Crossroads Nissan of Wake Forest

My family purchased a vehicle here last night, two nights in a row we showed up within 30 minutes of closing, despite our late arrival the staff was very friendly and courteous. Skip in the sales department is a first rate saleman. We found a vehicle we love and were able to make a deal we found to be fair.

Had a great experience buying a new 2015 Nissan Rogue from this dealership. I had been shopping around with multiple other Nissan dealers in the Triangle that gave me the runaround and promised me deals to get me in there then changed the terms.
Carlos was upfront with me about what they could do and how they could be competitive with the other offers I had for a Rogue with the features we desired.
The even called in to check on us 6 months later and I cant recommend Carlos at Crossroads enough.

Readers digest condensed version: If you are trying to do a deal here, READ EVERYTHING, WATCH EVERYTHING or you may wind up committing to a loan term that goes beyond your life expectancy just so they can «make the numbers work».
Less than 2 years ago, I went in to look at a used car to trade in my Kia Soul which I hated. Met my sales guy, Raney, and he was able to get me into a brand new 2013 Nissan Rogue despite being underwater. That was the high water mark. They financed me with Guido The Shark (GM Financial) with an interest rate of 18 percent. Ok. Price you pay for bad credit and being upside down. I loved my rogue.
Fast forward and 2 years later I still owe Guido about the same amount of money, no warranty (because I had 43K on the odometer — nissan stops at 36K) and GM Financial decided that it was just too much trouble to report to the credit reporting bureaus that I had been paying my vat of flesh every month on time every time. Couldn’t refinance because of the LTV so trading was only real option. My credit was significantly improved (despite GM not reporting) so figured I could get with a real bank for financing.
Contacted Raney and they were very creative in finding a car that I could get financed for.
Agreed on purchase price and trade but the monthly payment was too high — 100 bucks higher than I was currently paying. I thanked them for their time and said I understood and started to leave. Then the games REALLY began… I went up 50 bucks and they said they couldn’t do it. I said ok… Then they came back and said they would «meet me in the middle» (completely ignoring that I was already up 50 bucks over what I was wanting to do). They came down another 10 bucks. I went up 1 dollar. The sales manager came over and shook his head and said «I can’t believe we are going to lose this deal over 9 dollars». I said it wasn’t 9 dollars — it was 9 TIMES the number of months of the loan. Told him I was happy with my rogue and kept saying «Look, if you can’t make the numbers work, I understand… you tried». Finally, he said they would meet my monthly payment.
My sales guy came back and said «oh, btw, the loan was now going to be for 63 months instead of 60 months»… I said «no – we agreed on 60». He said «that was the only way we could get the numbers to work. At this point, I was ticked because I felt like they lied to me to make it seem like they were working with me – but just tacking the money on at the end of the loan hoping I wouldn’t notice. Asked for my key fob back and the sales manager starts yelling at me «what difference does it make… are you really going to own the car for that long anyway?» «I don’t know… I could be dead next week». I said it was difference between an extra 3 months of paying interest vs building equity. As I was leaving, he just barked «just sell her the dang car, Raney». Rainy looked like a guy caught between his parents in the middle of a fight. He asked timidly «for 60 months?» and the sales manager said «yeah, just do it!» He was TICKED!
Then came the guilt trips. «You know we aren’t making any money on this deal!» I told them that no one was holding a gun to their head and so if they were losing money on it, then don’t do it. Then Raney conceded they would make it up on sales quota and my trade anyway.
In fact, I called 5 days later because Guido Financial was calling ME to harass me about not having received my payment yet. I called the Raney to find out what the deal was only to find out that they already had a buyer for my Rogue and it was being prepped for delivery as spoke. Of course, they hadn’t even paid of Guido Financial yet so technically, they didn’t even own the Rogue or have clear title yet. But they weren’t going to let little legal technicalities stop them from selling a used car.
I was truly appreciative 2 years ago when Raney could get me out of the Kia Soul — I guess hamsters and I have very different tastes in cars. And I really like my new car. In the end, after the bullying and bs, I do feel like I got a reasonable deal — I figure if the sales manager is ticked off at me, that’s probably a good sign for that they aren’t making (as) much on the deal. But still, the rude unprofessional bullying of the sales mgr (Sheronde) has pretty much ensured that I will never ever darken their doorstep again.
And Raney, you know I like you… but remember when you asked that since I was getting such a GREAT deal, then I really needed to give you 10s across the board on the post sales survey. Sorry, Man… I just couldn’t do it. I was completely honest and truthful about my experience there. Don’t worry, though, I said you were ok.

