Nu Era Air Conditioning

It would be nice if a company would respond to inquires. I called and left message and used their online request system (3 weeks now). I received no call back to schedule an estimate. I guess they don’t need my money. I want to replace 3 ac and install a new one. Will continue to look.

Be careful with this company. They tried to charge me extra for parts. They ordered a part for us from their supplier (Admore in Honolulu) but charged us almost double for the part. I called them on it, but they tried to deny it at first.
The technician was nice, friendly, on time and knowledgeable, but they try to rip you off by charging you extra for the part that they order for you.
Ask where they buy their parts from. Ask exactly which part and part number you need. Ask what their hourly wage is and what a service call costs… actually, call another air conditioning business.
Mike, the owner, would never even call me back to apologize or explain what happened. Complete scam artist.
I don’t recommend this shady company.

The «workers» are friendly polite and hard working, the reason for the 2 stars is the boss, Michael. I called Nu Era Air because I had used them once before, I remembered Eric, who I was impressed with so I decided to use again. Long story short, I had to have a fan motor replaced, they located the motor on Island and came out and replaced it. The hour was late when they finished, I was informed that it would probably take 2 hours for the system to cool. At that time I paid for the fan and service call which was a few pennies short of $ 700. The next day I call back because the system still was not cooling. Richie came out, tested the system, added a pound of freon and problem solved. I understood paying the $ 65 for freon which is what I was charged but a few minutes later Michael called and informed his worker that I have to pay again for the service call. Well $ 289 extra dollars later, I will never use Nu Era Air Conditioning again!

Erick provided us with excellent service; polite, friendly, and showed up on time. Very reasonably priced with no tricky tactics. Even after we paid, he checked and tested making sure running good. He even gave me a DIY maintenance tips. Thank you!
I highly recommend Nu Era Air Conditioning!

Quick installation

Almost a month ago we messaged this company for a estimate on repairs. We were notanswered until a week later and still let the tech come to our home because our split AC wasn’t working. He proceeded to go through the system came back with «you should replace the whole system. «he said he would get his supervisor to contact us with a list of «good, better, best, and the costs for installation and removal.» He did get a email a few days later with one quote that was almost 4k. Then my husband noticed the tech left a mess. The pictures are posted. I emailed to request that a supervisor contact me. That was at least 2 weeks ago with no response. I don’t think they take their customers serious or do they really care.

This A/​C service person Michael provided great service. He came out right away and fixed my broken A/​C for a very reasonable price. I will absolutely call him again if I have a problem.

Impressed with the rate of response, the diagnostic abilities and the repair quality! Our AC stopped working and after calling a few places (after work hours), Mike from Nu Era AC called back within 30 minutes and scheduled to have one of the guys come out to do diagnostics. Rick came on time the next day and did a thorough diagnostics and found that our AC motor needed to be replaced. Rick called me back the very next day after tracking down the motor we needed with a distributor. He came back with Nick (?) the very same day and installed the motor and added more freon. All told, the price was reasonable and the service was excellent. Will definitely call them for our annual service! Professional, efficient and responsive. Key charateristics for repeat customers! Thank you!

I’ve called several times a week (and left messages) for 3 weeks. Sent for a call on their website. All I want is a freaking estimate for split a/​c in my home. No one has ever gotten back to me.
I’m really disappointed because this place has the best reviews, which is why I continued calling for a few weeks. I was dead sent on getting these guys specifically!
I’ve got another company coming to do an estimate this afternoon. They have good enough reviews and answered their phone and had me scheduled within the week after my first call. If it works out, I’ll be posting my experience with them in my review here.
I swear, it’s like people don’t need money anymore.

Professionalism. Workmanship. Integrity. Honesty. Friendly.
Michael, the owner of Nu Era Air Conditioning, was a dream-​come-​true. We, my wife and I, were so hot last Summer that we decided to have a professional installation of an internal A/​C unit. His nimble and quick assistants, Neria & Eric, were so great at what they do that I couldn’t believe the job could be done so well or in such a quick fashion.
I had to seek permission from my condo board to install an A/​C unit, which wasn’t difficult at all. I told them that I would run the main condenser on the lanai, the cabling through a small cat window, and duct-​work inside. It was approved. I wasn’t sure the job would be done in an acceptable manner, though it was, as my photos show.
The men came at 8:30am and finished at 2:00pm. They came in three vans and had so many tools, ladders, equipment galore! They first laid a cloth tarp on my hard wood floors & carpeting. Then the tools came in. Then the small internal A/​C unit. They placed it exactly where we wanted it; high yet able to reach by use of a ladder. You see, we live in a condo which has a very, very high ceiling and a loft. That makes for a difficult install. Not for these professionals!
Next came the main condenser. It was larger than we expected, yet it fit «perfectly» on our lanai. It’s as if the lanai was built exactly for this «Mitsubishi Mr. Slim» unit. I can’t believe how perfectly it fit! Out of the way and right in a «pocket» without needing to remove plant shelving.
Next came the wiring and duct-​work installation. The men connected copper tubing, wiring, drain piping, and it was quickly and without flaw work. The wiring came next. There happen to be an A/​C outlet next to the window which, although current need minor adjustment, looks great! They connected a circuit breaker on the lanai and a drain pipe to the rooftop water drain pipe.
This was so well done. The price? Well, I won’t say, however; it was thousands less than the other people on Island and worth every penny. Most companies will not conduct an installation into a condo. There were only two that we found in the area and they did it for much less.
Remember, if you’re looking for an installation that works for us (and you too!) then call Michael and request Nerie & Eric for this job. Very affordable, amazing quality workmanship, and always throughout the installation… a smile. Trust me, call Michael.

