US Post Office

My mail/​packages have been dropped off to other houses and the mailman let whoever else signed it. I can’t trust the post office anymore because this one keeps losing my mail and packages. When I track it said delivered to some other guy at some other house!!!

Thieves!!! Liars! And all around shady!
I had a package sent to me 1-​day priority mail. It was supposed to arrive on a Thursday. Delivery date was changed to Saturday in USPS tracking system. Saturday comes around and there is a hand written note in my mailbox saying” no packages today”. Ok, so I wait till Monday… Monday rolls around; Tracking info online now states that package was delivered on Saturday! Except now there is ANOTHER note in the mailbox that read the same, «no packages today». So I go to the USPS store. Lady tells me that the system says it was delivered. When I produce the hand written notes, she doesn’t know what to say. I tell her that I was home both days and nothing was delivered. Says that she’ll have the mail carrier supervisor call me. Shocking, that hasn’t happened!
First off, there is no reason for a hand written note in the mail box. That alone implies something shady is happening. Then it happens again!
And now there is no sign of the package! File a claim?! The woman at the store said that, «since it was labeled delivered the claim will be dismissed». I will find out what happened to my package. If I don’t then I will run this up as high as possible and file a legal lawsuit claim. BTW, it is a FELONY to tamper other people’s mail!
It’s no wonder that this place has such horrible reviews! I’m sure there are good, quality people working there. Hopefully someone will promote those people and clean house! Ridiculous!

Mailman delivered mail today but failed to pickup my outgoing mail even with the flag up. Mailperson frequently delivers my neighbors mails and also from a street above with the same address number but different street name. My neighbors also receives my mails. Lucky to have honest neighbors!!! Once my package tracking was «out for delivery» but mailman came and no package… called the Waipahu P.O., they then contacted the mailman and had the package delivered… it was in his delivery truck.

If I could leave a quarter of a star I would. I’ve called now about 20 times. No answer. Why even bother opening at a certain time if you’re not going to be working? Better yet, why bother having a phone if you’re not going to answer it? I’ve been tracking my package every day and today it finally says delivered. Came back to my resort and it is nowhere to be found. So where is it? Now I have to file a claim but not even with the post office because they don’t believe in using the phone.

One of the worst customer service I’ve dealt to date!
I asked if they could check in a status of my package that’s been stagnant for days on another island and she kept saying I had to look for it myself. Send email to all post offices. She couldn’t even at least give me the stupid number of the location that has our package. Very poor service, really think she needs to get fired and they need to hire proactive helpful workers. Worst usps location on island yet

Here’s an update to my situation. This time I called 1−800-ASK-USPS extra early on a SATURDAY morning (note: because they are based on the East Coast) And yes, somebody on the mainland answered. I explained the situation, they did an investigation case number, and said that I would get contacted by my post office. I said I don’t know how, since they don’t use their phone. She said she was sorry to hear that and explained that she was sending them an email as we spoke. I got a call on Monday from a blocked number, and what do you know, it was the Waipahu Post office. I don’t understand the secrecy, they could have called from the phone that they let ring to infinity…

This is my home post office. Out of all the post offices in the area that I’ve been to, this one has always been the quickest in and out. I usually go on weekdays at lunch or Saturday’s in the morning. One a particular thing I love about this one is that they sometimes have a separate line for picking up your packages so you’re in and out!
There was an issue with one of my packages and they went way above and beyond to help me find my delivery person. I really appreciate them for that one.

They really need to do an investigation with this post office worst office ever they don’t answer calls at all and the 1800 # is useless… Why are they even in business if they are not doing there job right I had to file a claim I been tracking my package and it said delivered in mailbox that was a lie I checked my mailbox was empty so where is my package?

We take for granted our generally prompt and honest postal service. In other countries it can be a huge gamble to send valuables, but our USPS has checks and security systems that work pretty well. We forget that.
Now, I am not a postal employee or a relative of one. Just a citizen quite proud of the work these people do. I’m stunned that so many people can rate its service so poorly, and it’s so easy to do on-​line and anonymously.
The Waipahu post office is my home station. On my visit today, the place got mildly busy, so one employee looked out for customers who needed only to pick up parcels. A supervisor came out asking if anyone needed questions answered. And the employee who helped me, A long-​time regular employee, treated me with courtesy and efficiency.
That is everything I would hope for from a very efficient service that needs to change its over-​all funding scheme — take a hint Congress — to keep it solvent and out of the headlines. Keep doing a great job everyday. We count on you!

I don’t know why these people have a damn phone. They never answer it anyway. If I could give half a star I would

Bunch of lazy workers. They’re too lazy to walk up to the door and hand your package instead they leave you a note stating no one was home. Bullshit. You have a job for a reason.

