Speed Stop

Great customer service, really made me feel comfortable.

extremely overpriced items. 500 for a timing belt no labor. found it online for 30 – 100. asked for a tuneup, they changed drivebelt and put in a 150 dollar air inrake hose… charged me over 400 and then told me the tuneup will be 300. didnt even do what i asked for in the first place. scammy place, rip off, plz investigate.

Just wanted to give you an update. A couple months later, my car had the exact same problem as before. It refused to start. Since it was in my driveway, I had AAA tow it over to Speed Stop since they were the people who originally «fixed» it. I told them about the problem, showed the receipt for the overcharged fuel pump, and told them to fix it. Brian (the manager from before) showed up and told me that the problem might not be the fuel pump. They then confirmed that the fuel pump was working just fine, and asked if I wanted them to investigate the problem. I told them not to touch a thing.
I called AAA again, and when they came to pick up the car, they recommended another mechanic, one they could confirm was honest and reliable, and was close by in Waipahu. We took the car over to the other mechanic, who looked at it for a minute, noticed the security light on my dash was flashing, and said that this was a problem with the security module — every now and then, it will lock up the fuel pump so the car won’t start. But if I leave the keys in the ignition for 15 minutes, it will clear itself and the car will start up fine. Sure enough, 15 minutes later, the car started up. I told them what happened with Speed Stop, and he told me that I got soaked. Speed Stop lied when they said the computer codes indicated a bad fuel pump, since there ARE NO CODES for a fuel pump.
So not only are they liars, but they are incompetent.
I returned to Speed Stop with this news, and asked for a refund, but they refused, still maintaining that my fuel pump was bad and needed replacement. They threw out the old fuel pump, so there’s no way for me to prove that it wasn’t the problem. Unfortunately, I don’t have much of a case against them, so there’s nothing I can do in court, the only thing I can do is show you what kind of a business they are.
I gave them every opportunity to make this right. They had no desire. Instead of trying to smooth things out, when I posted that horrible review of them, they put up a bunch of bogus 5 star reviews of themselves, which got immediately flagged (See for yourself at the bottom, they didn’t even do a good job in hiding the fact they created bogus users)
So there you go. This is what you deal with when you go to Speed Stop.

This is my letter to the Better Business Bureau: «Speed Stop performed an oil change on my car and failed to properly secure the oil filter. All of the oil leaked out of my car within 16 miles of driving. I received an oil change on my 2006 Toyota Solara from Speed Stop yesterday and paid $ 44.95 + taxes for the oil change. Even the price was a rip off. Immediately after receiving the services, I drove to Ala Moana Shopping Center when I noticed that my oil lamp was on. I pulled into the mall parking lot near Nordstrom and called Speed Stop several times a few minutes before 5:00 pm (they close at 5:00 pm). No one at Speed Stop picked up the phone. I was supposed to pick up my boyfriend from downtown but instead asked him to catch the bus to meet me at the mall because I was afraid to drive my car. When my boyfriend arrived he checked the dipstick and there was no oil on it. We looked under the car and noticed there was a large amount of liquid which appeared and smelled to be oil. We walked to Sears and spoke to a mechanic in their automotive department. He recommended that we tow the car to their shop since driving the car could ruin the engine or if the leak looked to be a slow one, we could purchase enough oil to get us down to their shop. We took a risk and chose to do the latter. We purchased two containers of 5W30 Castrol Oil and I drove my car to the Sears shop. Sears took a look at my car and informed me that the cause of the leak was due to the filter being loose. Sears properly fitted the filter and filled my car with oil. Luckily, they did not find any damage to the car and engine. They charged me the cost of an oil change for a total of $ 37.68. I picked up my car from Sears a few minutes before they closed at 9:00pm.
I went back to Speed Stop today to ask for a refund. The same person who assisted me the day before was behind the counter, although I did not get his name. I explained exactly what had happened to me and was informed that because I went to another shop, my warranty with them had been voided. He said that I was supposed to have my car towed to their shop so that they could look at it and they would have paid for the towing fees. I informed him that there isn’t any information like that on the receipt regarding the warranty. He said that he made a couple of phone calls to his managers and that because he deemed me to be „understanding“ he would refund me the cost of my repairs at Sears only for a total of $ 47.08. Although I paid for my services with Speed Stop on my credit card, he said that my refund would be in cash. I thought this was strange since the cost of my oil change with them was $ 44.95 + taxes ($ 47.07). The worker informed me that if I went to any other service shop and did the same thing, I would not receive any refund. He also stated that they normally don’t give refunds and was only giving me one since I was being „understanding.“ I called my mother who was very upset upon hearing that I would not be compensated fairly and she came to the shop to speak with the worker directly. My mother and the worker argued back and forth for a bit and then my mother demanded to speak to a manager. The worker dialed and handed the phone over to my mother. She explained the situation to the person over the phone and was informed that he would call her back on her cell phone. She spoke to a person named „Ryan“ who said he was a manager and needed to speak to the mainland managers to get an approval for the refund. After we got off the phone the worker informed us that since we wanted to speak to the manager, their cash refund offer for my purchases at Sears was no longer valid. Feeling defeated, I left their shop…»
I believe that I did the logical thing by taking my car to Sears to have them fix the leak and fill my oil. According to Speed Stop, they expected me to know to tow my car from Ala Moana to Waipahu, leave my car overnight in an unsecured parking lot, and waste more time over a bad oil change job. Of course, how would I have known that they would have fully reimbursed me for the cost of towing? It is not mentioned on their receipt, nor is there an after hours number listed. Would they also reimburse my family members for gas if they had to drive from Waipahu to Ala Moana to pick me up? What if I chose to take a taxi, would they reimburse me? I cannot afford to assume that Speed Stop would be so accommodating. I spent a total of $ 94.15 on a damn oil change + a whole night wasted waiting around for my car. The humidity yesterday did not help either!