’t done properly.
I will not be back.

Going to buy my fourth car from 128 Volvo this week. everyone there from the receptionist to the salesman to the service department are so helpful and very friendly and knowledgeable. I have received the best deals there consistently and Their poster sale service is unparalleled.

I found a great price on a 2008/​low milage CX90 on the internet at this dealer. It was a bit of a trek to get there, but very worth it. The salesman, Tom, was extremely helpful and accommodating without being pushy. He was informative and entertaining. The finance guy was also thorough and found the best warranty for us. They gave us a fair trade –in allowance. Tom went out of his way to get us into the vehicle and on our way in a minimum of time. When we did go pick up the SUV after it was detailed, we discovered many «surprises». They had put brand new tires on it, there were new weather rubber mats, and Tom found that we DID have Sirius radio. He even found the number so that it could be transferred easily. Of course, we took it to our own mechanic to get an objective opinion as I’m cautious when buying a used car. There were a few problems, but nothing that was not to be expected. The brakes were 60% worn, but upon notifying this dealer, they are going to fix it. We haven’t dealt with the service department yet, but I would trust it would be consistent with this experience so far. This has been, by far, the best car buying episode I have ever had (and I have had many). I can’t understand the poor reviews. We recommend this business highly and will use them again when/​if needed. It was a pleasure.

I’ve had a number of years of experience with 128 Volvo and can’t say there’s anything positive that’s stood out, but I can say there is plenty of negative.
All four interactions with their sales staff have been horrible. The first interaction had one sales person having a little «meltdown» while talking to me and another sales person coming to his rescue… «don’t worry about him, I can help you.»
The second interaction with a sales person was when I found an item in their inventory I wanted to purchase. There was a lot of haggling and eye rolling from the sales person while I was exploring price. Finally, in disgust, he said, «I’ve just removed snow from 100 cars and I’m tired, so yes, I accept your offer.»
The third interaction was when I went to pick up the car. Someone in the dealership vandalized the car right in the showroom! The sales person said, «mind waiting in the seating area while I sort this out?» Clearly there were some shady activities going on in the place and he had seen it before.
The fourth interaction was recently when I, against my better judgement, called to inquire the price of a specific stock item. I called and asked for their best sales person. My question was simple: «For stock # x, what is the price?» Three followup call backs from the sales person (from some random cell phone number) with plenty of the «sure is a nice day, isn’t it?» talk and still no price. Finally, a call back, «Yes, that will be in the low to mid 30s, in fact, it will be 35 and change.» What the?
So, all four interactions made me feel like I needed to take a shower immediately after, even over the phone.
Never, never again will I even think of doing business with this horrible organization.

I purchase a used 2010 S80. After massive haggling, I agreed to purchase the car after they fixed the unbalanced rim and install the 2010 navigation disc that was missing. They ended up order the disc, but have me a 2009 disc which of course was a year older outdated and it took 5 trip back to the dealership to fix my tire problem to straighten the rims.
but… it wasn’t’ fixed. Here is the PROBLEM. They put cheap Chinese made tires on their CPO and used cars. On my car, the installed hifly hf805 tires, which run around $ 60 at your local dealer if they order them. (128 Volvo charged me $ 120 — jeeeezzz) They are loud, and give the car a rough ride. Anyway, the car rode horrible. I brought my car to another Volvo Dealership (
) and they told me that they never heard of those tires and would never put those on a car that they sell. Anyways, after 8 months of driving on the tires, they finally wore out and I invested in some great tire. End result, the car drive great! Very little noise.
If you find a car there, but it there, but service somewhere else. Yucky!

I had my 2006 s60 serviced there. I worked with Dave Pati in the service department. Even thou I did not purchase my car from them they were so nice and honest about the repairs I needed. I had my car at to other dealers prior to go to 128 and they all wanted 2500.00 to do a whirring repair. Come to find out it didn’t need the repair and they fixed my problem for a third the cost. I know I will always bring my car to Dave in service.

Wow, are these guys bad. Holy moly. I wonder how they are still in business.
To start with, they sold us a car which leaked. A certified pre-​owned XC 60 SUV. We took it back, they said they fixed it but it leaked again. Second time around the leaking stopped, but after about a year the car had a moldy smell and after a quick home test that was positive for the presence of mold they took the car back.
We traded the XC for a sedan with high mileage but it was a car we only needed for a few months due to a planned relocation to the West Coast. They promised to buy the sedan back from us but when the time came to do so they offered us one price, then dropped that number by a grand when we came in to drop off the car, then completely bailed on the deal and refused to buy the car back at the price they offered only an hour prior.
Everything you’re heard about sleazy car sales operations can be found here in one convenient location!
Stay away.

