Michael Kors

I’ve always been a fan of Michael Kors and the quality of their products that’s why it’s my go-​to brand for alot of the gifts we get. I like coming to this particular store compared to the Ala Moana location as I love saving some money on these high-​end gifts and must-​haves but one thing they, not all, but majority of the workers here lack is a welcoming demeanor. It’s like they automatically are judging you based on what you’re wearing and they pick and choose who they want to help. That in itself was kind of a punch in the face as you’re never spending less than 60 $ on an item! Work on your customer service skills, and not just turning it on for the tourists and well-​off customers, some of us that live here CAN spend that kind of money too!

updating my review because I came back to this same location expecting the same service I got the last few times I stopped in here.
First off I want to start off by telling my story about my 2 watches that I had gotten for Christmas this year, I received 2 Michael Kors watches from family members. I wore them both about 3 – 4 times before they started to fall apart.
watch #1– Had rhinestones all around the face and on the links, and the inside of the face is marked with roman numerals along with the logo. This watch broke when I noticed that the #6 roman numeral came lose and was floating around in the face of the watch which caused the hands of the watch to eventually stop ticking!!!
Watch #2– This watch is similar to the first, but this one has black rhinestones around the face and inside the face. The problem with this one is that the glass plate on the face of the watch keeps popping off of the watch, exposing the inside of the watch. I still had the glass pieced to prove that i didn’t shatter it because I know if I had brought the watch without the glass they would have told me that I probably shattered the glass piece by hitting it or something.
DELEMA– My problem with this store is that when i brought my watches in to get checked out and see what I could do they basically told me theirs nothing they can do to fix my watches because I didn’t have the original receipts and I had explained to them that they both were gifts and I was not given a receipt because my family knows I would love the watches and not need to return them… so I asked what my other options were and she basically told me to bring it to Macys and maybe they could fix it for me which is total BULLSHIT because then I have to pay someone else to fix a crappy made watch that their store sold me in the first place!
MORAL OF THE STORY– DO NOT BUY MK watches. they are cheaply made and they are not built to last! The only MK watches I will ever buy will be from Macy’s where they guarantee that if your watch does not work because of manufacture defects they will replace it or fix it free of charge! Other than that the MK store here gives good service, but not when it comes to their products defects, They DO NOT stand behind their brand, when it comes to something being wrong they will blame everyone/​everything but the company itself.

We’ve been to several Michael Kors outlet stores but this one stood out because of the exemplary customer service by Anna Lisa (Lisa). She assisted us in every way she could, helpfully explaining the details and function of one bag from the other, and we did not feel rushed. She also took the effort of looking for new stock of bags and accessories and pointed out details that we wouldn’t have noticed (such as buckles that would help in wearing a bag in different ways), also calculating patiently how much it would cost and how we could maximize the store discount… all of which helped us make our decision with our purchases. Being a loyal MK customer, this particular shopping experience stands out. Thank you Anna Lisa!

Always wanted a michael kors bag but never knew where to get the best deal I went to macys looked on craigslist everything, on my birthday my mom took me to waikele and at first I wasnt too sure if I was going to buy one thinking its going to be expensive but they had great sales and the employees there was so nice a nd told us every bags price with the discount and also even mentioned getting a coupon for a additional 20 percent and I was sold got a new bag with a purse for such a great price way better then going to macys or craigslist!

Blessing in disguise! My boyfriend tried to buy me a wallet online but they emailed him saying it went out of stock. I had already seen what I guess he tried to get me (fail) lol. But He surprised me today by going into Waikele thinking we were getting him sunglasses. I was stunned when we walked into the store.
When we walked in, we we’re greeted by not just one person. The employees here are really helpful & nice! I like that wherever you are in the store they always are around to answer any questions. We were looking for a wallet to match my first MK bag I was given. Black/​Gold but I came across one of their bags in Clearance from their Grayson collection! My boyfriend said I could get it and when I saw bag that was 40% off I was approached by an employee named Jem! She asked if I was already assisted and if I had any questions. The bag that I was already holding from the Clearance section she offered to get me a new one from the back which I really liked since I’d know for sure there wouldn’t be any scratches on the bag. She was really sweet & I will for sure return for future purchases. I didn’t feel intimidated like I usually do when in high end stores. I don’t know if anyone feels like that in other places. But I really did like my experience with help from Jem!

