Public Storage

Be very careful. NO Cameras, NO security in the building.
My boyfriend’s stuff got ransacked and robbed.
If you treasure your belongings they will be better off at a different place.

We had a storage unit, and our locker was broken into even though the lock they provided was securely in place. They called us to give us the bad news and we were and still are upset about our experience with Public Storage for not having any type of video monitoring capability. However, we did not factor that into consideration because it was an assumption that all public storage type facilities have or should have video surveillance. Awful place, nice people… but nice people won’t bring back my personal items.

My wife and I reserved a unit on Saturday. It’s Thursday and the whole week I’ve been telling myself to not forget to write this review. MAKERITA AND DONNA. These two are all stars. They were so helpful when we received out unit. Makerita greeted us as soon as we walked in and immediately got to work. She was very professional and very polite. She took us to our unit and we saw Donna. She was cleaning around the unit and was a pleasure as well. She welcomed us to Public Storage and greeted us with a, «welcome to the family.» These two are the very definition of Hawaiian hospitality. Welcome to the family? At a storage unit?! Either way, we felt welcomed. Thank you both for your help and upbeat attitudes.
–Mike and Ariel

We only used Public Storage for about a week during our transition into our home. Donna was amazing! She was professional, communicated clearly our storage contract, and went the extra mile to help us in our transition. Thank you Donna!!! The facility and units were clean and access was easy, we had storage on the 2^nd floor. I would have given a 5 star but for a few thing’s when entering the west door there is a step up that. I missed and tripped carrying our couch… ouch. The office staff (not Donna!!)was unfriendly and barely acknowledge our presences when requesting assistance. (a key to the moving carts.) Overall easy access to the North Waipahu area and an excellent choice for your storage needs.

When we were moving from Mililani to Ewa we needed to transition our things temporarily. Donna really took care of us — so helpful and friendly, and great rates! Facility was clean and easy to get to. Glad we selected that location!

I do not review many places but feel the need to do so for this location. Donna has made the process super easy and communication with her as been amazing. Although this was the only location I could find that fit my needs for storage, it is a drive away from town but definitely worth it! Having a gate access just adds that extra sense of security and makes me feel comfortable (on top of the insurance that is).

donna is awesome… friendly.helpful.best customer service… always with a smile… storage is accessible and location is convenient.

***horrible horrible horrible*** customer service!!! they just lost a customer n u best believe i will tell everyone i know nooottttt to go there!!! the worker there needs immediate customer service training!!! do not i mean do not take your business there! i can see why their ratings are so low n this is the uke’e st. location…

Poor management and ill-​trained workers. Also over priced.
My father who has passed away was paying over $ 300 a month for a small closet.
I notified by phone that i will be flying in from San Diego, CA over a month ahead. Over a two day phone conversation; i was told the Will and Trust is all i need to show once i arrive on island. When i walked in and showed my legal docs they told me they needed to fax copies to thier legal office for review! not to mention; it might take 30 days! My flight back to CA was in 7 days. If they needed copies i could have faxed, email, mailed it a month prior. Thanks to alot of complaining, i got approval from their legal dept after 3 days, those three days really threw my schedule upside down.
A nation wide company should provide proper training to thier employees…

Poor customer service across the board, from the front counter that could only give a one sentence as an answer. To the customer service center I called. After going through three different options of trying to put me in contact with the office I just walked out of, I got a person who could not make me happy, and her only solution was for me to call the district manager. After telling her I didn’t have a pen handy, the first good service I got was directly connecting me. The DM could speak the business, «my rate was below market» and at some point I think she tried to upgrade my unit for an additional fee… But at this point I had stopped listen. Because no one at this company knows anything about customer service. The root cause, my rate that I signed up for the unit had gone up with a letter notice which I didn’t receive. Resulting in late fees which I don’t feel I owe. The funny part is I will prolly move my storage need else where, and spend more a month, but I sure hope the service will be better.

Nancy was so friendly and helpful. Very accommodating and thorough. First time using a storage facility, excellent customer service:)

It was my first time there and I received great customer service. Nancy did a great job at handling all the details on what I needed to use to pack my things and also provided information on the storage place. I’m glad that I stopped by!

I was greeted with the most enthusiatsic, happy, and friendly person at a self storage. The customer service, brief walk thru of facility was exemplary. The facility person: Nancy was very thorough in detail of the facility and contract for my storage unit. If anything, its just a self storage, but the agent in the office is definitely the asset to this place

What you would expect from public storage. The cheapest place on island to get a rental space but you don’t get the frills that you would with some of the other nicer places. I rented this because I wanted something cheap and it was the best deal on island.
Manager does not live on site and the units are made pretty cheaply. You can see down into the other units from ours and they don’t provide you carts for hauling unless the office is open. No 24 hour access.