I brought my 2005 volvo v70r to this shop for repair many times and left thinking my car was getting great service until that terrible day when after paying over $ 3000 for a regular maintenance and a few other minor maintenance issues and putting on my winter tires (nord frost 5). I left the car there for a week for everything to be done. After I got the car back, I noticed that the alignment seemed off while driving at higher speeds. I took the car back they now told me that I had a bent rim. Mind you I had just paid over $ 3000 for service including alignment and this was not brought to my attention. The car never drove the same. Well after winter one of my tires appeared to have a slow leak so I stopped by sullivan’s tires which I where I bought my all season tires to have them take a look and they informed me that I still had my winter tires on, Nord frost 3 and the one with the plug was leaking. WAIT NORD FROST 3! I had Nord Frost 5 tires that I took into volvo. I called Volvo after what has now been several months to complain and the guy tells me that maybe sullivan switched my tires. I informed him that my Nord Frost 5 tires sat in my garage until I brought them to 128 volvo to be placed on the car. Nord Frost tires are not very common and I know what tires I had on the car considering after I had blown one, I called them to ask them how I could aquire one and they searched and said it was too difficult to find. I finally found one. So my point is I am well aware of what tires I brought into 128. These guys took my Nord Frost 5’s and replaced them with 3’s and one was plugged on top of it. I will never trust these guys to ever do work on my car again. Now I am skeptical of any and all work they had done on my car prior. It always appears that something was always going wrong with the car after a routine maintenance and I had to call back and inquire why the car wasn’t running right. RUN THE OTHER WAY TO ANOTHER SHOP! This shop cannot be trusted to do a decent repair, not cheat you outta your hard earned cash and switch your good TIRES for a plugged run down piece of crap.

Bought a 2012 used car last week and had a very good experience overall. Bob was very helpful and pretty straightforward when negotiating the price. It probably helped that I had done a lot of research in advance and knew what was fair and what was not. The car was delivered on the agreed day, even though we had 1 – 2 days of delay with the paperwork.
It is a little far away if you live in Boston/​Cambridge (25 minutes drive), but not as far as other Volvo dealers.
Only reason why I don’t give it 5 stars is that when we drove-​off the dealership the car had about 150 extra miles on, compared with what it had when we test-​drove it and made a deposit. No one said anything about it, and we realized this after we left the dealership. Maybe there was a good reason for the trip, but we weren’t told anything. Not a deal-​breaker, just not 5 stars.
I overall recommend the dealership and Bob in particular, but as with any car purchase anywhere in the world, do your homework before visiting!

This review will be a 4 year work in progress. Here’s the start:
I worked with Dave @ 128 Volvo; he’s an affable guy who appears to know the business of selling cars. Schmooze aside, I made it easy for him; he really didn’t need to offer up the sales pitch as I knew what I wanted, what I wanted to pay — in fact, I had previously done a little reconnaissance and scouted out the cars I thought would be my options (an S80 or S60). I finagled a deal on a 2012 Volvo S60 T5 with nav and just about everything else. (I suppose some people believe it when dealers say that they’re «throwing in» a set of floor mats. For the record, I know that I paid for them.)
Nicer car dealerships are usually more accommodating when it comes to picking up, dropping off customer cars and lending loaner cars. True to this, Dave has earned points for his helpfulness. He kindly picked the car up and dropped it back of at my office so they could sort out a few things I wanted done. Lastly, I did get a nice thank you note in the mail as well — a small but classy touch.
If you’re shopping for a car — any car — do your homework and know what you’re getting into; literally and figuratively. The experience will be as good as you allow it to be; If you hold the reigns firmly a dealer will follow your lead. If you let them go, well, you’ll be hit with every low, wet branch imaginable.
Stay tuned for my service experience. (Incidentally I like the new car very much — less than 5k on it so far — traded in a 2003 BMW 325 iT wagon which I thoroughly enjoyed).
¹⁄₁₅ Nuffs enuff. Traded car in on another brand. The service team here are great. everyone else I’ve talked to loves their Volvo maybe I just got a bad one.
UPDATE 4÷7÷14
Car. From. Hell. The service staff are all terrific. I can say this as I’ve been to the dealership almost monthly after having purchasing my Volvo. While the car is perhaps less reliable than an old Alfa Romeo, each time I have a problem the service staff are apologetic, quick to retrieve my oft-​malfunctioning car and provide we with a loaner. So, as far as customer service goes, they’re great to deal with.
As far as my Volvo goes, here’s what I’ve experienced:
⁷⁄₁₄ turn the car on and the radio instantly and automatically turns on at maximum volume. Volume knob unresponsive until about 10 seconds after car turns on.
⁴⁄₁₄ mystery rock on mass ave lodges itself in the brake caliper bringing the car to a grinding halt at an intersection besieged by window washing crack heads. Yet another design flaw?
³⁄₁₄ New climate control system installed due to malfunctioning system
²⁄₁₄ New electrical system and software upgrade after dashboard fries
¹⁄₁₄ Pothole destroys front right wheel in rainstorm — discovery that Volvos apparently don’t come with spare tires anymore… car back to the dealership after repairs due to misaligned steering wheel and other misc issues.
¹²⁄₁₃ Sunroof weatherstrip peels off of headliner
¹¹⁄₁₂ Back to dealer for starter software upgrade — ignition system replacement.