These guys repaired my ac right away and at a fair price. They came to my residence quickly. Highly recommended.

The Summer of 2014 seemed to be more humid, hotter and stickier than we have ever experienced here. We felt fortunate knowing that our home has a ductless split-​air conditioner system that has provided us with relief for the years that we’ve lived in our home and throughout this Summer. However, just before Summer ended, we noticed that one of our air conditioning units only circulated the air like a fan. The, once, cooler air that we felt before had disappeared.
A number of our neighbors have air conditioning systems and during the Summer they had their systems serviced. We heard that there were some companies who were price gouging or were very slow in responding. Our neighbors all touted Nu Era as being professional, efficient, thorough and offers fair-​priced quotes. So, we waited until last week before calling Nu Era for service.
Earlier this week, we called to schedule an appointment with Michael who was nice enough to schedule us on Halloween morning. We were expecting the worst because we thought that he’d tell us we needed to replace a compressor. A new compressor would probably cost thousands. Michael was very prompt and courteous and diagnosed the problem quickly. Our quote was less than $ 700 which included problem detection and repair, freon refills, maintenance cleaning and time. We were relieved to hear that we didn’t need an expensive repair or replacement. Michael recommended that we run our system at least once a week for 10 to 20 minutes to keep it running in tip-​top shape.
We’re going to schedule all of our future maintenance with Nu Era Air Conditioning.

In my book, one of the best AC repair companies out there. Had a major repair done to my central AC system in 2013. Mike’s employee (Nerry) and another worker completed the job in one day.
Last week during the heavy rains, my AC control panel indicated a fault to the outside unit. Called Mike that night. He sent Nerry out the next morning to trouble shoot it. Found out a relay had blown probably due to the rain. They found the relay and installed the next day. Mike and his team are very professional, efficient and their pricing is reasonable.

Fast and friendly service. Mike showed up at my house about an hour after I called. I will definitely be calling Nu Era again for my AC needs!

Great service from Mike at Nu Era!
I called and they were able to come same day! Awesome!
Mike was polite and friendly. He showed up when he said he would and seemed to be honest and fairly priced. I would use Nu Era again!
Thanks Mike!

Nice guy, but I guess he’s too busy.
Made appointment for Mike to come out and do an estimate. He didn’t show. Called him up to discover that he had forgotten. He DID come out, looked around, and told us he’d get some quotes out to us. That was more than three weeks ago. Called him again last week to remind him and he said «sure» without confirming contact info. Sent my email address via text message… Still waiting.
Too bad I can’t experience the great reviews posted here.

Excellent service…
They respect your time and provide a professional service at a fair price. They where very thorough inspecting my AC unit, I recommend them highly.

I called them today to see if they could come take a look at our spit AC to see why it wasn’t working. I had to leave a message but they called back within the hour. They came quick on short notice and where very thorough inspecting the AC. Although we found out it was actually human error and not the AC, the gentlemen offered to clean the units anyways and still check them out since he was already there. Very satisfied great customer service! Thank you Nu Era Air Conditioning.

I just finished helping my grandparents replace their split air unit that was destroyed by a gecko invasion. Of course, I got some help from Unilocal.
I collected three different quotes and Nu Era was in the middle. All quotes were for the same make and model units and included the same general scope of work. In addition to the fair price, what tipped the scales for us, was that the owner, Michael, was easily accessible, arrived promptly, and was very neat and tidy. He was also easy to work with and very respectful to my grandparents.
Nu Era delivered everything as expected and on time. The two other workers who helped with the installation were also polite and hard-​working.
The company also offers ²⁴⁄₇ emergency services and travels islandwide.
Not much else to say. My grandparents are relaxing in 30,000 btus of comfort. We had a really smooth installation. All good. Oh, and they even built a gecko barrier to help prevent future attacks to the outdoor condenser.
I plan to have my own a/​c serviced soon by Nu Era.

Excellent experience, quality work, and pricing. During the estimate phase, Michael (owner) was very professional and responsive to phone calls, emails, and text. He spent the time discussing what is right for me, regarding equipment size and efficiency, placement of the indoor and outdoor unit. I had lots of questions regarding the equipment and installation and he took the time and was patient. I shopped around and had a handful of quotes and I suggest you do the same. I received quotes from other a/​c contractors that were priced well below Nu Era for a 12,000 BTU unit but the a/​c equipment was obsolete. Quotes should disclose the exact model so you can compare apples to apples. After receiving 5 quotes, Nu Era had the best price for the equipment, A/​C installation, and electrical labor cost. The equipment I purchased was a MSZ/​MUZ FE12NA8 and NA1 Mitsubishi 12,000btu A/​C. I chose this make because of future maintenance costs are lower than Fujitsu. Excellent warranty 7 years compressor, 5 years parts, 1 year on labor. Installation was also a great experience. They were respectful, careful of property, quality install, and took the time to explain how to use the a/​c. Licensed, C-​30 788. I highly recommend Nu Era. Get quotes from several other a/​c contractors and make sure you compare the same make and model and labor costs for both installation and electrician labor costs. You’ll find excellent value and quality with Nu Era. Thank you Mike and team.