Honestly, I was expecting a negative experience due to the reviews.
It IS quite hard to get in touch with them via telephone.
However, after a few attempts to reach them via telephone, I was able to reach Cathy. After having some questions/​concerns about mail delivery in this area, she thoroughly answered all of my questions. We spoke for at least 10 minutes. She even went through some of the procedures and protocol that USPS uses, and how they are trying to enforce better policies for mail delivery efficiency.
My concerns/​questions were resolved completely.
In the past, I have visited this location to drop off packages for mailing and pick-​up flat-​rate boxes. Parking was easy to find, lobby was a little busy (as expected), but boxes were readily available.

Wasn’t expecting much based on the relatively low Unilocal ratings; however, we had the exact opposite experience! Bill was very knowledgable and helping us select stamps for our postcards that were destined both for domestic mainland and International Europe. He extended much aloha and humor too.

these people that works there are deaf
they cant hear the phone ringing
everytime i call nobody answers the phone
you let it ring itll just hang up on you

horrible to get a hold of… never answers the phone. They need to be more diligent regarding their drop bin… how can it be so full and no one is aware of it. I have pictures to prove the obvious… AND we wonder why things get lost or fradulent actvity happends… HORRIBLE SERVICE… So curious as to why absolutely NO one is available to answer the phone. Tried calling this locaiton to speak to a supervisor and gave up after an hour of trying.

How hard is it to walk to the door to make a delivery that must be signed for? This post office has lazy drivers, they don’t answer the phones, and based on the reviews this is the norm! NEVER use their services! I will pay more to send all of my item through a more honest and reliable service! It’s easy to see why the USPS is broke and going out of business. Completely ridiculous!

This is regarding the Filipino mailman that delivered to my home today in Waipahu. I was at home napping and I heard the mailman pull up to my house honking his horn nonstop. Normally they honk twice to warn me that I have a package, but this particular mailman thought it would be okay to constantly honk their horn. This guy is the laziest mailman I’ve ever encountered. Yeah I know it’s raining and maybe you don’t want to get out of your vehicle, but do your damn job. I’m not the one who’s supposed to be grabbing the mail from you so get out of your vehicle, lazy a$$! He could’ve easily dropped the box off at the front door. I was beyond irritated at this point so I stepped outside of my door, but made him walk all the way to me to give me my package. He did not say a word to me at all. Rude and inconsiderate mailman.

I respect people in most service-​related careers and am not the kind of person to give people crap, but I guess it becomes a major flaw of mine when I have great expectations… and the people on the service end do a mediocre job.
I live in an apartment complex close to the area so it gives SOME USPS carriers an excuse to pretend like they give a damn to make an effort to deliver my package, but in reality, are too lazy to walk up one flight of stairs to my end of the hallway. Some lazy carrier did just that yesterday when I was tracking my package & left a pink slip in my mailbox even though I was home the whole day. NORMALLY, I have no issues with USPS carriers making deliveries to my apartment, as I had my niece’s gift delivered to me on Thursday this week, but for some unfortunate reason, Friday’s carrier had really poor service.
I scheduled for a redelivery immediately thereafter for today when I was expecting a second package to be delivered. Fortunately my second package was small enough to fit into my mailbox, but the other package I scheduled for redelivery did not get delivered to me at the same time.
Of course, Waipahu Post Office has a reputation for not answering their phone, but I decided to give it a shot and call them anyway to see if my scheduled redelivery package would arrive later on today. ZERO success after 6 unanswered phone calls. I think at one point someone picked up on the other end and hung up the phone on me. Poor customer service deserves Zero stars.

I hate that my mail gets held at this post office. It’s often very busy, I don’t know why they don’t open another post office in like Waipio or Waikele. Also even though it’s busy there there are registers that are not manned. If I need to mail something, I often go to another post office. There are a lot of people that are shipping huge boxes internationally, and I guess that’s a lengthy process for the workers. The parking seems ample, but often I’m waiting in line for a stall.
Service here is okay, no one has ever been rude, but they don’t look particularly thrilled either. Then again, I don’t think I would be thrilled to be working in an environment that seems to be understaffed.
Overall, I try not to go to this location if I don’t have to, but if I miss my package, Oh well… you’ll see me standing in line.

Thanks a lot for not bothering to look if I was at home. I was expecting a package today and instead of the postman looking to see that I was in the living room, decided to just leave a pickup notice with the rest of my mail… not the first time too. Got the same deal earlier this year with another package I was waiting for too.
Our other house that gets deliveries from the mililani post office has never had that happen to us. I seriously get frustrated with this kinda stuff. Do your job right!!!