Bad customer service and return policy! Will not process refund! Will only give store credit! My recommendation is to patronize other fist class store in Waikele

I loved the service I recently received from MK, with one individual in particular.
Her name is Mona.
It was Black Friday. News cameras were filming the droves of sales-​hungry customers standing in line, trying to get peeks through the display windows. I was NEVER a handbag girl. I’d buy a bag from Jeans Warehouse for $ 20 bucks or my fave clothing store Bebe, whenever I needed a good travel bag. But it was time to have a serious handbag that would last long and fulfill its purpose. The only question was which brand, and for what budget.
A couple other ladies were helpful, asking if I’m finding everything okay, or if I needed a shopping bag. Others were scrambling around, understandably so being the busiest shopping day of the year. I was going back and forth on a few styles and wavered on hopping across the mall to check out the competitors. Mona saw my mental struggle…
She has been working at MK for years. You can tell because she was confident in product knowledge, but not pushy. Her smile was genuine, her questions meaningful. I always start the conversation with, «Thank you for working today,» and a smile. It seems to throw sales reps off, but in a good way. Because we all, at some point in our jobs, need a reminder that we are appreciated. And to no surprise, it breaks the ice of feeling like a minion in the machine. After some small talk, we narrowed the styles down to the Hamilton. Mona not only described the features of the bag, but also offered to grab a brand new, untouched one from the back.
A couple minutes later, she came out with a tissue-​wrapped new bag for me to examine. I noticed a small, blue mark on the snow-​white straps, and without hesitation, Mona apologized and grabbed another one. The leather was immaculate and clean. This was the one. It was never about making the sale, but suiting to my needs as a customer. Despite the 360 mayhem around her, she made me feel like we were the only ones in the store. Top-​notch professionalism.
I also grabbed a black Jet Set Smartphone wristlet to boot. Saved a ton of money and made my FIRST experience a great one. Will most definitely return. Thank you Mona and the MK staff!

Today was horrible. No one even acknowledged me the whole 45 minutes I was in the store. I had to wait and walk around to find someone who would even give me the time of day. I get it was the holiday season but it wasn’t even busy. There was no line at the register or waiting to get inside. They had well over 10 employees on the floor. I was so disgusted with their customer service. I left and spent my money at Kate Spade instead. At least they greet me and ask if I’m doing okay or need help. You actually made me switch favorite brands today. Your employees are a reflection on your whole brand, and it sucks. I’m never going to MK again.

I have always liked coming to this location because of their great customer service, and the discounted prices for all their Bags and wallets. I’ve shopped here several times to purchase gifts for my wife. We’ve bought Watches, Bags, and a wallet for my wife. What will keep you coimg here is their awesome service, and product knowledge.

I like Michael Kors products but the customer service is so bad that it taints my view of the company and prevents me from wanting to buy their products. This isn’t the first time I walked into the store and with every experience no one ever bothers to help me. It would be understandable if the store was very busy but when it is just you and one other customer it becomes a bad shopping experience.

Bought a nice bag today for my wife’s Mothers Day present. Everyone was really nice and extremely helpful.

I purchased a bag here a few months ago and within a few months my bag tore. I called over to see if there was anything they could do since the bag was only a month old. angie tried to help me but told me to come to the store since I no longer had a receipt. I walked in and went straight to the manager as angie advised. I told catarina my problem and she went to the back and helped me out, no questions asked. Overall great customer service! I am definitely going back! Thanks angie and catarina!

I’m honestly surprised with the review. This place is a lot better than Kate Spade’s customer service and items. Employees are positive, store is spacious yet full of selection. I’m very happy that we have this store in Hawaii.
Only thing they do can improve is suggesting items, explain the product a little more to customers who do seem to be interested or indecisive. (I actually didn’t know my wallet that I purchased was leather! I thought it was vinyl lol. By them explaining and me knowing, I could’ve bought one more). That could boost their sale more than they do now, AND most importantly customers will be a lot happier as well. Over all it’s a nice store.