Absolute worse customer service department in New England. I have bought 3 Fords from Stoneham Ford, excellent experiences on all accounts. I bought my first Volvo from 128 and they were notorious for losing my paperwork and keys when I picked it up for service. I bought my second Volvo at Lovering Volvo of Nashua. By far a better experience in Customer Service. The 128 service and waiting areas are dark and dismal as well. I feel like I am in a ghost town when I have to wait for my car. I went their today for a simple inspection, and I was never told how long it would be. An hour later, I had to go hunting for my car. When I complained, I was asked to get my car and paperwork and LEAVE! The charming lady in the customer service department flipped me off and laughed at me as I was leaving.

My wife and I were looking for a pre-​owned Volvo SUV and went in to 128 Volvo to look at them despite all the bad reviews. I really didn’t think I would receive bad treatment, after all, I was ready to buy something that day if I could find what I was looking for.
Then I met Doug. His card says Sales Manager but, the only thing he managed to do was loose a sale. In case you read this and still decide to try them out, he sort of looks like George Carlin only he is not at all funny. Instead, he is argumentative and condescending. I have been in Sales for a while and he has got to be the worst salesman I have ever seen.
Anyway, we had found a car at Dalzell Volvo in Dedham and worked with Stu. We just wanted to make sure we looked at all our options. Everything Doug told me would never happen in terms of price, mileage, condition… we got at Dalzell. After walking out the door, we made a final offer at Dalzell and bought our new car within about an hour of wasting our time with Doug. Take this for what it’s worth and to answer Doug’s question:
If we were so ready to buy then why didn’t we buy the car at Dalzell… we DID!

Two weeks ago I purchased Volvo S80 2011. I dealt with Bob and Mike the business manager. They were very helpful and everything went smoothly. Thank you for all your help. In short, I got a fair deal but most important they helped me to finalize the sale.
I recommend 128 Volvo, and ask for Bob internet sale specialist. Thanks Sarkis.

The princess and I had the pleasure of dealing with these salesmen for her very first car purchase. Excellent selection of both new and used (steven was very patient and helpful). She knew what she wanted, but we still putzed around with several choices before she focused on her baby. A navy Blue XC90 with all the goodies. Negotiations went well, with no hostility (which she handled btw) and she got exactly what she wanted, for the price she wanted.
After checking out prior reviews, I’m not sure if my presence was enough of a reason, but they treated my wife fairly and pleasantly. I’m sorry the others didn’t have the experience we did as when I upgrade mine I’ll be returning to this dealership.

5 Stars to the Best Volvo Service Department! David Patti deserves all the awards in the industry. Mr. Patti’s service department is prompt, courteous, professional, and a pleasure to work with. Better than any other Volvo dealership service department in the State! Bring your Volvo here!

I think the service and sales are great at this dealership although I’m a man and according to the last review, that’s what you need to be to get good service. HA!

This place completely disrespects women. My g.f. on a fact finding mission ONLY at the dealership was told very clearly «to bring your boyfriend back and then we can talk numbers.» He was otherwise pretty rude and disagreeable. But be sure that no one will get a positive recommendation from us about this place! How rude!