Upon the Rock Granite & Marble

Bottom line: Poor Service, Poor Job,
I’m a big supporter of locally-​owned, small businesses, however this company was a huge disappointment. I made a morning appointment so that the countertops could be measured before going to work. That morning no one showed up as scheduled. When I called Becky, at the office, she said that she couldn’t find my phone number to inform me that they could not measure my countertops as scheduled, because one of their workers called in sick. That should have been my first clue… But again– I wanted to support local, small business, so I rescheduled…
In June 2013, they tore out the existing countertop and in doing so a portion of the side panel on one of the lower cabinets was damaged. I sent a picture to the owners and they informed me to contact Kitchens and More and that Kitchens and More would replace the side panel. That’s it no more follow-​up, nothing–
Kitchens and More had to order a side panel and because they were busy with other jobs could not schedule to fix my cabinet until 7:30am, 1÷21÷2014. No one showed up at 7:30 — when I called Kitchens and More, they said they had tried calling me to confirm the appointment, using the phone number provided by Upon the Rock and no one answered. Of course, Upon the Rock gave them the wrong number! Seems strange since I gave Upon the Rock my phone number and email in order to get the estimate for the services…
I would never recommend this company.

We had Upon the Rock guide us through our granite purchase and installation over 1 year ago. This was our first experience with the selection and purchase of granite. From the time we met Amy and Becky, we felt we had the best working for us. They were both very knowledgeable about the products, and were able to direct us to exactly what we wanted. As I said our granite has been installed in our kitchen and master bathroom for over a year, we could not be happier with our decisions. We love it. Thanks to Amy and Becky.