Stopped in to look at a vehicle and met a newer salesman. He showed us a vehicle and then proceeded to drive us across the lot to look at another one. the vehicle was locked and his response was, «oh, you want to look inside the vehicle?» I’m rather surprised he even asked such a question, after we had said we wanted to sit in 2 different Nissan models. When asked for a quote, this dealer was at MSRP, yet every other dealer within 100 miles is quoting around invoice. Perhaps this place doesn’t realize that the internet has a bounty of information on what a reasonable price is for vehicles? In any case, if you are into playing the game of negotiations, then this is certainly the place for you!

We had a great experience here buying a used vehicle. I found what looked to be the right car, after months of searching online and visiting other dealerships, on Crossroads’ website. The next morning I called and spoke to salesman Carlos. He confirmed the car was on the lot and had it ready for us to test drive when we arrived an hour later. Every other dealership I called tried to put me through their «VIP» program over the phone… it was amazing how many of them tried to do this. Crossroads was like «Yep we got it, come on down and take a look».
Upon arrival Carlos was waiting for us. We knew it was «the one» and soon as we sat in it. Of course I had to coach my wife not to start acting giddy. We still had some negotiating to do and I didn’t want to show our hand too soon. We ended up with a very fair price, no B.S. upgrade attempts, fair amount on our beater trade-​in, and they even beat the financing we already had approved through USAA.
All in all an excellent experience, I’d recommend them to anyone.

Service here was just «meh». I drove up to the service center this afternoon and was greeted by no one. I parked and went inside to meet two preoccupied employees on their computers. After requesting an oil change, I was told the estimated time would be 1.5 to 2 hours of a wait. Luckily, there was a shopping center and Walmart within walking distance to preoccupy me. The waiting area of Nissan has ample seating, TVs, magazines, two iMacs, and refreshments, but it is not very *welcoming*.
On a positive note, the employee I dealt with didn’t try to lie to me about my tires or upcharge me with unneeded additives (the only exception was the $ 7 keyless battery he tried to sell me… no thanks). The service I received here before was a bit better, but I wouldn’t recommend this location to anyone because the employees seem burnt out. The only enthusiasm I witnessed was towards a couple buying a car. Go figure.

I bought my little Nissan here in 2008 and considering it was my first brand new car, I think it went smashingly.
I went at month end and everyone was really easy to work with (dropped the interest rate if I used their bank to finance, etc.) but not overly pushy. Visited a couple of other dealers and test drove other cars and then finally decided on Crossroads to buy the Versa.
I have never actually taken it elsewhere to be serviced, and generally speaking, they’re really good. They’ve replaced things covered under warranty with absolutely no hassle and even fixed some things that I was a liiiittle embarrassed about (I didn’t mean to kick that panel out…)
The only problem I’ve ever had was my last service a few weeks ago — I took it to get an oil change, fluid check and tire rotation as well as my state inspection. After rotating my tires, my steering wheel decided to shake incessantly as soon as I hit 50 – 60. We’re talking full-​on seizure shaking. Got it fixed at my local Discount Tire for free and they informed me that one of my tires was actually put on incorrectly, causing the early onset Parkinsons.
So, for inadvertently scaring the crap out of me, they get –2 stars. But don’t let the service department fool you — the sales dept is great and I’m glad I bought my car here, despite it being in East Chuck.