Sigs Collision Centers

Screw this place. DON’T GO HERE! A bunch of crooks. Make sure you check all the nuts and bots holding the body panels on cause they lost some of my tail gate panel, but took some off the other side to make it look even. Didn’t notice it till later and then said they wouldn’t do anything about it when I called up. Then I realized there wAs rubber cement on my pair that was used to hold my tail light in place. Classic, l put a bandage on it to get it out the door kind of place. I Don’t trust them. Don’t let friends and family go here.

**DO NOT GO HERE!** (half ass jobs, liars to elders)
My dear hardworking mom is 63 years old and she brought her 4 runner here to repair a bumper after an accident. They just kinda slapped on a bumper not even closing a gap to the brake lights (see pic). She spotted the bumper deficiency and notified an employee about it. Employee then proceeded to say «THAT’S HOW IT’S SUPPOSED TO LOOK» C’mon man taking advantage of elder hard working people is WRONG to so many degrees! We notified her insurance about it and they sent a representative to look at their job. The insurance company agreed on a poor job and also said that’s not how a fixed bumper supposed to look like. Therefore, all insurance claims through them will not be sending vehicles to Sigs for vehicle repair!

Had to get my car repaired after it got rear ended and Sigs was awesome! They finished earlier than expected and kept me updated on repairs through text messages! Staff was friendly and courteous. They made a usually stressful situation stress free for me! Definitely recommended!

They slapped some bondo over the dent and never bothered to sand it down and then painted over it. So now when you look at it, it looks like there is a new dent that was painted over.
Also they messed around with my rear camera and disconnected it and left it like that. The dent was on the side of the car, so why did they mess around with my rear camera?

I was referred by my insurance to here after making a claim. I took it in, the entire process, estimate, repair, return, took only 11 days. Which is kind of good? I guess.
Although the repaired what needed to be, they caused more harm than good overall. After making the repairs, which was to 3 Panels on the Passenger side after someone keyed me, they left some parts under-​painted as in you can see the primer/​sheet metal (I have a black car, it’s pretty obvious), other parts unpainted (yet again, you can see the gray/​white), interior paint (it didn’t have that «gloss,» it seemed more like a matte and chipped easy, left the gauge pod foggy (hasn’t cleared in the past 2 months), and white overspray (don’t know why or how) under the passenger side door handles.
This is my daily driver car to work and such, giving it up for those 11 days is hard enough, and the fact that I have to give it up again because they couldn’t fix it the first time without creating more problems. I have been delaying this furthermore repair for about 2 months because I need the vehicle. I prefer not to pay $ 80+ a day to rent a car.

Sig’s Auto + USAA + Enterprise = AWESOME!!! I made a claim with USAA, not even 10 mins later, I got a call from Sig’s arranging repair AND Enterprise regarding rental. Drove into Sig’s just said my last name. They knew who I was. The gal says gimme your keys, called Enterprise and let them know I was waiting. 2 mins later they pick us up and take us to rental car. I walk in, they STOP what they are doing to make sure ALL the customers were IMMEDIATELY cared for!!! WOWZA! Their teamwork, organization, and A+ CUSTOMER SERVICE left me SPEECHLESS! I haven’t gotten to the actual auto body work… which is A++! It made the drudgery of having to fix my car an actually positive experience! Now if that service could just be replicated elsewhere… We’ve had our cars fixed by them around 5x over the years. Best work in my opinion.

I must admit when someone hits my car it’s not easy to convince me u can mk me think it never happened. But I can breathe after seeing my baby Ruby look lk new again. I hv had some rough rides with ppl fixing my cars after someone hits me but Sigs made me a believer. Great job. Great customer service great feedback and superb work. Thank you!!!

Friendly service. They took the time to answer all my questions and after I got my car back, I had some question, they answered them with wonderful and respectful service. The repairs to my car was great. They handled everything with the other person insurance. I highly recommend this place.

What a fantastic place. I was treated with absolute professionalism from the start!!! From Estimator Cheyne who prep’d me for their assembly line process, so cool, was contacted daily by their client rep Sally who gave me a progress report daily. The parts rep, shawna even let me know about the status of my parts, and they had to order plenty.
The car was done on time, washed and vac’d better than where I normally take it. I spoke with the manager when I picked it up, the car looks great. Theirexcellent service was awesome!!! Thanks Sigs!

Got my car back for the second time after I told them about the defects and other problems that they did not fix. The mostly fixed everything I pointed out except that my RIGHT park light doesn’t turn on and also this headlight replacement looks old and doesn’t even match my left headlight, it looks like it needs a headlight restoration. CRAPY CRAPY CRAPY SERVICE!!! Don’t go here at all! You are WARNED! My insurance got fucked over paying them to fix what wasn’t fully FIXED!!!

