Old Navy

Honestly, I barely leave old navy WITHOUT making a purchase. Haha I love it here! Everything is so cute and stuff is always on sale!
I actually worked here seasonal a couple years ago and I didn’t like the management so I quit but only til after did I realize I loved the simple, cute styles they have for such great prices!
Everything is usually easy to find, it’s clean, and the workers usually greet when you walk in :) everytime I visit there’s always something new, and I just wanna buy everything! Super Cash always brings me back, and old navy card really helps with saving bwahah and earning rewards :)
Fitting rooms are plentiful and almost always there’s a worker in there. Lines can get long when the sales are good but always worth the wait. Check out is always quick and easy! Lots of parking outside too!
Only con: When you’re shopping, I never get asked if I need help looking for something. Actually, I usually don’t see workers… maybe bc they don’t have a uniform so it’s not obvious that they’re on the floor. Couple times I would give up on a clothing item, looking for a size or looking for similar styles bc I can’t find someone to help me. They’re all usually at the checkouts. And sometimes im not sure how much some things cost.

Almost everything in old navy is 40% off right now! Bought my daughter a cute sun dress for $ 6.00 last night at waikele old navy!

If it wasn’t for the music I’d give 1 star.
Pros: Style
Good sales
Cons: Not enough available XL in stock.
Never see enough registers open.
The restrooms are atrocious.

This review is solely based on the restroom! Avoid their restroom at ALL cost! We decided to beat traffic and take a shopping trip, if you’ve ever sat in Friday rush hour traffic you know a pee break is needed. Well I would have rather used a beach park restroom compared to OLD NAVYS. I LITERALLY gagged as I opened the door. It smelt as if someone urinated directly on the ground and team members mopped it around the whole restroom. Not cool old navy, not cool.

Watch the signage, it’s very deceiving. You’re thinking that you’re paying 17.95 for a sale priced item but it’s ringing up at 29.00. Thought maybe I was wrong so after I refused to pay for the items, I walked back to the table to check the signage. Yes, it was very deceiving. I was waiting for a friend to pay for her merchandise, same thing happened to her. Ironically, while I was waiting, 2 other customers thought they were picking up sale items but it was ringing up at the regular cost. Can’t be that we’re all stupid.
I wasted a good hour or so trying on clothes. My purchase would have been 4 pairs of pants and 3 tops.

I have a love-​hate relationship with Old Navy.
I only shop here for my daughter if they have deals or sales going on or if we receive gift cards. Honestly, I would not spend a great deal amount of money on their clothes. Doesn’t seem worth the price tags on a lot of the items.
Most of the friendly employees are at the register up front, other than that, don’t expect to receive any kind of customer service… not even a simple «hello!» Or a smile. And this will probably be the messiest and most unorganized store you will step into. I mean adults clothes are left hanging in the toddler section, clothes are not in the correct spots or even on the correct hanger! So be sure to check the size on the actual item you are purchasing for the right size.
Because of the sloppiness of this store, I went to the cashier today thinking I was going to get 30% off a dress I had chosen for my daughter. As I went to the register I asked the lady if the dress was on sale because I grabbed it off the rack where it states that it was 30% off. She replied with annoyance in her tone «well it must not be because it’s ringing up as xx. xx». I’ve never had this problem before, when something was on a rack stating there’s a discount on it and I mentioned it to the cashier, they have always honored it. Not this time. And there were multiple dresses of the same exact one I purchased on that rack! It wasn’t as if it were placed there by accident. Well I was upset at this point and needed to head out for my daughter’s swimming lesson, so we bought it and left.
Old Navy, please invest in a self price checker! Because you rarely have sales associates walking around on the floor.

SON: Hey Mom, can I get a t-​shirt?
ME: Sure son, which one?
SON: Can I get this one? (Holding up a Kylo Ren black t-​shirt)
ME: What?! You’re joking right? (Death stare)
SON: What?! I love Star Wars! (Incredulous death stare back)
ME: But that’s a KYLO REN t-​shirt! How could you Aidan? HOW. COULD. YOU.
(The entire store is now staring at us)
SON: Awww c’mon Mom. He’s just like Darth Vadar and he killed Obi-​Wan.
ME: That is not even close to being the same thing! Darth Vadar killed his teacher. Kylo Ren killed his FATHER! His FATHER!!! No son of mine is walking around in a Kylo Ren t-​shirt! I don’t even know how I’ll get past you even considering that this would be okay. (Shaking head)
SON: Arghhhhh. Okay, can I have this shirt? (Holding up another character shirt)
ME: A Minecraft Creeper?! Why do you always have to pick the bad guys?!
SON: Awwww c’mon! (Incredulous death stare back)
Minus one star automatically for Kylo Ren t-​shirts for kids. Why don’t we just put the Unabomber and Jeffrey Dahmer on some gear while we’re at it? I am still unbelievably heartbroken by the death of Han Solo. If I have ruined the surprises in the new ‘Star Wars’ for you, too bad because if you haven’t watched it by now you’re not really a fan!
All jokes aside, there is nothing that I love more than an Old Navy sale and even better yet, this location is now an Old Navy Outlet, so this means everything is on sale! My kids grow like weeds so it doesn’t really make sense to spend insane amounts of money on clothes they grow out of so quickly. Everything from shoes to dresses to Summer essentials, Old Navy delivers! The one big downer about coming here is that there’s always a line to check out, but it moves reasonably quickly. The store is not always super neat or organized but considering how much merchandise they go through, what can you really expect?

Love this place. Staff is always on point, parking is never an issue. Hours of operations are 7 days a week from 10am-​9pm.
The selections they have here is wide, and they offer specials basically every month. My go to spot when I buy Jeans. I’ve shopped at other places, but this is basically the only place I can find jeans that fit well, and that’s a plus for me. Keiki selections are huge, they even have workout clothes for them available.
They support or US military, so don’t forget to show you CAC card or Dependant card to receive an additional 10% off your purchases.

