Enterprise Rent-A-Car

What do you get when your bride is involved in a hit and run (damn deer ran off and got away) and the insurance company takes care of everything for you? Decent service and an okay ride while the family car is being repaired. In and out quickly in a nearly new car in very good shape.
Since the ins. co was paying for everything, we didn’t do any upgrades. The car wasn’t anything special nor was it going to break any land speed records — but it was better than basic transportation.

Enterprise out of Wake Forest always gives us the best service and car rentals. We will never look anywhere else for a rental car!

So i have been back twice since the last review and what a difference. No lines, service was terrific, and i was in and out of there quickly with a car perfect for our trip. I am dealing with a temporary handicap and they couldn’t have been more helpful.

I had an issue with a vehicle I received from another location. I was promised a specific vehicle would be put on hold for me and when I arrived, the vehicle was not the same. I took it home as I was in a rush and noticed the next day that the tags were expired. When I called to inform them, a women who claimed to be the manager told me that I would not receive a ticket if pulled over. This infuriated me. Not only did this women lie about being a manager at the location, but I don’t think it is in any way great customer service to tell me that it’s ok if I get pulled over because I «won’t receive a ticket.» The real manager of this location eventually had someone bring me a new car but this vehicle smelled like cigarette smoke.
I had no choice in rental companies at this time but after this experience I will not rent with Enterprise again. I had a total of three vehicles in less than 48 hours. It was very discouraging.

We called days before we needed a truck to reserve one. We were on a tight schedule and needed it first thing in the morning. We were told we could pick up the truck at 8am, first thing in the morning. Well when we got there, there was NO truck. NO truck at 8am like we were told. They had to go all the way to the airport pick up a truck and drive it back. This put us way behind our tight schedule. Not to mention we had to have the truck back by a certain time though they were behind on ensuring we had the truck first thing in the morning.

Excellent service.
I was greeted and helped with my reservation promptly and with awesome professionalism. Both on the day of pick up and drop off the process was easy and quick.
I wish that there was more selection when it comes to cars but being that this was not at an airport I was not too disappointed.

Rented full sized cars from here twice, purely because it’s the closest to my home.
The first car had tire pressure warning lights as soon as I drove it a few miles. They blamed it on the change in temps, but it was 25PSI all around and I’ve personally never observed the change to autumn to drop all four tires on a car drop by 10PSI.
No big deal, $ 1 in maintenance might help someone ahead of me, I paid it forward.
Rental #2 was a Chevy Impala that had definitely seen better days. The longer in it that I spent (on a painfully long road trip to Knoxville and back) the more I noticed:
Splatter and a thick film of pollutant on the *inside* of the windshield, sticky steering wheel, fitlhy black (supposed to be gray) footwell carpets, saw 2 ants crawling around on the console, white dog hair, stale smell from the vents, and 36K miles on the odometer.
Upon return, I relayed just some of this feedback when it was solicited, but I received the impression that the staff weren’t surprised.
It almost seemed like I was the one being picky, so I asked about whether they even had any nicer/​newer cars and I was told that they were «basically the overspill from the airport». Which, while annoying it its realization, I found a helpful and candid guide in letting me be absolutely sure about never renting from here again.
To add insult to injury, the person that went outside to check the car, insisted that the hood had been dented and had two of the women in the office go out to double check while I waited for my receipt and while my family waited outside.
Apparently it was how the light was hitting the hood. It is a dimly lit facility.
When this was finally decided (as the agent pulled around the back to look under the light) and I finally got my receipt, a couple strolled in and the guy was a walk-​in that sounded like come straight from the mountains, like I had, as I could barely understand his dialect.
That sounded about right.
Bottom line: rent here, if you want to drive an airport hand-​me-​down, trickle down rolling stock to the proletariat, from the airport business man, who is «going pro» (National Franchise quote).
You will be roughing it, but based upon the exact same price point as the people pay at the airport, for the newer rolling stock.
The only benefit here, is the «we’ll pick you up» service, which I didn’t need.

Everyone at this location was great to work with and very friendly! Highly Recommend!

I called this morning to reserve a pick up truck and spoke to Ryan. My goodness you would have thought that I was calling him asking him to donate money to a terrorist orginization. I asked him if he had a pick up truck available. He said no. No harm no foul. Then I asked if there were any alternatives. He said no we do not have any alternative pick up trucks. I then said do you have an alternative like a cargo van, SUV or minivan. He says they do not have anything like that on the lot. I asked him why the online system says that they do, he says the online system is wrong. I then ask if he would call other Enterprises to see if they have any in stock, he says that he can not read their systems, nor does he offer to call or even ask if he can provide me with their number. I guess in 2010, customer service has officially went bankrupt! A big disappointment and a local customer that will never shop there again.