I went there with my wife yesterday to inquire about their warranty on their bags. my wife’s bag had a small defect, the stitching on the zipper was unavailing. Talking with the sales consultant who had to ask the manager twice, and checking if she was registered on file, which she wasn’t, We would have been happy if they had the stitching redone .
THEY GAVE HER A NEW BAG!

I’ve only ever been to the Michael Kors in Ala Moana, and the workers their are very nice. However, after reading mixed reviews for this outlet location, I didn’t really get my hopes up. I knew the bag I wanted wouldn’t be at this location yet because it was still on their online site and their shop in Ala Moana, but I went in hopes I’d find another, more affordable one.
I walked in and all the workers greeted me with a hello! As I began to look around the shop, I saw a few bags that I was interested in. I believe the sales associates name was either Christy, or Christine, or maybe Kristen? I’m not too sure, but she was very nice and helpful and suggested a few bags that I might like. Alas, I finally came to my senses and realized I should just get the bag my heart was set on, the one that sadly this location does not carry yet. I thanked the sales associate and went off on my merry way, but I know I will be back!

Location: Located in Waikele Outlets
Service: I’ve been here quite a few times and the whomever helped me was always helpful and courteous.
Goods: They are pretty decent priced for being an outlet store. You can tell which is an outlet good and which came from the actual MK store.
Since MK is the «IN» brand right now, if you decide to go shopping on black Friday be prepared to wait in line. Even if there is no line outside it is really crowded and claustrophobic inside.
Parking: Lots of parking available in their lot.

Terrible customer service! My boyfriend and I walked in today (11÷16÷13) and four girls upfront just stared us down without a greet. They were eyeing out my Louis Vuitton bag, yes hunny girls it is real. I don’t do fake and replicas. Anywho we were browsing around trying to find the perfect bag for my mom. (Not that she or I need anymore handbags but more is always nice) ;)
Two sales girls suddenly asked if we were doing okay only because they ran into us while trying to help someone else. Everyone was helping Japanese tourists and other people who seemed to be much more dressed up than we were. Well we weren’t going anywhere fancy so no need to dress up, we were casual dressed but weren’t dirty looking. Others were helped a lot given great service but only about 2 out of 6 actually purchased.
Stumbled upon a beautiful purple Hamilton bag. It’s like you know it’s the one when all other bags suddenly become «ugly» or «not up to par». The one on the shelf had lots of scuff marks and stuff so we wanted to see if they had a brand new one in the back as they usually would. A lot of girls were standing around and saw that we needed help but just looked and ignored us. We were right next to the cash register and there was 4 – 5 girls behind there wrapping and standing around, they too looked and made eye contact but never asked if we needed assistance. Finally, after looking around for someone decent to flag down that doesn’t seem so stuck up and snobby, Vanessa approached us with a friendly smile and came to help right away. She was patient and really nice making small conversations with us.
We got in line to be rung up. The cashier, Janine was okay. Her tone of voice wasn’t quite friendly and we felt kind of rushed. I asked if they had a box but she replied «no we don’t but we have nice bags for it» sarcastically. The transaction was done and she said she would wrap it nicely for us. Well two seconds later she handed it to us and the bag we bought barely fit the shopping bag and she threw on one piece of tissue paper on it. Funny how everyone else that purchased got theirs wrapped so nice and tightly with extra tissue for a gift while we got crap. We left and all the girls in front that never greeted us thanked us for shopping there. So fake! I just spent enough in there that probably covered for almost 2 girls pay checks. Nonetheless we come in probably once a year when we’re at Waikele because we love Michael Kors!
We did notice a hiring sign. That’s good maybe they can hire actual real nice employees with great attitudes and wonderful smiles that will get them more loyal customers than they have now. One star because Vanessa was the only nice one out of probably 15 workers on the floor.