Love this old navy! Staff is always very helpful and sales are always on point! The sale rack alone have a lot of options!

I went to Old Navy with the intention of walking directly towards the back of the store to check-​out the marked down/​sale items. But of course I have to pass all the new stuff… I grabbed the max of 10 items allowed in the dressing room. I ended up going straight from the dressing room to the cash register and completely forgot about the sale items.
Prices are very reasonable, the knick knacks on the shelves near the cash registers always get me, such cute items. I also like to shop on-​line at
.
Best time to go is on a weekday towards the evening. The weekend is crowded with both men and women, and register line is very long.

Went to the outlet in hopes of buying myself and my daughter a few pair of shorts. I walked around the store a good 30 minutes and found very little. I know it’s coming up on winter season in the mainland but I would have expected as least some shorts in the clearance section. I also had a hard time finding any maternity clothing, it is a very small section next to the dressing room.
Overall I am not impressed with this location. I have been to other old navy stores that even though they were smaller, had better selection.
Also the customer service was very lacking. I was not greeted once or asked if I needed help at any point during the 30 minutes I walked around the store.

I always come to this old navy for my 1.5 year old son’s outfits. Very cute, durable, and affordable. I don’t shop here much myself cause I’m a tiny girl so a lot of the XS is still a bit big on me. I love that this is an outlet so it’s even more affordable with their outlet pricings! Staff is always helpful when I come here. I did only give them 4 stars because I have come here twice within a week and the store was entirely out of shopping bags. Whatever I bought on both trips, I had to walk out the store literally carrying the clothes I bought with the receipt in my hand. With Hawaii’s new no plastic bag law I have a lot of reusable shopping bags in my car. If they posted a sign their out of bags I would have ran out to my car to grab my bags before I started shopping.

Very helpful staff. Plus with it being an outlet, there are military discounts everyday. Wife has been grabbing most of her maternity clothes here.

SADDENED
Within the past year, I followed my heart and moved to Hawaii. Several years ago, I fell hard for the island life, it’s native cultures and diversities.
My recent shopping experience at this location has betrayed the Aloha state of peace. Irregardless to the Era in which we live, there are still ever present, the individuals whom judge your intent by the color of your skin, not your money. As a multiracial person with golden sun-​kissed skin, I’m judged by my exterior and not my character, my morals nor integrity.
Why are we still a society that condemns a person without cause?
I won’t patronize retailers who allow or encourage their employees to conduct business in such a manner.

Don’t bother trying to use any coupons here. According to the cashier, Anjiee, this Old Navy outlet doesn’t recognize Check-​in offers from Unilocal; especially the ones without a discount code.
This may be my last time at this Old Navy store. I cannot think of a reason to come back even if they’re having what seems to be an ongoing sale.

Went to Old Navy twice in one day. First visit, I came with my daughter to shop and splurge a little. Later that same day, realized some clothes did not fit right, so came back before they closed at 7pm (Sunday).
I browsed through the store, picking up what I was to even exchange and then could not find the right shirt size for my daughter! Gasp! So I head down to the cashier and do my exchange and few returns and she checked to see if the shirt was available in size 5T. Hallelujah! Somewhere a 5T sitting in their stock! Great! So she sends me back to meet with someone to help assist me. Well 5 minutes or so passed and no one came by to help me so I waved for a passerby sales rep (which was the manager) Lisa to ask where I could find the person to help me get this shirt size. So she graciously helped me out and brought down a 5T shirt! Hooray :)
Stoked I was, strolling to the other cashier Lahela
Where Lisa informed Lahela about my unfortunate experience they gave me $ 5.00 off plus $ 5.00 off coupon to use at my next visit.
Thank you Lisa and Lahela for making my shopping experience such a positive one, more need to learn your exceptional customer service technique because I am one happy customer!

Cyndy’s Bottom Line: Great place to shop for fun and casual clothes.
Stopped in to add to my Hawaii wardrobe since I escaped the horribly frigid cold and bitter winter weather.
The selection is good here with lots of choices and sizes available.
The clearance rack is stuffed with great finds. I found a cute pink trimmed and brown cardigan.
Love the tees and the tanks. Comes in a variety of bright fun colors and patterns.
Cute sandals and slippers too.

We love this place.
Great clothes at a great price.
All season clothes for everyone.
My family loves this style of clothes and matches with everything.
This store is very friendly and helpful with different sizes.
We always come here before school starts.

I love going to this spot. Not only is the staff always friendly and welcoming, the store is clean and organized. They always have amazing things on display, but I shop in the Men’s collectibles section. I love all things Vintage and Super Heroes and Old Navy has that! Plus, they always do Military discount no matter what day it is! Parking has never been an issue for me, and I don’t mind walking around the shopping center to the other stores as well.

On this Veteran’s Day, Old Navy had 40% off on everything except for clearance. That’s just like the black Friday sale. Therefore, it was busy.
Old Navy is one of my place to shop for me and my children. Their price is affordable and good quality of clothing line. I also like the fact that they have plenty of sizes available. When you shop in Hawaii, people tend to wear similar sizes and some stores ran out fast but Old Navy always seem to carry hundreds of each sizes.
I usually don’t write reviews for franchise stores but today’s experience made my day. Aside from 40% off sale, the female cashier was outstanding. She did say she had an amazing a cup of coffee from Starbucks. The cashier did her job of convincing me to open up an Old Navy credit card which I felt guilty about refusing. She was friendly and happy to provide fantastic customer service which is hard to come by these days. I don’t know her name but her cashier ID is 2 348 180. Way to go!