Wake Forest Family Physicians

This place is close to my new home and I needed a quick physical for work. Went in and was greeted by a very nice receptionist, saw a great, caring, welcoming nurse and seen by Dr. Patel. He was great, seems laid back, yet thorough in his care… seems genuine, which is hard to come by these days. I will be going back.
The only reason it’s not 5 stars is that the place could use some updating (new paint job on the walls, new fixtures, etc). It looks a tad dated which some people may equate to dirty.

I have been to this practice utilizing their services as my primary care physician since I moved to Wake Forest. I wish I had a better reason to have chosen them other than that I am a huge Duke fan and they are affiliated with Duke and are 5 minutes from my house. Oh well…
I wish the nurses could treat you because they were the best at this location. Every nurse I have ever spoken to or dealt with has been kind and compassionate– especially when you go in feeling like death when the flu got you, despite having received the flu shot. My dr, Dr. Solliman was good, she didn’t ever spend a lot of time with me as this place is overbooked all day. I usually had to wait at least 30 minutes to be called back to the back, then 15 – 20 to be seen by the dr.
What brings me to leaving this practice is that I called this morning to make my annual checkup appt and was told that my Dr. left the practice. Like the other reviewers, I was shocked I could not at least get a call re: this. I do not like going from dr to dr so I am at a crossroads of wondering if I should leave this less that par office to find another dr or keep my records here and feel like cattle when I go in and wait to be shuffled to the back, etc.
I’m not happy. I hope that they get their crap together soon or they will be losing a lot more patients as seen by the Unilocal reviews here.

Great experience on my very first visit. From the person I spoke with on my initial phone call, to the receptionist, to the nurse, to the x-​ray technician, to the lab tech, to the actual doctor everyone was professional and very friendly.
Everyone seems to really care about the customer experience. They all act like they really love their jobs and enjoy helping people.
Dr Troiano is great and gives you a good feeling that his diagnosis and advice is rock solid. Wake Forest Family Physicians and Dr Troiano will be taking care of all my future health care needs!

The physicians within this group has recently changed practices & we did not receive any notification. As loyal, long-​time (10 year) patients at this practice, my wife and I were shocked to learn of this change only after she called to schedule an appointment for a routine check-​up. Whereas this doesn’t impact the medicine practiced by our physicians, it greatly dilutes our confidence in their business services — which were always on-​target.
It was only after some researching on our behalf did we realize to where the providers had relocated.
We have not yet made a new appointment amidst re-​consideration potential of a new provider elsewhere. Another update is sure to follow…

I have been visiting this office (Dr. Tang) for several years now. The front desk staff can be slow in responding at times but overall the service is fast and friendly and the physicians are very knowledgeable. The staff at this location has helped me out several times in a pinch.
On one occasion I needed a copy of an x ray for an appointment the following morning and called at 4pm. I got an answering machine and left a message knowing that I had missed the time frame but was called back immediately by a staff member. She informed me that she happened to hear the message and knew it was important so she wanted to call and let me know they would make the copy available for me to pick up the next morning.
Most recently I have had difficulties with a specific provider to which I was referred. This office has a separate referral coordinator which handles these types of situations and was very friendly and helpful even apologizing profusely for something that was not her fault and over which she had no control. In addition to speeding up the response I received from the referral she offered to refer me to a different provider if it would make me more comfortable.
As an added benefit all records are securely maintained online. When an appointment is made, you will receive an email reminder about the appointment. You will also receive a login to your health portal which allows you to see the results of any labs or procedures. Often these results will be accompanied by an annotation from the doctor explaining what the results mean and whether follow up is necessary. This office is also a member of the Duke Medical network and other offices within this network are able to also see your results on line which makes it very convenient when you are referred to a specialist (they have instant access to the history, tests, and diagnosis that led to your referral).
The office also includes lab and x ray facilities (not just in the building, actually located in the office itself) so virtually any tests ordered can be completed within the same trip in the convenience of one location.
Very pleased with the level of care and service provided by the staff here and would recommend them to anybody and everybody.