Unilocal 365 Challenge x 2 #260/​365
Unilocal 100 Review Challenge #5/​100
*flashback to November 19, 2013*
Hearing that «THWACKING» sound while driving is not the greatest thing especially on your anniversary. Dan and I were heading home after dinner when a blow out happened to us.
The fortunates and the Unfortunates of a Blow Out.
UNFORTUNATE: We were on the freeway AND I pulled over to the left side of the freeway.
FORTUNATE: I have full coverage with Progressive Insurance, who promptly called a tow service and HPD since were on the freeway.
FORTUNATE: HPD showed up within 10 minutes and blocked us for my husband to change our tire to the small looking spare.
UNFORTUNATE: The tow service didn’t arrive yet.
FORTUNATE: 15 minutes later (thanks to HPD), we were back on the road.
UNFORTUNATE (for the tow company): When we reached home, guess who was calling like crazy wondering where we were (mind you, this was about 40 minutes after Progressive submitted a call/​request for tow service)? Yes, the tow company.
UNFORTUNATE (for my car): The blown out tire cracked my rear bumper and there were black marks on the side of my car.
FORTUNATE: My progressive insurance covered these kind of damages without any dent to my premium. My deductible is $ 500. The claims person submitted a claim for me and that their estimator will give me a call with a time and appointment with Sigs Collision Center.
The Experience with Sigs
–Looked up their reviews on Unilocal (actually got nervous but now I’m wondering if some of those reviews were competitors of other collision center businesses). However, I took to heart the reviews from Jason D and Diedre D that they wrote in 2012.
–Very easy to find location in Waipahu
–I didn’t have to do anything except show up with the car because our estimator (Jennifer) from Progressive Insurance took a lot of pictures and broke down the process after giving the estimates of the repairs. She shared that Sigs had to order a new rear bumper and then I’ll be contacted to schedule a date on when I can drop off my car (bonus: my insurance also covered car rentals-​YAY!)
–Because it was around the holiday season, they were really busy and I was scheduled the first week of January (I didn’t mind).
–After dropping off my car (my husband dropped it off), Enterprise picked him up and was given a rental until the car was fixed.
–Sigs provides status updates on your car (I don’t know any other auto/​collision center that does this) via email
–They do quality control checks after everything is done as well as detailing your car (I’m embarrassed… my car was dirty)
The Results of Sigs: My car looked brand new (not just with the new bumper but the detailing!). As I looked it over, you wouldn’t have known that over a month ago, the former bumper was cracked. In fact, you wouldn’t even know it was replaced because they blended the paint so well with the color of my car. Bonus: I was worried about the safety inspection sticker but there was a brand new safety inspection sticker on my car (my safety check was due next month).
Overall: From the beginning after the blowout to the day we picked up our car, the service was a five star + especially because of the periodic status updates. That shows me great customer service especially with doing quality work on my car.
Recommendation: Definitely

This place has terrible customer service. I had made an appointment for 1200 for an estimate. Got there around 1150, went to check in with the receptionist and let her know what I’m here for. She looked at me like I was stupid and asked «what are you here for» (pretty wise ass toned voice) I again told her I’m there for an estimate for an accident that I had gotten into. She questions me again «are you sure you are at the right place?» So I explained to her I got referred there by the insurance company of the guy that hit me. She looks in her appointment tray (duh should’ve done that from the start) and finds my info. She then tells me I’m not scheduled til 1230 and «you’re here too early» and that the estimator is out to lunch and we have to come back. Ok that’s fine, I ask if I can come back around 1 – 130 because I have errands to do, she says NO because it’s by appointment only. Jesus Christ (I was just trying to make an appointment at 1 – 130). My suggestions to sigs, get yourself some competent workers !!! Would never recommend this place to anyone unless you wanna get aggravated

Great and amazing service! The customer service was so impeccable that they definitely deserve more than 5 stars.
Our car had a little run in with our rock wall (my dad swears that the wall moved to the middle of the driveway lol) and the bumper was quite scratched up. We filed a claim really easily with Lan who was so understanding about our situation and tried making everything as easy for us as possible. He was very knowledgeable with the processes that we were in the office for maybe only 15 minutes doing paperwork. They don’t make appointments for body work the same day but they do give you a call ASAP to make one. Since it’s the holiday season, they were so amazing to fit us in the week before Christmas!
We dropped off our car to the body shop right next to the office the next Monday and then it was finished and ready for pickup on Tuesday! So. Great. And the work that they did was perfect. There was no sign of any damage occurring. I mean, the safety inspection stickers were moved but you can’t tell unless you really look at it. The paint job was perfect and really matched the car’s color. I was worried that it would be a little off and obvious.
In addition to all of the above, they even washed and vacuumed the car! Awesome awesome awesome. Really amazing to know that they pay attention to every detail.
Thanks, Sig’s!

Seeking the services of a «collision center» is probably one of the last services you want to look for on Unilocal.Having said that, many people use word of mouth when looking for a bodyshop, myself included. But isn’t that what Unilocal is for? Therefore, I’m writing this review to get the word out on Sigs, as yay, I’m a fan.
From drop-​off to pick-​up, the service provided was top-​notch. They provided me with an update on my vehicle when I called and the vehicle was ready as promised. They even detailed my car. What really amazed me was they got rid of a scratch that wasn’t on the bumper — what service!
So why only four stars? Maybe because I’m a techie guy, but I would hope that they would have the ability to check on the status of the vehicle online — that would be pretty neat. But hey, picking up the phone and calling worked too.

Super happy with the service from Sigs! My husband got in a small fender bender and Sigs was recommended by the tow truck driver. I’m so glad we listened b/​c this was the fastest, most thorough repair I’ve ever experienced! They didn’t even seem bothered by the fact that my hubby kept calling to check on his «baby» throughout the process lol. Even the insurance paperwork was a snap, they take care of everything!