I heart this store, I mean I really HEART this store. Unlike some Unilocalers, I’ve never had a bad experience here with customer service. The staff here has always been friendly and helpful. I always say your experience starts the moment you walk into any establishment and how you are greeted. Every time I’ve been here, I’ve always been greeted warmly.
I received a gift certificate some time ago and have visited the store on several occasions looking for something that I just couldn’t possibly live without. On those occasions I didn’t find anything, the staff was still courteous and accommodating. I didn’t feel like they were pushing me to buy something. Since I really didn’t know what I wanted, I would just browse and the staff would assist me. They didn’t stalk me. I’ve walked out many times without finding anything even after the staff spent some time with me.
On my most recent visit. I was looking for a white handbag since my mom swiped mine. I was assisted by Victoria and Trevor. They asked me my likes and dislikes, what type I was looking for etc. They pulled a couple of bags but I wasn’t feeling it. There was one that I liked but Victoria asked me if I liked it or loved it. Told her I liked it. Her advice was I get something I love not like. Good point. Her advice was to wait until I found something I loved.
Trevor then pulled a vanilla handbag that made my heart flutter. I tried it on and I knew this was the one. It was perfect. The best part — it was on sale! Score! Well actually since it’s the outlet, everything is going to be a lot cheaper than the store in Ala Moana. Ala Moana sends their merchandise here so if you see something at Ala Moana, wait till it hits the outlet.
Ok, now y’all probably figured out I have a handbag addiction. Guys, girls can never have too many handbags, it’s called accessorizing. If you want some brownie points with your significant other, I suggest buying a certificate from here. The quality of their handbags are top notch plus it’s fashion icon Michael Kors! Don’t think you can’t afford it, there’s always some type of sale going on, on top of already discounted prices.
In addition to handbags, they have wallets, clothes and accessories. The hottest fashion trend right now is MK watches. So guys… brownie points… I’m hoping to get one for Christmas…
Like I mentioned they also sell clothing and sometimes it’s on sale. The clothing is well tailored, fashionable and chic. I bought 3 dresses for just under $ 100. Ok, I’ll stop gushing about their products.
The store is newly renovated and it looks more like an upscale store but don’t let this put you off. Prices are reasonable and staff is friendly and helpful. They’re always bringing in new merchandise that’s transitioning into the new season. One word of advice though, if you see a bag you love, don’t wait cuz it might not be there when you realize you can’t live without it. I made that mistake and now they don’t have it.
A few months ago, one of my besties from Michigan called the store and spoke with Catalina and ordered me a gift certificate over the phone. Imagine my surprise when Catalina called and told me I had a gift waiting for me. I was on the Mainland so she said she’d keep it there until I got back.
I so heart this store, great friendly staff and awesome items, well it’s is Michael Kors, nuff said.
I’d like to give a special shout out to Victoria, Trevor and Catalina. They went beyond helping me and made my shopping experience such a pleasant one. I’ll def keep going back here.
MK I heart you!

This store is located in the Waikele Premium Outlets Outdoor Mall upper section with Off Saks Fifth between Armani Exchange and 2b bebe.
I’ve been to this store multiple times mainly buying gifts for others. I love high end fashion, but was never a big fan of Michael Kors. In fact, when I first saw my friend sporting her new leather «MK» handbag flashy hand bag, what first came to my mind was if «Mary Kate» Olsen was now marketing towards to an older crowd other than the little girl clothing they often sold at the Walmart stores. Ha!
Anyway, since my clothing and wallet purchases were never for myself, I always walked in with a price range in mind to spend on each person and many times I found a cute item that fell within my price range, and would just get it. I have gotten deals on their simple sparkly tops sporting their brand name as well as a few cute fashionable flowy tops and wallets. I don’t know what their normal prices are, and there seemed to be a reasonable discount on their original price tags, which was good enough for me.

I really wanted to get the rose gold colored purse but man, those associates STALK YOU! I understand that people work on commission and I don’t mind letting the cashier know who helped me but seriously, when I ask you not to follow me around, please don’t follow me around!
I went in on Labor day with my husband and son because my husband majorly screwed up and he wanted to make it up to me. Aren’t those the best when you have your man by ??? haha just kidding Lary! Anyway, he said he wanted to get me the bag because I really wanted it and he thought it would look nice; he was correct on both counts.
We walked in and were immediately approached by a sales person. I purposely dressed down so that they wouldn’t stalk me but they still did! Ugh. I was trying to look and see what I wanted but that lady wouldn’t let up. I told her that I would come back and see her when I was ready to check out but she still was all crazy. I don’t mind giving credit where credit is due but I also don’t want to be followed.
I got what I came for but I don’t think I’ll be back because I don’t need another purse any time soon and I refuse to be followed around! I cannot stand it!
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